Recently, in Dongguan, Guangdong Province, a girl said that she had ordered a cold chicken claw on the US delegation. Because the rider was late for delivery, the merchant who applied for a refund refused to return the goods, so she gave a bad review on the ordering platform. Unexpectedly, the next day, the rider came to the door to shoot a video. While making a video, he insulted the girl and said, you look like a toad, so what do you want to take out? The rider's foul language has always been unbearable. So far, the rider has not apologized, and the US delegation has not responded.

Some netizens said that it is very hard for the takeaway brother to deliver food every day. Girls should understand the hard work of riders and should not give bad reviews; It is also said that consumers should have the right to truthfully evaluate orders. Since this has happened, I think the Meituan should not pretend to be deaf and dumb, but apologize to the girl, punish the rider and improve the reward and punishment system. In this regard, I have the following views:

First, apologize to the girl.

In any case, insulting consumers in person will not only damage the image of Meituan, but also cause physical and mental harm to consumers. At this time, Meituan should apologize to the girl, try its best to save the corporate image and regain the recognition of consumers.

Second, punish the rider.

The rider violated the rules and regulations of Meituan Company, not only delivered food overtime, but also could not accept the bad comments of consumers and insulted consumers at home. Meituan Company should punish this kind of behavior to prevent other riders from following suit and damaging Meituan's reputation.

Third, improve the reward and punishment system.

It has always been said that riders live in the food delivery system, and each order must be delivered according to the prescribed time. Once overtime will be severely punished, the most serious consequence is that the day's work will be wasted, so riders pay special attention to every bad review, and some riders with poor psychological endurance will make more and more behaviors towards consumers.

Only by perfecting the reward and punishment system of takeaway can the US Mission fundamentally improve this problem.

What do you want to say about this? Please tell me in the comments section.