Guo Deeds Material 1, a model worker of the Electric Power Bureau, male, 49 years old, with a college degree, is in charge of Liyuan Mine Power Supply Company in party member. Since joining the work, this comrade has been dedicated and selfless for 30 years. Especially since Liyuan Mine joined the group company, under his leadership, the appearance of the unit has undergone earth-shaking changes: the number of substations has grown from three before joining to eight now, all of which are automatically protected by computers; Transmission and distribution lines have developed from more than 40 kilometers before joining the WTO to more than 30 kilometers today/kloc-0; Experimental equipment, instruments and meters from scratch; The management system is established and improved, and the management level is improved year by year; The safe and economical operation of power supply system is realized, which provides reliable power guarantee for the completion of production tasks in Liyuan Mine.
Under his leadership, the power supply company won the advanced unit of mine safety production for five consecutive years; Three substations were awarded the group company level? Youth civilization? Honorary title; A substation was awarded the group company level? A window of civilization? Title; The two teams won the group company-level star team; In 2006, it was also rated as an advanced model of mine-level safety production and an excellent mine in party member. In 2007, Pingdingshan Municipal Bureau of Quality and Technical Supervision awarded the honorary title of advanced individual in standardized management; In 2005 and 2007, he was rated as an advanced worker of the group company; In 2008, it was rated as a model worker in Liyuan Mine, and the excellent mine was produced in party member. In 2009, he won the safety model of Liyuan Mine; 20 10 was awarded the honorary title of Friends of Miners' Association and Safety Model.
First, take management innovation as a means to consolidate safety and improve efficiency.
Catch it? Double statement? Operation. 20 10, according to the actual work, comrades formulated and issued the power supply company 20 10? Double statement? Work implementation plan ",which stipulates that the work will be carried out in the form of monthly small competitions and quarterly competitions. Through on-the-job training activities, the company's three work areas (line operation work area, substation maintenance work area 1, substation maintenance work area 2) 13 team, 132 cadres and workers have achieved full staff? Double statement? . What did you achieve? Double statement? Skilled workers have accounted for more than 90%, which has improved the professional technical level and practical operation ability of employees and ensured the safe power supply of the whole mine.
Scientifically formulate line loss index. Line loss management is the basis of economic operation of power system. In order to obtain the first-hand information of line loss management, Comrade Guo organizes personnel to seriously investigate and analyze the line losses of various transmission and distribution lines and low-voltage power consumption areas every month, find out the reasons for the high line losses and summarize the low experience. According to the actual situation of each line and power consumption area, scientific and reasonable assessment indicators and perfect assessment methods were formulated, which effectively improved the line loss management level of the company. 20 10, the power supply company sells 76,202,520 kwh of electricity; The comprehensive line loss reaches 7. 67%, 0.33% lower than the target of 8% issued by the mine, which is the lowest in the history of the mine, saving electricity 1.0 1.534 kWh, and saving electricity 62,000 yuan. The electricity rate was controlled at 94.3%, and the power supply bureau won the electricity fee award of 210.6 million yuan, saving 278,000 yuan in electricity fee for the whole year.
Second, based on learning business, scientific and technological innovation produces results.
With the development of Liyuan Coal Mine, the continuous investment of new substation equipment and the continuous application of new technologies, it is necessary to study and master them in time. 20 10 made a study plan for himself, asking him to keep learning and establish the concept of lifelong learning. It is with this learning drive that he was responsible for tackling key problems in just one year? Research and Countermeasures on Safety Assessment of Power Supply System? 、? Research and application of hazard identification and risk control method in coal mine power supply system? 、? Changhong mine power supply system reform? And then what? Research and application of working standards for ground power supply personnel in coal mines? Eleven scientific and technological achievements have effectively prevented and eliminated all kinds of power supply accidents, laying the foundation for improving the overall management level of the company.
Third, willing to be a mine for love and dedication? A willing bull?
Comrade Guo has been working diligently and selflessly for 30 years. In order to do a good job in safety management, he often gets up early in the morning and gets in the dark, neglecting his home. Which substation is to be put into operation and which substation has all typical operations, he always appears at the scene at the first time, carefully studies the work plan, strictly examines the operation ticket and work ticket, and conducts safety monitoring throughout the process to ensure that the operation is foolproof. According to the investigation, on 20 10, he led a team to inspect 48 times, and found out hidden dangers 138 and 6 illegal incidents, which were implemented one by one respectively.
20 10, 19 On July 9, 2009, the 6 1# pole of the 35KV high-voltage line of Longtai Power Supply Company No.2 was damaged due to the recent rainstorm. 65# pole was damaged by sand dredger, which led to a large-scale power outage in Liyuan Mine. Three mines and ground production units in the mining area can only rely on single-circuit power supply, which violates the "Safety Operation Rules for Coal Mines" and seriously affects safety production. Facing the grim situation, he calmly and meticulously organized, led the employees of the company to fight for three days and two nights in the turbulent Ruhe River, restored the power supply of the 35KV high-voltage power line in Longtai No.2 Mine, and ensured the continuous stability of the mine's safe power supply.
In September of the same year, although I have passed beginning of autumn, but? Autumn tiger? The temperature is still around 30 degrees Celsius, and the sun is scorching the earth. The renovation project of Changhong 35KV substation of power supply company is in full swing. He insisted on going to work without rest in the hot summer, and repeatedly ran between Liyuan headquarters and Changhong mining area to supervise the installation and debugging of engineering equipment to ensure the qualified installation and construction of equipment, lines and new substations. At the installation site, he did his duty, and his clothes were wet and dry with a little white salt on them, but he didn't complain. He stuck to his post, and the installer was moved by his spirit, more motivated and motivated, and the final project is expected to be completed.
Fourth, take team building as a platform to form benchmarking management.
Liyuan Mine Power Supply Company is responsible for the power supply of six production mines and three ground plants, covering nearly 100 kilometers, including: Ruzhou New District Substation, Lingtou Ningzhuang District Three Stations, Linru Town Changhong Station and Liyuan Headquarters Three Substations. Facing the situation of long battle line, scattered personnel, extensive management and tired work style, Comrade Guo summed up safety management, data management, equipment management, personnel management, labor discipline and environmental sanitation into ten stars according to his years of work experience and the advanced management experience of other units. Ten-star evaluation rules? Management measures, and earnestly practice.
Through the intensive management of team building in the past two years, at present, the reading notes of the company 132 cadres and workers can reach more than 1000 words each, so as to prevent typos, typos and sentence breaks; All 35KV and 6KV equipment and 35KV and 6KV main power supply lines of the power supply company meet the standards of Class I equipment and Class I lines; The working environment of eight substations is completely new, and all kinds of safety instruments are classified and placed. The whole duty room is clean, tidy, bright and beautiful. All records in the station are filled in in a standardized way, the pages are written neatly, the grammar is standardized, the tasks are clear, simple and clear, each record is clear at a glance, and the qualified rate reaches 100%.
Five, with colorful activities, show the new image of power enterprises.
In order to enrich the amateur cultural life of employees, Comrade Guo transfers employees of his unit every Spring Festival, actively prepares for the Spring Festival folk art performance, and has won many awards in the mine art performance; At the same time, at? Bitch? 、? June 1st? National Day, New Year's Day, Mine Memorial Day and other festivals and major festivals, actively carry out colorful and interesting activities such as tug-of-war, threesome and karaoke, which enlivened the cultural life of employees. Under his leadership, through a series of activities, it not only reflects the employees' feelings of loving the company and life, but also reflects the good style of unity, harmony and positive progress of the power supply company.
6. Take party member Yingmo as an example? Mirror? Caring for workers and promoting harmony.
In his daily work, Comrade Guo always takes Jiao as an example and takes care of employees' lives. In order to fully grasp the basic situation of employees, this comrade organization 13 team leader keeps abreast of the trends of new and old employees, reports them to the company, establishes a dynamic employee account, and comprehensively grasps the basic situation of employees. On the occasion of the Spring Festival, according to the difficult situation, different amounts of cash relief will be given to the employees in difficulty, so as to ensure that the employees in difficulty can also enjoy the Spring Festival and let them feel the care and warmth of the enterprise at all times.
Comrade Guo is brave in innovation. He broke the old egalitarian wage distribution system, linked the assessment of 100 with wages and bonuses, and insisted that the wage distribution be tilted towards the front line of work, towards technical experts, and towards hard, dirty, tired and dangerous jobs. According to the actual situation, he revised and improved the government affairs disclosure plan and the salary distribution plan of the power supply company, specially formed documents and distributed them to the 13 production team, which made the salary distribution sunny and transparent, made employees know about the labor distribution, and promoted the harmony and stability of the company.
In the face of a series of achievements, Comrade Guo can always keep a clear head. In the face of praise, he expressed the voice of the miners. The grades are everyone's. I just did some small things that I should have done to keep the Liyuan mine power grid running safely and stably at all times, that is, to do my bit for the harmonious Liyuan and happy home? . This is him, coming from the production line, leaving a trail of practice, like a shining screw, enthusiastically contributing inexhaustible energy to the enterprise. Today, he still fights in the front line of mine production with full enthusiasm and high fighting spirit, and works hard to build the power supply safety of Liyuan Mine!
Material 2 of model worker deeds of Electric Power Bureau has grown from an apprentice to a hydropower plant operation expert, leaving an extraordinary footprint in the operation duty post. Over the past 20 years, there have been tens of thousands of operations, and there has never been a human responsibility obstacle or accident. He was rated as a factory? Safety production pacesetter? Civilized pacesetter
In my work and life, I am unpretentious, never talk loudly, and always try my best to take everything seriously.
? I don't care what others think, just do what I have to do. ?
1983 17 years old graduated from high school and worked in Huanglongtan Power Plant Operation Branch. As a newcomer, I feel very uncomfortable with the unfamiliar working environment and unfamiliar operation process. But he was not stumped by the difficulties. He seized all available time, repeatedly familiarized himself with operating procedures, equipment and drawings, and sought advice from experienced masters. He was diligent and eager to learn, and won the favor of the monitor and the masters, who taught him technology selflessly. Record every point with a notebook. Over the years, he has written dozens of notebooks.
The operation knowledge of hydropower plants is getting richer and richer, and the skills are constantly improving. Because of him? Foot diligent, eye diligent, ear diligent, hand diligent? The inspection system of the operation depot stipulates that the equipment shall be inspected twice per shift, and the inspection times and time are much higher than that of the depot. In the process of inspection, we can skillfully and accurately judge the operation of the equipment through vision, hearing, touch and smell. From the sound changes that are difficult for ordinary people to distinguish, we can distinguish the subtle abnormal operation state of the equipment, accurately judge the fault and take countermeasures in time.
In order to further improve his theoretical knowledge, 1986, he was admitted to Hubei Radio and Television University, majoring in electric power system and automation (correspondence), and after three years of hard study, he obtained a junior college diploma. 200165438+February 3 1, passed the evaluation of the technician qualification evaluation committee of the provincial electric power company, and obtained the qualification of electrical operation technician. From June 2004 to February 2004, he was appraised by the Professional and Technical Qualification Appraisal Committee of State Grid Corporation, and obtained the professional and technical qualification of engineers.
Whenever someone violates the rules and regulations and operating procedures at work, they always take pains to remind and even criticize. Someone hates him? Mind your own business? Others advised him,? Why are you so serious? You always smile indifferently and say, I don't care what others think. I just do what I have to do. If I can guarantee the safety of people around me, personal grievances are worth it. ?
Some people say he likes to be in? Looking for bones in eggs?
Participate in major (minor) repairs, debugging and standby recovery of the unit for many times. On the construction site, he always works hard and diligently. He summed up the work and compiled the operating rules of generator excitation regulator and generator excitation system. The exercise plan and summary of Huanglongtan Power Plant participating in the joint anti-accident exercise of Hubei Power Grid in 2002 are compiled. Two anticipated actual combat schemes of Shiyan power grid single power supply operation accident are formulated in coordination with Shiyan ground modulation. Design and make a beautiful and tidy equipment key cabinet in the central control room, and improve the management measures of production site and equipment keys; In the process of implementing the standard, he improved and designed 23 kinds of quality records to fully and accurately reflect the real situation of equipment operation; Participated in the first revision of the quality manual and procedure documents of Huanglongtan Power Plant.
In 2004, the Business Department implemented performance management. The leader of the breakout is responsible for formulating the performance management system and assessment rules. At first, the assessed person had a problem with him, and successfully carried out performance management with the support of the branch under various pressures, which put the work on the right track and effectively mobilized the enthusiasm and initiative of the operators.
? If you don't run hard, others will catch up with you! ?
In 2006, due to work needs, at the age of 40, he resolutely bid farewell to his lover and young daughter and went to the Kirilon Hydropower Station in the Kingdom of Cambodia to operate.
Was affectionately called by colleagues in the project department of Huanglongtan Power Plant? Lao Wu? Because he is the oldest. The enthusiasm for learning new knowledge and practicing new skills is no less than that of young people. The New Concept English Grammar and Concise English-Chinese Dictionary left by the pre-staff of the project department have become close partners. While on duty, he used every opportunity to contact edc of Cambodia Power Grid Dispatching to practice his spoken English on electric power. After work, in order to improve my English quickly, I force myself to look up the dictionary, recite new words, read sentences and simulate conversations with edc every day.
During my work in Cambodia, I often went to the factory to check whether I was on duty and keep the duty place and equipment clean. When it was windy and rainy, he took the initiative to go to the factory to check whether there was any water leakage and cover it with plastic sheets to prevent the safety of the equipment from being endangered. He also used his spare time to organize the shift supervisor to improve all the media flow directions and signs of the main and auxiliary equipment of the unit, and eliminated the irregular safety facilities at the production site, so that the safety facilities at the production site were standardized and unified. The deflector of Unit 2 twitched and swung abnormally, the system frequency was abnormal, the sealing pipeline of ball valve oil pressure device was leaking, the power identification of air compressor was not corresponding, the upper computer 1 workstation was powered off, and the fire pump and oil pump pumped water abnormally, which was well received by the owner.
In the Kililong Hydropower Station, except for work or rain, you can see running against the sunset on the road full of bananas, mangoes and jackfruit every afternoon. The sports meeting of the project department, each event is on the list, and the 3000-meter long-distance running is the first. Afterwards, he said meaningfully:? If you don't run hard, others will catch up with you! ?
Business Class Two of Communication Branch of Electric Power Bureau is an important window for communication enterprises. They are mainly responsible for installation, dismantling, maintenance, program-controlled new services, data services and other communication services. What class is it? Honest service, customer first? With the aim of serving customers wholeheartedly, it has established a good social image for the company.
Starting from improving the professional level, strengthen the internal quality. With the continuous improvement of consumers' awareness of self-protection, communication services have become the focus of social attention. In order to ensure that users' interests are not infringed, the business department organizes business personnel to carry out study, discussion and heart-to-heart talks according to the lack of services. Through the activities, the service attitude and service level of business personnel have been improved, and a good atmosphere of greeting, sending, standardized language and courtesy has been formed in the business hall, which has put an end to? Raw, cold, hard and top grade? The occurrence of the phenomenon. Once, a user had doubts about his phone bill and came to the business hall for consultation. In the face of the salesperson's explanation over and over again, the user looks indifferent and then swears. The scolded shop assistant, with tears in his eyes, still insisted on inviting the user to the reception room and checking the user's phone bill item by item until the user was satisfied. When the user left, he wrote it down in the suggestion book of the business hall. The service of the communication company is really good? News. It is precisely because salespeople are strict with themselves with iron discipline and noble sentiments that they leave a good impression on users and let users really find the feeling of being gods, and the social satisfaction of New Line Communication Branch keeps rising. This article comes from data management download. With the increasing adjustment of communication tariff structure, there are more and more user consultation tariff policies and business processes, which put forward higher requirements for business personnel. In order to give users a satisfactory answer, the sales staff formulated a learning system and plan to strengthen the learning of business knowledge. Focusing on the business expenses that users care about and how to handle business, they adopted the way of learning and discussing, so as to deepen their understanding of knowledge and make them skillfully recite and use it freely. For controversial issues, they also consulted other county branches and higher authorities. Through study, their professional quality has been significantly improved. In order to let users know more about communication, they actively help users answer questions while doing window publicity. After handling the caller ID service, a user didn't understand the new service fee on the phone, so he went to the business hall for consultation. The attendant explained to him: You use the new caller ID service, and you need to pay the new service fee every month? . The problem was clearly explained, the user consciously paid the fee, and the waiter also helped the user understand other new services and usage methods.
Start with creating a beautiful environment and create an external image. Class distribution? It is everyone's responsibility to keep the business class clean? In order to ensure that the business hall is always clean and tidy, the salesperson will clean it irregularly according to the flow of people on that day, so that the counters, chairs and glass are spotless. At the same time, set up reception tables and chairs and put flowers in the business hall. Dressed up, business people, dignified and elegant, full of energy and generous, wearing a work number plate. As soon as users step into the business hall, they feel clean, elegant, comfortable, warm and feel at home, which fully embodies the good spirit of communication staff.
Start with quality service and build a brand. As the saying goes:? Really, Shikai? . It is not easy to satisfy all users, but the staff of this class firmly believe that as long as they treat users sincerely, they can achieve good results. To this end, they proposed? Four hearts? Work objectives, namely: contributing to society, caring for users, caring for comrades, and being patient with yourself, have you achieved it? Six are the same? That is, strangers are as enthusiastic as acquaintances, adults and children are treated the same, the mood is as kind as good or bad, the holiday service is the same, the patience is the same when busy, and the seriousness is the same when the leader is away. One day, a user rushed to the business hall with a bag because of the information fee problem, and shouted when he didn't arrive at the counter. How does your communication company charge? I don't even know the number of the service desk. How can there be so much information fee? Because of emotion, the user threw the bag on the counter and photographed it. Hey? The ring. A shop assistant greeted him and said, Comrade, what can I do for you? . The user said loudly:? There is nothing to say. Although you look beautiful, I don't know what your heart is like. How do you solve my information fee? The shop assistant was so wronged that tears almost fell, but he still smiled and asked the user's number, typed out the list, and when he saw how many numbers it was, he asked softly: Do you have children at home? The information fee is mainly for ordering songs. If you have children, please go back and ask them first. If not, please believe that we will give you a satisfactory answer. ? The user suddenly remembered that his son learned a song a few times on Sunday, and his anger immediately disappeared. He quickly said, I'm sorry, needless to say, I get it. I was wrong about you just now! ? Say that finish turned away. This article comes from data management download. The assistant's tears poured down. In order not to affect her work, she looked up and wiped her tears and found that the user forgot to bring her a bag. When she looked around the business hall, the user had already left. She quickly found the phone number of the user and called, but no one answered. When the user was in a hurry after returning home, the phone rang. After the salesperson confirms the situation, let the user pick up the bag in the business hall. After the user rushed to the business hall, he saw the shop assistant sitting there alone, waiting for her with a bag in his hand. The user was so excited that he could hardly speak and kept saying:? How kind of you! Thank you very much ? And give the salesperson yuan as a reward. The clerk declined, she said? Our sincere service is not asking for anything, we just want to get the understanding of users and the fairness of communication companies. ? Things like this often happen in this class, and they are completely returned to customers every time, and they have never received any remuneration. The satisfaction and loyalty of users to communication services are constantly improving.
Service is an art. Only by constantly learning and summarizing service experience and improving professional quality and service level can we master this art. Users who handle business in the business window are diverse and have diverse needs. Employees in this class always insist on providing services to users? Different from person to person, different from need? Fully study users' psychology, make good use of the art of dialogue with users, distinguish users' different situations, and provide personalized service, so that users' expectations can be realized and users' needs can be met, thus winning users' trust and making the majority of users come on impulse and return satisfied. Otherwise, no matter how good the service attitude is, it is difficult to satisfy users.
This is the shop assistant in Class Two, Communication Branch. They work in obscurity every day. No matter how wronged, they still serve with a smile and keep every customer with a sincere heart. In this employee's holiday, will? May day? The labor medal and this beautiful flower are dedicated to them, and we send our most sincere wishes. May they always have a sunny smile.
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