2. Have a strong service concept and service awareness. In the fierce market competition, service quality determines whether an enterprise can survive, and the core of market competition is actually service competition. Railway enterprises are most concerned about passengers and shippers. If they want to win passengers in the market competition, they must improve their service awareness and service concept.
Service consciousness is gradually formed through training. Consciousness is a kind of thought, a kind of conscious action, which cannot be maintained by rules. It must be integrated into the outlook on life of every high-speed rail flight attendant and become a conscious thought.
3. Have a hard-working spirit. High-speed rail flight attendant is an enviable profession, but it bears unexpected hardships in practical work, such as the difference of train time difference, the difference of various passengers, the difficulties and special circumstances encountered in work will happen at any time, and without the spirit of hard work, it is impossible to bear the pressure of work and provide good service.
4. Warm and cheerful personality. The job of high-speed rail flight attendants is to deal with people directly. She contacts thousands of passengers on the train every day and needs to communicate with them at any time. Without a cheerful personality, she is not qualified for the job.
5, study hard business knowledge. As a high-speed train attendant, she not only has to serve tea and water on the train, but also needs to master a lot of knowledge, such as human geography, political economy, passing cities, rivers, mountains and rivers, places of interest and so on. It is also necessary to master the equipment of the train, the handling of emergencies, the service process and service skills during walking, and so on.
It can be said that high-speed rail flight attendants should know about astronomy and geography, master various service skills and service concepts, and have not only beautiful external beauty, but also rich internal beauty.
Extended data:
High-speed train service is an important part of high-speed rail transportation service, which directly reflects the service quality of railway companies. In the fierce competition in the high-speed rail market, the image and working attitude of Gao Jie, who directly serves passengers, plays a vital role for railway companies to occupy the market and win more repeat customers.
Elegance, modesty, beauty and generosity are the unanimous recognition of high-speed rail flight attendants, but the previous standards alone are far from being competent for high-speed rail crew work. The most important thing for high-speed rail flight attendants is to have considerable professional ethics.