1. The standard of Putonghua is not lower than the second level of the national standard: vowel pronunciation is required to be clear and dialect intonation is not obvious.
2. Produce the original foreign language grade certificate when applying on site, and meet one of the following requirements:
A. Undergraduate graduates must obtain CET-4 certificate and be fluent in spoken English.
B. College graduates must pass the A-level English proficiency test (equivalent to CET-3) or obtain a CET-3 certificate or above, and be fluent in spoken English.
C. Japanese majors must obtain a certificate of Japanese proficiency test level 3 or above.
(1) How to write the extended reading of flight attendant professional skills?
Basic requirements:
1, honest, decent, noble, love civil aviation services, have good professional ethics, have a strong sense of security and confidentiality and a high sense of responsibility, and have no bad hobbies.
2. Do things seriously and rigorously, be quick-thinking, be flexible when things go wrong, and have a good sense of teamwork and service.
3. Good facial features and good health.
4. Height: male:175cm—185cm; Female: 163CM- 175CM.
5. Weight: weight (kg)= "height (cm)- 1 10" "height (cm)-110%.
2. Is it difficult to be a stewardess? What skills do you need to be a stewardess?
Not difficult. Before going to Xingtu training, all involved vocational skills. The teacher has a special person to teach, and the learning efficiency is very high. I learn quickly. Their teacher is really great.
3. For flight attendants, summarize their innovative advantages and how to cultivate their innovative ability.
As a flight attendant major, he pays special attention to service quality, makes a good service attitude to customers and corrects his good appearance.
4. What qualities and accomplishments should a flight attendant have?
Speaking of flight attendants, as an important part of flight attendants, flight attendants have played an indelible role in the normal and safe operation of aircraft. As an excellent flight attendant, you should have the following professional qualities:
First, the ability to control emotions
Good emotional control ability includes the ability to accurately understand and express one's emotions, as well as the ability to effectively regulate and manage emotions. When the flight is delayed, the crew must calmly face the passengers' problems and bad emotions, so as to control the safety of the cabin.
Second, communication and coordination skills.
As a special profession, flight attendants have high requirements for communication and coordination. In an emergency, if the ground can't communicate and coordinate effectively with the crew, it is conceivable how to ensure the safety of the crew under such circumstances.
Third, the ability to adapt and create.
You may encounter unexpected special circumstances at any time in your work. As a flight attendant, in addition to being able to adjust his calm mood, he should also be able to respond immediately, not only to organize normal flights, but also to deal with special situations effectively and properly, not to stick to the rules, to treat specific situations in a specific way, to be flexible and creative, and to establish a three-dimensional thinking accurately in a short time.
Fourth, the ability of language expression.
Language expression ability is very important for flight attendants, which is the key to better communication with passengers. Only good communication can provide better service for passengers, so good language skills are necessary for every flight attendant.
In addition, a qualified flight attendant also needs to have basic qualities. In addition to physical requirements, good oral English and cultural background are also essential, which are hard requirements for flight attendants.
5. What should I fill in the skills training and specialties of aircrew?
It's best to fill in dancing, because of good temperament, and the teacher attaches great importance to students who can dance when I interview ~
6. What kind of psychological quality should a flight attendant of aviation major have?
Psychological qualities that flight attendants should possess.
First, emotional control ability: it should include two aspects.
First, the ability to accurately understand and express their emotions.
Second, the ability to effectively regulate and manage emotions.
When the flight is delayed, some flight attendants calmly face the passengers' problems and bad emotions, ensure effective and good communication, get the passengers' understanding, and effectively control the cabin safety. Some flight attendants are psychologically weak, panicked, confused, unable to see one thing clearly, and their tone is out of control. Passengers' already unstable emotions, because they are in a bad state, are even more unstable, and even cause passengers' emotions to get out of control, which leads to unsafe incidents.
The performance of poor emotional control is often reflected in the following aspects:
1. Bring negative emotions from life to work.
2. Dissatisfaction with the cooperation of the unit leads to hostility.
3, too confident about their ability to work, almost arrogant. No matter what the situation, flight attendants should keep calm and calm, and excitement and negativity will directly affect flight safety.
Second, communication and coordination skills.
Communication level between flight attendants and pilots, other team members, ground units and passengers. An introverted, withdrawn, eccentric, indifferent and sensitive person is often much worse than a cheerful, selfless, generous, frank and friendly person in this respect. In an emergency, the ground can't communicate and coordinate effectively with the crew, and the crew can't communicate and coordinate effectively with passengers, so you can imagine how to ensure safety under such circumstances.
Third, the ability to adapt and create.
At work, you may encounter unexpected special circumstances at any time, such as airplane hijacking, engine flameout, landing gear jamming, cockpit compromise, radio failure, etc. In addition to being able to adjust one's calm mood, one should improvise, not only organize normal flight, but also deal with special situations effectively and properly. One should not stick to the rules, treat specific situations in a specific way, be flexible and innovative, and establish three-dimensional thinking in a short time.
Fourth, the ability of language expression.
Language expression ability is very important for our flight attendants, because it is the key to better communication with passengers. With good communication, we can better serve passengers. Therefore, good language skills are a must for every flight attendant. Because, everyone's mood is different, and their attitude towards work will be different. When they are in a good mood, people will be full of enthusiasm for their work and make positive progress. On the contrary, when people are influenced by external factors, such as family conflicts, friction between work and colleagues, etc., and they can't adjust quickly, people will bring this emotion to work more or less, which will have a negative impact. Therefore, the service quality of service personnel with poor psychological quality will not be good.
7. Flight attendant service concept
Flight attendant major is a higher vocational major. According to the requirements of the training goal of skilled talents, the graduation thesis must focus on skill training and practical training, fully embody the guiding ideology of skill education in higher vocational colleges, and cultivate students' ability to understand, analyze and demonstrate practical problems through graduation theory. Cultivate students' ability to find problems, ask questions and solve problems with theory. Therefore, the topic selection of students' graduation thesis must be combined with reality, and the instructor must clearly require that the materials and topics of students' thesis come from practice and practical work, avoid empty discussion divorced from reality, and reflect the characteristics of internship units and posts in combination with students' actual experience. At the same time, according to the characteristics of flight attendants, students' characteristics and professional requirements, the basic requirements of ability improvement can be achieved.
8. What are the business abilities of flight attendants?
Aviation service is the window for airlines to directly face passenger service. The quality of high-quality crew service directly represents the brand service of China civil aviation and airlines, and is an important embodiment of the comprehensive level of civil aviation. In the fierce competition in the aviation market, the professional quality of flight attendants has become an important aspect of developing aviation service level, which is of great significance to improving the core competitiveness of airlines. Therefore, this paper analyzes the connotation and importance of the professional quality of flight attendants, discusses the professional quality that flight attendants should have, and the corresponding promotion countermeasures.
Keywords: professionalization of flight attendant service
I. Introduction
With the continuous development of national economy, the service industry plays an increasingly important role in the whole national economy, and civil aviation flight attendant service is an important part of civil aviation transportation service industry. In recent years, China's civil aviation industry has developed rapidly and has entered a stage of rapid development. With the vigorous development of civil aviation transportation, it has become more and more convenient to travel by air, which has become an important choice for people to travel and has attracted more and more attention and favor. While paying attention to the price of air tickets, passengers demand higher and higher comfort and service quality when flying, and the market competition among airlines is becoming more and more fierce. How to improve the quality of service, how to do a good job in service and how to satisfy passengers largely determines whether an airline can win more customers and remain invincible in the fierce market competition, which is also the key to the survival of every airline.
As the window of civil aviation transportation industry and airlines, flight attendants need to contact different types of people, provide customers with intimate and satisfactory travel experience, and do every detail with professional, high-standard and high-quality humanized service. In order to win more passengers in the fierce market competition, airlines must constantly improve their service concept and quality, and the working attitude and service image of flight attendants who directly provide cabin services for passengers are particularly important. Therefore, China's airlines should actively learn from advanced experience, improve the professional quality of flight attendants, truly take passenger demand as the guide, provide high-quality flight attendant services with heart, improve passenger satisfaction, and then expand their influence and competitiveness in the market.
9. What language skills do flight attendants need?
In China, it is very important to speak standard Mandarin and understand English in daily communication. Some even ask for more. If you want to learn the language skills of flight attendants, you can go to Xinglu. They have specially trained teachers, and the teachers are all very powerful.