Personal summary of secretarial practice Part I
This time I went to the East China Science and Technology Network where Teacher Ding is located. The main content is to copy a secretary's practice, summarize some graduates' personal summaries every week, and input information. Compared with the previous boring work such as file number, registration, proofreading and sorting of documents (red-headed documents of party and government organs), this trial training really learned a lot.
While carefully copying the graduates' personal summaries, I realized that the experiences of those graduates were all summed up by my own son at work. They are vivid, real and useful. It's really worth studying. This makes me better understand the important relationship between study and practice. Among them, I am most worthy of mentioning those neat fonts, good fonts, which can be seen at a glance. Being a good secretary is also necessary. Say copy first and then type. Chinese and English input is my old job, and I often use five strokes at school or at home. But as soon as I picked up the information input by the medicine, I was dumbfounded. Many of them are technical terms. The typing software in the school is fixed and repeated one by one. The greater the speed, the faster it is. When typing information, I found that there are many words that I don't know how to spell five strokes. I will definitely type more articles to expand my typing range.
Through a week of training, I understand that I may encounter various problems and difficulties in my work. Not all leaders will help you like teachers and teach you patiently. Teacher Ding, thank you for giving me this training opportunity and letting me study here. Therefore, I will be more careful in my future work, do my job well and try my best to be a responsible, satisfied and careful secretary!
Personal summary of secretarial practice Part II
International Secretary's Day is Wednesday in the last week of April every year. In 20__, Shang Ya Online introduced "Secretarial Festival" to China for the first time.
First, the contents of secretarial work The contents of the general secretary's work, in our country's government agencies, enterprises and institutions, can be summarized as both executing government affairs and handling affairs. Secretaries do three things: handle affairs, handle documents and have meetings.
Definition: A secretary is a professional who assists leaders to implement comprehensive management and handle daily affairs within the scope of authorization.
Second, the secretary's professional characteristics [three] 1. The directness of service. Stability of service. Knowledge 4. The young one is five years old. Feminization 3. The requirements of "three services" in secretarial work 1. Serve the leadership. 2. Serve the functional departments. 3. Serve the employees. -Modern Secretary IV. The characteristics of secretarial work are auxiliary, comprehensive, service and confidentiality. Functions of secretarial work: assistant, staff adviser, coordination, hub and public relations.
The second section secretary's accomplishment
1. The knowledge structure of a secretary refers to the organic connection and combination of knowledge learned in people's minds, and it is also the composition of a person's knowledge level. Knowledge structure is an open and constantly updated system, that is, a system that can self-adjust internally and constantly adapt to the outside world. The combination of four aspects of knowledge that a secretary should possess can be expressed by the Roman letter "II". The secretary's knowledge structure should be compatible with specialty, basic knowledge, professional knowledge, industry knowledge and related knowledge.
Second, the secretary's ability: writing ability, oral expression ability, listening ability, reading generalization ability, social activity ability, coordination ability, observation and analysis ability, adaptability, ability to use advanced office equipment and prediction ability.
Third, the secretary's professional ethics-"loyalty and confidentiality" The basic tradition of the secretary's professional ethics in China is "loyalty, faith and righteousness". In specific professional behavior, the traditional secretary in China is often willing to be behind the scenes, be an unsung hero, and regard the client's career as his own. "Do your best until you die" has become a true portrayal of their career. Basic contents of modern secretary professional ethics;
1. Be loyal to your duties and love your work.
2. Abide by credit and keep secret. Keeping secrets of professional secretaries is not only a matter of professional ethics and professional conduct, but also a matter of obeying the law.
3. Law-abiding and honest.
Fourth, the psychological quality of the secretary (1) secretary psychology 1. A broad range of interests Strong will 3. Stabilize your mood 4. Think carefully 5. Secretary's psychological disorder of supernormal memory 1. Inferiority II. Arrogance 3. Blind obedience psychology II. Cultivation of secretary's psychological quality. Temperament and occupation: courage. 2. temperament personality: 3. Secretary's personality: cheerful, agile, steady, determined, humorous and self-controlled.
Five, the secretary's IQ IQ and EQ
The secretary's IQ EQ refers to people's psychological quality in emotion, emotion, will and frustration. (1) Self-awareness (2) Self-motivation (3) Emotional control (4) Interpersonal communication (5) Tolerance to setbacks. IQ decides to improve emotional intelligence.
Six, the secretary's workplace image appearance, appearance, behavior and knowledge of dress etiquette.
1. Appearance, that is, a person's appearance, is an important part of personal appearance, which consists of hairstyle, face shape and all the skin (such as head and neck) of the human body that is not covered by clothes.
2. Expression: Facial expression is the externalization of people's inner thoughts and feelings on their faces. (1) Gaze-the core of facial expression. (2) Smile, the most beautiful demeanor Esperanto 3. Manner: Manner is the general name of human behavior, including standing posture, sitting posture, walking posture, squatting posture, gestures, temperament and demeanor. put on
First, the role of office management: (1) The office is the headquarters; (2) The office is the studio; (3) The office is the "window"
Second, the office environment management
(A) the meaning of office environment
Refers to the natural environment in which the secretary department of an organization works. Including space environment, visual environment, auditory environment, air environment, health and safety environment.
(2) Management principle of office environment: convenience → comfort and neatness → harmony and unity → safety.
(3) the layout and layout of the office
1. Layout (1) Closed layout: Compared with the traditional office layout, all functional departments in an organization are independently arranged in a small room to form a small office.
(2) Open layout: a large workshop is "divided" into several relatively independent work units, and all the staff of various functional departments within the organization are arranged to work in each work unit according to the working procedures. The technological requirements of each work unit should be "I", "L" and "O" as far as possible, not "Z", "M" and "_".
(3) Reception room and meeting room 2. Office environment layout (1) Layout points: create a quiet working environment; Ensure good lighting and lighting conditions; Reasonable arrangement of seats; Try to be neat and clean. (2) Layout principle: The supervisor's office area needs to be reserved with proper visitor space, and the supervisor's work area is located behind the subordinates' seats, which is convenient for control and supervision. Adopt a large office and use the same size desk. The filing cabinet should be the same height as other cabinets to improve the appearance, and the layout should be linear and symmetrical. Put the department frequented by customers at the entrance. The light shines into the office chair from the left side of the staff. To have a backrest, try to choose a swivel chair with adjustable orientation. All staff seats should be arranged in the same direction, such as independent filing cabinets and bookshelves, to maintain public space and private space, and to save space by relying on "wall efficiency" to make the office more tidy and beautiful. Commonly used documents and files should be placed near users. The most commonly used office supplies should be placed within reach. Computers and other office automation equipment should have their own independent space, which should be convenient to use and not affect the work of others.
Personal summary of secretarial practice Part III
First, workplace life, workplace smile is more beautiful.
Smiling can turn enemies into friends, and smiling can make people more attractive in the workplace. Teachers practice smiling in the form of listening to music. Each student uses a different smiling face, so that the team members can find out which is the most beautiful smile, keep smiling, strengthen training, cultivate the inner cultivation of secretaries and establish a more professional secretary image.
Second, video training should be prepared.
During the training period, "opportunities tend to favor only prepared minds". Through repeated training, discussion and testing of scenario analysis videos of Level 4 and Level 5 for secretary qualification verification, the understanding of secretary verification was strengthened. The purpose of this training is to make full preparations for the 20 12 secretary's textual research, resolutely "do not take naked exams", do not fight unprepared battles, and more importantly, learn from video learning.
Third, group discussion and teamwork are more important.
A high-quality and efficient company must have an excellent team during the period. In a team, there will be different players with different personalities and bad temper. As the saying goes, "when the forest is big, there are all kinds of birds." There are differences, who is right and who is wrong, but always.
Some opinions will be condemned as "death penalty" by the team, and the interests and best interests of the team should be considered, and sometimes they have to give up their own ideas. If everyone opposes my idea and I am firm, it is a common problem and it is difficult to do it. First, I will constantly broaden my knowledge in all aspects and improve my ability. The second is to work without big emotions and deal with and look at problems from an objective perspective.
Fourth, role drills, details determine success or failure.
During the training period, the practical teaching module is used to select the daily work items of secretaries, conduct scene simulation and skill training, and shoot the contents of the secretary's work scenes. During this period, I learned the shooting principle of DV camera, video editing technology, etc. in the form of hyperlinks, and learned details such as the smiling behavior in the workplace and the attitude of speech expression in the daily work of the secretary. Real shooting is a process of strengthening, consolidating and extending video training and learning.
Five, actual combat scenarios, division of labor and cooperation, communication and coordination is a very profound knowledge.
The opening ceremony of the modern business service center is an opportunity to exercise yourself. This activity not only considered and applied vertical communication, horizontal communication and conference planning, but more importantly, it integrated theory with practice and was flexible.
(1) How to divide the work? Cooperation is the first step to the success of the activity.
Under the guidance of the teacher, after receiving the activity, I was divided into groups, and several groups were independent as leaders. The biggest feeling is nervousness and lack of confidence. The division of labor first takes into account the ability of the class, which belongs to the propaganda newspaper, technical needs and so on, and then assigns it to each group according to the specialty of the class. It is best for the team leader to implement all the work requirements to everyone and everything, and there can be no confusion. Although everyone is independent, under the contact of the secretary group, the work of each group is closely related and not mutually exclusive.
(2) conference planning, the details are the most important.
Conference planning site layout includes seating arrangement of guests, placement of potted plants, whether the placement of mineral water requires teacups, making of guest cards and so on, all involving details. If you don't do it well, it will make people laugh.
(3) communication with superiors should be bold and cautious.
Communicating with leaders and teachers is a fast-growing learning process of this activity, because the activity is guided by all the leading teachers in the management department. As the person in charge, you need to communicate with your superiors. There are several problems in communication:
1, afraid to communicate with teachers for fear of losing face;
2. I dare not urge the teacher for information about the meeting, for fear of offending the teacher;
I asked the teacher for information many times for fear that the teacher would get angry, but I had to do it. Should I call again to urge it? Have psychological contradictions;
4. The teacher's information was delayed, and the group work could not be completed. How to communicate can make teachers give relevant information as soon as possible;
(D) horizontal communication, tone control.
The modern business service center is undertaken by our class, but most of it needs the help and strong support of the student union. Our class completed this activity in the form of training, and many students participated in this large-scale activity for the first time. Of course, we have also adopted the attitude of "learning from other mountains, we can attack jade" and learn from the department students' union with an open mind. In this process, we not only gained the successful conclusion of this activity, but also gained more impressive learning from conference planning Middle School in the future.
(5) It is better to unite than to be independent.
This activity is not only challenging the ability of each of us, but also challenging the unity of all the students in the secretarial class. Activities will inevitably involve different viewpoints and may conflict. However, we are all trying to complete our activities more perfectly, which makes me think about how to have a harmonious working atmosphere. One thing can't be done by one person, so many people can do it together, and there will be unexpected gains, just like several students in our class think hard and finally make the red cloth on the signing desk and the flowers on the podium look good and decent. It really deserves to be said that "independence is better than unity."
What has been done without summary can only be a process, not an experience. I want to find out my own shortcomings through practical training, rather than being satisfied with the status quo, but constantly improve myself, study diligently, strive to improve my ability to analyze and think about problems, and strengthen my ability in all aspects, such as how to create a good working atmosphere of unity and harmony, take the initiative to pay attention to the overall situation, communicate more, communicate with each other with mutual respect, trust and support, and always remember the strength of the team.
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