I attended the study and training arranged by the company in the academic lecture hall today. I am very grateful to the company leaders for giving me the learning opportunity. This research is just one word to me: value. Until I wrote my own experience, my mind was full of the scene of the learning venue and the "code" that the teacher said.

Through this training, I have a new understanding of how to deal with the relationship with customers. "Customer-centered, based on customer needs", to maximize customer value, but also let me know how to treat customers sincerely in communication with customers. Only by considering the problem from the customer's point of view with a sincere heart can we really do a good job in service.

Through the case told by the teacher, I deeply understand that the original customer relationship is not waiting for death, but actively identifying customers with potential consumption power among each customer, firmly locking in the target customers, and collecting, sorting and classifying customers' personal information and preferences, which are managed by special personnel in a unified way, constantly improving customer satisfaction and loyalty, and establishing a good and effective management system.

There is a good saying: "If you don't learn, don't ask, don't learn, don't review, don't practice, it's worthless." I learned a lot after this study. These methods will definitely be of great help to my future work and point out the direction for how to deal with customers in the future. Our ultimate goal is to pay attention to the future "big customers" with an "enlightened" eye, so that customers can not only satisfy the immediate things, but also become our loyal customers.