1. Change the flight or date from the same origin to the same destination for free within the validity period of the ticket. Change the flight date before 202 1 12 3 1 (inclusive), and the change fee is free.

2. If the new travel time is not determined, the seat must be cancelled within the above time, and the change procedures shall be handled within the validity period of the ticket after the new travel date is determined.

(2) Refund:

1. Unused flight segments can be refunded free of charge during the validity period of the ticket in the original ticket purchasing channel, and the refund fee is free.

2. You can apply for a refund within 7 days after going through the change formalities free of charge according to the above provisions, and the refund fee is free.

(3) Tickets that do not meet the above scope of application shall be returned and changed according to the original conditions of use.

Legal Basis: China Civil Aviation Passenger and Luggage Domestic Transportation Rules Article 21 If a passenger cannot complete part or all of the voyage within the validity period of the ticket due to the reasons of the carrier or the passenger, he may request a refund within the validity period of the ticket. Passengers who request a refund shall handle it with the "flight coupon", "passenger coupon" or the unused part of the ticket. Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip. The fare can only be refunded to the passenger himself or the payer of the ticket.