1, the opportunity to speak: don't say what you did, don't remonstrate what you did, and let bygones be bygones.
Don't comment on what the company or leaders have decided just because you have done something. At this time, don't come up with your own ideas and suggestions. No matter how good you think these suggestions and ideas are to the company, you should stick to the principle of not telling. But it is your responsibility to say what you think before the company decides. Deciding things is the business of company leaders. We should be clear about our position and existence value, and don't give suggestions and ideas beyond our authority, otherwise you and the company will be hurt.
The same is true in life. Your wife cooks, and only one of the four dishes is delicious. When eating, will you say that three dishes are not delicious, or which one is delicious? It must be that one that tastes good, because it's no use saying that three are not delicious. And she knows as well as you whether it's delicious or not. Why did she say it? At work, this kind of thing often happens. The head office appointed a branch manager. If you think you know him well, he will bring down the branch. Do you want to talk at this time? If you say it, can you change the decision of the headquarters? If it changes, where is the authority of the headquarters! Having said so much, it has increased the headquarters' view of you: this boy is always jumping around like this, only hello, we are all fools, just wait and see, you will be fine. In the end, you will still suffer. So it should be in advance, not after things are settled.
Don't talk about what you are doing and don't talk about it. If he is wrong, let him be wrong to the end, and then make a summary and review. For enterprises, bosses and managers have to make many decisions every day. Statistics show that the best decision-makers can't guarantee the accuracy of their own decisions, and the correct decisions only account for 70% of the total decisions. We all know that correct decision-making is better than no decision-making, but enterprises often have no decision-making or wrong decisions. If we compare the wrong decision with no decision, there will be controversy. Is it better to make a wrong decision or not to make a decision?
In my opinion, no decision-making will lead to a fragmented enterprise, no backbone and no idea of its own development direction, which is the internal injury of the enterprise; The wrong decision will make the enterprise lose time and money, which is the trauma of the enterprise. Comparatively speaking, it is still a temporary loss of money and time, which is better than the internal injury of the enterprise. So we often see this phenomenon in enterprises. Grass-roots employees clearly know that this is wrong, but the headquarters still requires firm implementation. The only thing grass-roots employees can do at this time is to resolutely implement the wrong decision! Instead of talking and commenting. The grassroots know that something is wrong, but the headquarters doesn't? Everyone on earth knows! But if you don't do it, you will lose the authority of the headquarters. If you do, you will only lose money and time, and you can earn back the right decision in the future.
Let bygones be bygones. Let it go. This means that we should properly investigate the responsibility. Not everything should be investigated until the last responsible person gives up. Too much investigation into some trivial matters may hurt others' face and enthusiasm, and things will be difficult to do in the future. Some time ago, a friend of mine got married and discovered a secret of the bride on their wedding night. Should I say it or not? This is a thing of the past. What's the point of pursuing it? Just pretend you don't know! This principle applies to some smart people. Don't pursue it, the other party knows that he is wrong, and both sides know it. But for some people who don't know themselves, they should always fight and be held accountable, otherwise the other party can't be improved.
2, different things, different statements
Good thing, by broadcasting news. Some time ago, the training department invited a lecturer from the company. I sat in on his class and wanted to learn something. At the end of the course, I went back to the office and said to other colleagues, "I didn't expect his course to be so good." I didn't expect that. I really didn't expect it. " Some people are born lecturers. "After a while, the class was over. He walked out of the office and talked to everyone. Suddenly asked me, "What do you think of this course? Give me some advice and I will improve it. "I didn't react at once and wanted to say something that was neither flattering nor appropriate.
The colleague next to him said, "He just said that he didn't expect your course to be so good. We all want to learn from you. " Our eyes met, and his face was filled with a happy smile. From then on, I felt that his attitude towards me was much better. This story is my way of inadvertently broadcasting news with good things. We in China are not used to praising others, and we bury our praise in our hearts. We always criticize others for "helping others grow". In fact, this idea is wrong. Praise can bring progress to others more than criticism. When others have good practices and ideas, praise them. Only in this way can they have a perfect interpersonal relationship and a foundation for future success.
Bad things, say the result first. Say the results first, so that communication can have a bottom line, and the rest of the time can be used to communicate how to solve the problem. Just like the following story about the loss of goods in freight:
When the branch company delivers goods to other places, the goods are lost, and the sales representative Xiao Wang reports to the manager.
"The manager, had an accident. I visited my customer this morning, and just arrived, I heard that the goods were lost. The parcel has been opened, and I think the bus driver may have damaged it. Our side has called the police, and the scene has also obtained evidence ... "
"Don't say so much, just say how much I lost!" The manager said angrily.
Regardless of the final outcome of this matter, the manager has had a bad impression on Xiao Wang. I feel he is unreliable and incompetent.
3, tentative talk: say the words.
Many times, speaking is not to show any point of view, but to show one's attitude or to test the attitude of others. This kind of speaking skill is "speaking freely".
In political circles, this method is widely used, often by holding a press conference to show their attitude and test the attitude of others. After the "9 1 1" incident that shocked the world, Bush issued an announcement to test the reactions and attitudes of countries around the world. The first one to stand up is Russian, then Britain, French, China and so on. I have expressed my position. In this way, the United States has a comprehensive understanding of the world's thoughts and laid the foundation for its next action. This is the skill of saying it.
It is impossible for enterprises to hold a press conference to test employees' reaction, and they may take another way.
Lao Zhang opened a sales agency. At the beginning, the manufacturers supported him greatly and his business developed rapidly, so Lao Zhang expanded on a large scale. Soon, the company's funds had problems and its operating expenses were too high. Manufacturers saw this situation and adopted a wait-and-see attitude. So you decided to reduce operating costs, change extensive management into fine management, and strive for the support and long-term development of manufacturers. Lao Zhang's goal is to reduce the cost by 50%. However, Lao Zhang is hesitant. It is very difficult to reduce the cost by 50%. If he can't do it, his prestige will be affected. Lao Zhang is hesitant. what should he do ？
Soon there came a gossip from Lao Zhang's secretary. Gossip is always the most attractive. Because the company's operating costs are too high, the boss is considering laying off 50% of employees to tide over the difficulties, and the list of layoffs is being drafted. When the news came out, everyone was scared, and everyone wondered if it would be me. How have I been recently? What else is not done? Many people began to show themselves in front of their bosses, and some even talked to their bosses to express their loyalty.
A few days later, there were rumors. The boss thinks that the impact of layoffs is too great and will seriously affect the company's image and normal business. Instead of laying off 50% of his staff, he decided to cut his salary by 50%. So everyone is calculating wages and controlling expenses. The morale of the company is low, and some people even start looking for jobs.
Suddenly one day, the boss held a general meeting of all employees. At the meeting, the boss said seriously, "There are two outrageous rumors in the company recently. One said that our company would lay off 50% of its staff, and the other said that our company would reduce its salary by 50%. I don't know where this information came from. We are a regular company and have normal information channels. How can we allow rumors to spread? Relevant personnel must be severely punished, and our company will never allow this kind of atmosphere to exist! We are a people-oriented company, and employees are the foundation of our survival and development. Only when the enterprise develops can the employees develop. Employees are satisfied, and enterprises are also satisfied. For us, employees are our greatest wealth! I now solemnly declare that we will neither lay off employees nor reduce salaries. " Everyone stood up and applauded, glad to get rid of this bad luck.
"But don't be too happy. Our expenses are really big. If we don't control our expenses, we will only die. On the one hand, the confidence of manufacturers in us will be discounted, on the other hand, we have no profit, how can we survive? There is only one way to die. It must be like this. The only way is to strictly control expenses. So, starting from tomorrow, I announced that I would reduce the company's expenses by 50%. The specific planning and finance department has been made, and everyone must strictly implement it. " All the staff once again stood up and applauded collectively, and even some employees shed tears of gratitude.
This example is extreme, don't pursue the source of gossip. But if you want to master this method, sometimes you have to sound out each other's reaction by speaking out loud, so that you can make an appropriate decision and show your wise decision and heroism.
4. Different people say different things.
The so-called different people say different things, in the words of the old salesman: everyone is talking nonsense, nonsense, nonsense. I understand this statement. Sales representatives should have extensive knowledge and accurate ability to recognize people and treat different customers in different ways.
If you meet a customer who looks like a ghost, treat him like a ghost. The following example is a communication channel reward between sales representative Xiao Zhang and customer boss Wang.
Xiao Zhang: "What are you busy with recently? Long time no see, and don't call me. "
Boss Wang: "Why didn't you call me? I help you sell goods all day. You know, I work for you. You are very moist, enjoying happiness with your wife, and don't care about the life of poor and middle peasants. Hey. . "
Xiao Zhang: "Seriously, our company is going to have a channel reward recently."
Boss Wang: "Come on, come on, fart. I am busy here. "
Shang Xiao: "What's your hurry, son? Um ... "
If you meet a customer who looks like a human, treat him like a human.
Xiao Zhang: "Hello, Mr. Wang. I am Xiao Zhang. "
Boss Wang: "Hello, are you busy recently? Long time no see, what's the new policy recently? "
Xiao Zhang: "The company recently launched a channel reward plan and wants to talk to you."
Boss Wang: "I want you to mind your own business. How to operate? "
Xiao Zhang: "It's like this ..."
If the customer is a gentleman, he should be treated like a gentleman. If the customer is a "rogue", the sales representative should also become a "rogue", talk to everyone and do as everyone does. Only in this way can communication be in place.
Experienced people know that different things, different things and different times have different ways of speaking. Many communication skills should be used comprehensively, such as listening before speaking and paying attention to each other. The book also introduces many communication skills, but each of us has different backgrounds and experiences, so our understanding and mastery of communication skills are different. Communication skills are a summary of practical experience, which requires a lifetime of study, experience and training. At any time, you must have a backbone in your heart: communication is the means and communication is the purpose.
Become a talkative person, and your social skills will definitely improve!