? First, face the facts. With the passage of time, gradually accept the fact that relatives are not there, and send psychological rescuers to provide them with continuous psychological assistance to help them get out of this painful period, especially on the birthdays, anniversaries, festivals and anniversaries of the victims until they start a new life.
? Second, insurance claims. Insurance claim settlement is an unavoidable stage for family members after an air crash. Most family members are in a state of pain, avoidance and anger, and some even don't want insurance money. However, for family members, insurance money is necessary. Some victims are the backbone of their families. Losing them means losing their financial resources, which will have a great impact on their subsequent life and work ability, so they should be paid in place.
? Third, respect the families of the victims. After the incident of China Eastern Airlines, the over-exposure of onlookers may cause more serious psychological trauma to family members, and the over-dissemination of information also causes psychological trauma to readers. If someone has experienced similar trauma, it is suggested to read less similar information and help relatives and friends around him isolate such information. One is to watch short videos on mobile phones, and the other is not to say such news in front of relatives. Take your relatives out for a walk in your spare time to avoid worrying too much. If there is a media interview, respect the interviewer's wishes and be accompanied by a psychologist to avoid accidents.
? In this accident, the most important thing is psychological counseling. Psychological counseling is a long-term process, mostly with companionship. It is also suggested that insurance companies set up psychological physiotherapy insurance.