With the further development of civil aviation, air traffic control is about to face greater challenges: first, the density of routes increases and the number of flights increases; The second is to implement radar control and narrow the control range; Third, after the opening of the aviation market, the controlled objects are diversified. In addition to transport flights, there are a large number of professional flights, emergency flights, training flights and so on. Fourth, the scope of control was expanded, and the controlled airspace of the army was handed over to civil aviation. With the appearance of the space shuttle, the controller will control outside the atmosphere; Fifth, the speed of aircraft will increase, and the types of aircraft will increase, which will increase the difficulty of command.

[Keywords:] Double-post incentives require collocation and communication

First, implement the "double-post system"

According to the requirements of the Air Traffic Control Bureau of the Civil Aviation Administration of China, in order to strengthen the duty force of posts and ensure flight safety, the "double-post system" is required for air traffic control posts. The meaning of "double-post system" is to clarify that each control seat shall not be less than two official controllers during the duty time. One of them is in charge of control and command, and its main duties are to control, command and supervise the air and ground aircraft within its jurisdiction, accurately grasp the position of the aircraft, and correctly deploy flight conflicts. The other is responsible for control and coordination, whose main duties are not only to control transfer, coordination and notification, but also to coordinate and supervise the work of the console. Control, command and control and coordination are a unified whole, which should be divided into responsibilities and closely coordinated. "Double-duty system" is an important means to improve control safety. Since its implementation, it has greatly reduced the occurrence of human errors and effectively ensured flight safety.

Second, the incentive mechanism

In order to ensure that each team in the unit can carry out fruitful work, it is necessary for the management to formulate an assessment system and incentive mechanism suitable for the team model. According to this purpose, we can formulate the following evaluation system:

1. Team members comment on each other. The contribution of each member is reviewed by other members, and these reviews reflect the contribution of each controller. On this basis, full discussion, communication and new understanding are carried out, which is conducive to taking more effective actions in the next step.

2. Customer satisfaction. Evaluate the performance of the team by external and internal personnel. Each controller is evaluated by the team leader/supervisor. In this process, the team leader should pay attention to equal communication with members, rather than the relationship between superiors and subordinates.

3. Management evaluation. The work performance of the team is evaluated by the superior management department of the team. When designing the incentive mechanism, we should consider both external incentives and internal incentives. External incentives include salary, bonus, medal, reputation, publishing deeds in newspapers and periodicals, being praised at unit meetings, certificates, gifts, travel, banquets, etc. The newly launched "sunshine salary" can be regarded as an incentive measure, and it is an recognition of work ability, level, difficulty and post importance.

Third, the requirements for team leaders

Team work puts forward higher requirements for the ability and quality of team leaders. The team leader should have a solid business ability, but this is not enough. He should also have the following abilities:

1. Organizational ability. In terms of control, there are often air force exercises, large-scale transitions, sudden characteristics, flow control, and emergency professional flights. For these abnormal control work, the team leader should make careful arrangements and reasonable organization.

2. Ability to motivate morale. Whether team members can work hard, encounter setbacks and achieve the same results as before depends on the ability of team leaders to inspire morale.

3. Coordination ability. How to deal with the relationship between the team and the surrounding control units and the military also depends on the coordination ability of the team leaders.

4. Communication skills. The team leader should know all aspects of the team members, be honest and enthusiastic, take the initiative to care for the team members, be democratic and friendly, have principles and have human feelings, and make the team members willing to accept management. Fourth, the collocation between team members.

The personal quality of air traffic controllers is the basis of air traffic control safety and air traffic control team resources. The construction of air traffic control team and team resources is the key to reduce the accident rate and ensure safety. Different controllers have different knowledge and skills, so it is inevitable that there will be deviations and mistakes in obtaining information and judging the situation. It is inevitable that there will be omissions in long-term work, and it is inevitable to pay attention to one thing and lose sight of another in special circumstances. Only when the team and Qi Xin work together, coordinate and cooperate, remind each other, learn from each other's strengths, can we play a powerful role as a security fortress. So safety depends on the whole team, not individual members.

Any two controllers are different in personal character, control experience, business skills, deployment habits, work style and so on. Each controller has its own advantages and disadvantages. If the controllers are reasonably matched to form a perfect team, then the team can cooperate, coordinate, remind and make up for each other, thus forming a multi-level safety protection system; However, bad teams and groups conflict and restrict each other. Even though the controllers on each list are excellent, the teams and groups are still fragile. Therefore, this is an extremely complicated issue, involving not only the relationship between individual behavior and the collective, but also psychological analysis and human factors.

Verb (abbreviation for verb) communication between team members

Communication is the communication and contact between team members, and it is also the premise of cooperation. Communication can ensure that the information obtained by team members can be shared and cooperation can be strengthened.

1. Don't be opinionated. Although the control work is different from the main shift, deputy shift and surveillance, the goal is the same, that is, to ensure flight safety. It should be noted that in the specific control work, some controllers are unwilling to absorb the correct opinions of others, which will not only cause control mistakes, but also affect the unity of the team.

2. Speak your opinions and questions boldly. In the process of control, when we have questions about the dynamics in the air and the deployment of crew, or have good suggestions, we should put them forward frankly, openly and in time for your discussion and reference.

3. Accept remedial measures first, and then investigate the causes of personal mistakes. The controller of the main shift should respond unconditionally, save the situation without any emotion and luck, and find out the cause of personal mistakes afterwards.

4. In the process of monitoring and monitoring the command of the supervisor, the criminal police team and the monitoring controller should promptly correct, remind and make up for the mistakes, forgetfulness and omissions of the supervisor, prevent the homeopathic thinking of the supervisor's command, and prevent the mistake from penetrating the same loophole of all the players for the same problem.