Internship experience of college students' property management company: Fan Wen 2020 (1) I am a xx student of xx-level property in the Vocational College of xx University, and I came to xx Property Management Co., Ltd. as an intern. During the one-month internship, I left a deep impression on all employees of the company with my own practical actions.
Our xx property company belongs to Xinjiang xx Co., Ltd., located at the intersection of xx Road and xx Road in xx City. It is the most prosperous and crowded place in xx. Xx property management company mainly provides property management, public order maintenance and public health maintenance for xxx building, xxx middle school, xxx middle school and xxx hospital. Because the projects it manages involve many industries such as commerce, education and medical treatment, the demand for property service personnel is very high. This month when I came to practice, it was the coldest time in winter, and the property management company was the busiest during the Spring Festival holiday. Together with the employees of all departments of the company, I carried forward the spirit of hard work, pragmatism and unity, which was well received by the employees of the company.
The company consists of administrative office, security department, cleaning department and engineering department. I was assigned to the security department, cleaning department and engineering department for internship this month.
Although I have been in different departments and jobs for a month, my enthusiasm and initiative in my work, as well as my ability to communicate and coordinate with employees in various departments, truly reflect my attention to this internship life and a strong sense of mission to complete the internship task.
After I was assigned to practice in various departments, I was able to quickly enter the work role, learn the relevant processes and points of departmental work from the team leader with an open mind, and seriously apply them to practical work. At the same time, I often communicate with department leaders and report my thoughts and understanding in my work. In the later period of internship, I can better complete all the work assigned by the department without supervision. When I was an intern in the security department, I was on duty and worked overtime like other employees in the department. I guided the parking lot in and out of the car in Leng Xue, carefully checked the facilities, equipment and safety precautions of the building, put my attitude towards work at the height of being a full member of the company, and exercised my will in my work practice. During my internship in the engineering department, I seriously asked the department heads and the old employees of the company about the functions, usage methods, operation procedures and precautions of various facilities and equipment. At the same time, I entered the first-line site with the department maintenance personnel for inspection, maintenance and repair, and never relaxed my requirements because of his internship. Because he is open-minded and studious, the employees of the department are used to treating him as a member of the department. When the internship in the cleaning department was the hardest and most tiring, he cleaned with other employees and was on duty together. No matter how hard and tired he was, he didn't hear a complaint or complaint. I not only realized the hardship and tiredness in my work, but also deeply understood how important it is to unite and cooperate among people in my work. Because I was very nervous during my internship in various departments, I made full use of my spare time (even gave up the Spring Festival break given by the company) to ask the company leaders and office leaders about the property industry, understand the methods of coordinating and handling various relationships between owners and properties, and have a deeper understanding of property management and services. My studious spirit, tenacious endurance and cooperation with other colleagues in this internship will lay a solid foundation for me to embark on a real job in the future.
This internship is my first contact with property management. Although I am very serious and hard-working, I still have a lot to learn in the very complicated practical work of property management because of the short time. However, my attitude towards this internship and work, a successful Japanese entrepreneur Guangfu once summed up: "The difference of people's ability is undeniable, but it is by no means the key to people's work. The key is whether they have a strong desire to do a good job. " I think, as a xx-level property student in xx Vocational College, during my internship, I have proved that I have not only the ability to learn, but also the ability to work and practice in society.
The internship experience of college students' property management company model essay 2020 (2) Time flies. In a blink of an eye, the property management internship is almost five months. I am very grateful to the company leaders for their concern and guidance, and I am also very grateful to my colleagues for their United and happy cooperation. The five-month internship has made me learn a lot and improve a lot. I feel that there is a certain gap between the theoretical knowledge learned in books and the objective reality. What I have learned in practice is more practical, which will help me prepare for going out of campus and entering the society in the future.
When I first started working, I felt a lot different in the new environment. At work, I pay great attention to learning from my colleagues around me, paying more attention, seeing more, thinking more and learning more, so as to familiarize myself with and understand the company's situation and management system as soon as possible, and integrate into this team in a short time, so as to facilitate better study and work in this environment in the future.
During my internship, I took the post of customer service. After five months of training, I have a new understanding of property management, a more objective and comprehensive understanding of myself, and a preliminary plan and plan for my future development. During this time, I often think, what services should we provide to the owners? Why are there so many disputes about property management in society? The following is my internship experience and experience:
1, effective communication
Communication is very important for our property management. On the one hand, as a customer service staff, we should always think of the owner and communicate with the owner in time to ensure our service quality. On the other hand, the company needs effective coordination and cooperation to arrange communication between various departments and personnel, which will help us unite to improve our service quality.
2. Walking service
After studying in the customer service position for five months, I have a comprehensive understanding of the maintenance work after the delivery of the house. I will go to the front-line post in person, experience it personally, communicate with the owner in time when I find the problem, pay a return visit, and finally solve the problem for the owner to achieve satisfaction. Therefore, only by going to the front-line posts in person can we effectively experience and be familiar with the workflow of each post, which will also have a positive impact on the smooth development of future work.
3. Details determine success or failure
Property management itself is a service industry, and the object of service is our owners and our God. Property service seems simple, but it is not easy to do it well and persistently. Property management focuses on details and triviality, and many cases of property disputes are caused by ignoring details. The sewer is blocked and the door stone needs to be laid at the door of the bathroom. These only need us to pay attention to the details at ordinary times, plan ahead and remind more. There are some things we need to do and plan ahead.
Step 4 be absorbed
For the sake of the owners, there will be business opportunities and a win-win situation. We are friends of the host, and we should all care about his health, his troubles and so on. In fact, in the complicated interpersonal relationship, if we can really think of the owner when dealing with the problem and stand in the position of the owner, we will be tolerated by them in most cases. Isn't there a saying called "sincere, stone is open"? When I encounter a problem, I might as well put myself in the other person's shoes. What would I do if this happened to me? Often the owner's "picky" is not satisfied with our service on the one hand, and it also reflects our lack of work on the other hand. For example, I called the owner tonight to remind him to pay the stop newspaper fee tomorrow. The owner refused to pay the stop newspaper fee on the grounds that he did not rectify the house repair problem after handing over the house. Therefore, this is also a warning to our poor work.
In short, after five months' internship, I feel that I am competent for my current job, can actively complete my work, can fully cooperate with the company's requirements, and can coordinate well with my colleagues. Of course, I also have many shortcomings. In my future study and work, I will be more strict with myself and strive for greater progress in all aspects. To people: be kind to people, think of what the owners think and be anxious about what the owners are anxious about; Work: don't do the best, just do better, constantly improve your overall quality and contribute to the development of the company.
Model essay 2020 (3) As a property customer service specialist, my job is mainly to use the theoretical knowledge I have learned to guide practical work and try my best to handle and coordinate the relationship between enterprises and owners; Do every job dutifully, always maintain a good mental state, adhere to the concept of service first and management second, win the trust of the owners and maintain the good image of the company.
In the past few months, I have summed up some work experience: first, we should do ideological work well to calm down the complainant or disputant; analyze and investigate the causes of the problem; If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation; Finally, of course, the implementation of specific methods. Summarize the experience of each treatment after the work, and lay a foundation for dealing with similar problems in the future. Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work.
On this basis, through the guidance and help of managers and colleagues, a work step can be established to make the work as best as possible. Defining the owner is not always right, but it is always the most important; Fully meet the needs of the owners and take this as the starting point and destination of the work. Give priority to prevention, make full preparations to meet the requirements, and actively prevent all possible problems. When dealing with a problem, we should get it right the first time, instead of using the working process as a testing ground. Strengthen training, supplement your professional knowledge, and make your work as best as possible. Regularly and timely correct the problems existing in the service (especially the owner's complaints) and put forward corresponding preventive measures to the manager in time. Focus on customer satisfaction, improve the "first responsible person" system, speed up information exchange, and highlight the idea of total quality management. Standardized operation: further improve operation standards, improve work efficiency, rationally use management software and simplify work difficulty.
No property complaint is actually the wish of every property enterprise, our property company and mine. But no real property enterprise can do this, because the owner's psychology and behavior are uncertain. The company and our employees can only improve service quality and customer satisfaction through efforts, but can't determine customer satisfaction. Not complaining is the goal pursued by every property company, which requires the property company to serve the owners completely, and the owners are God. This sentence must always be kept in mind. Only in this way can we better serve the owners. In the actual property management work, we should always keep in mind that there is no trivial matter in property management and take the owner's needs as the center.
In the process of internship, I learned about hard work and happiness. Through practice, I realize that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. In school, we can only learn theoretical knowledge, but only when we really practice can we know that theoretical knowledge is only a guiding light, and we still have to go our own way. Internship has increased my knowledge and talent. I found that the knowledge I learned in school was not enough, and the study of some courses was far from enough. There is still a lot to learn. If I find any shortcomings, I will take the initiative to make up for them, and I will learn by doing, which will benefit a lot.
During my internship, I not only learned professional knowledge, but also learned how to communicate with people, colleagues and leaders. Growing up in school, I always have little contact with society, and there are always many places that are out of place and do not adapt to this way of getting along. During my life in Zhongwei Property Management Company, I understood the ways and methods of living in society and dealing with others. This experience has had a profound and tremendous impact on me. I know that I still have many shortcomings and deficiencies in my work and study, which makes me walk on this road with a modest and enterprising attitude.
In this internship, I not only learned a lot about property service management, but also met many friends and teachers. We communicate with each other and promote each other. Because I know that only by deeply contacting them can I better understand the essence, experience and methods of the works. It is also because of their help that I can quickly integrate into my work. In the future, I need to accumulate experience, learn new knowledge and become an excellent property manager.
Internship experience of college students' property management company model essay 2020 (IV) 2065438+2009 xx month, I worked as an intern in xx property management company for three months. During this time, I often wonder what kind of service we should provide to tenants. Why are there so many property management disputes? In this regard, I have some feelings:
1. Property management focuses on details, prevention and triviality. Many cases of property disputes are due to the neglect of details. The sewer was blocked and the tenant slipped. What we need to do is to pay attention to the details, do a good job of maintenance and take preventive measures. There are some things we can do and plan ahead.
2. Some people are wronged at work, and may be cynical, abusive or even violent, so that even if they win the facts, they lose their customers. In the long run, it will not pay off, and it will be difficult to carry out future work. In fact, in the complex relationship between people, if we can really think of each other when dealing with problems, we will be tolerated by each other in most cases from the standpoint of each other. Isn't there a saying called "Arrive in good faith and open the door with one stone"? When I encounter a problem, I might as well put myself in others' shoes. What would I do if this happened to me? Often, tenants are "picky" for a reason, on the one hand, they are dissatisfied with our service, on the other hand, they are also a warning to some deficiencies in our work. Of course, some service requirements are beyond our power and beyond our service scope. Even so, don't be "superior", but explain it with a professional attitude.
3. For the sake of tenants, there will be business opportunities and a win-win situation. We are friends of tenants, not rivals. Tenant's health, tenant's troubles and so on. Should be our concern.