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Thesis title: the present situation and existing problems of the secretary's oral quality ... the speed of friends with relevant information!
First, correct the relationship between the auxiliary nature of work and the initiative of work requirements.

From the day it appeared, the secretarial profession has the characteristics of auxiliary nature and subordinate working relationship. With the deepening of reform and the division of departmental powers, the scope of secretary's assistance in handling government affairs is becoming wider and wider. In this new situation, under the premise of successfully completing the tasks assigned by the boss on time, the secretary should also strive for initiative from passivity, actively think about problems, and actively resolve contradictions as much as possible. How to realize the organic unity of auxiliary and initiative? One is participation, not intervention. The auxiliary nature of the secretary's participation in decision-making requires the secretary to consciously accept the instructions of his superiors, decide matters within the scope of his duties and the authority granted by his superiors, and put forward suggestions or plans. Even if the decision is recognized and the proposal or scheme is adopted, the secretary should not think that he is making a decision because he often does a lot of auxiliary work for the leader's decision-making and interferes with the boss's decision-making, let alone have the illusion that he is making the same decision as the leader. Emphasize the initiative of the secretary's work and ask the secretary to do the work well in advance. Starting from the routine and procedural work, I strive to have a strong desire to be realistic, innovative and fast in everything I undertake, and give full play to my wisdom and talents. The second is to follow rather than blindly follow. The secretary's work is subordinate to the boss's work, and every behavior of the secretary must be synchronized with the boss, and his specific behavior must be determined and adjusted in time according to the boss's intention to provide effective services for the boss's decision-making. This is compliance. Therefore, as a secretary, one should seriously understand and truthfully reflect the boss's intentions, and the other should fill the vacancy for the boss in a restrained and gentle way. However, obedience is not personal attachment, nor passive vulgar flattery. It is necessary to remind superiors of their mistakes and mistakes in time. The third is to take the initiative to attack and not blindly move. In secretarial activities, we should strive for the initiative in all work, report our work in time, ask for instructions, understand our intentions, put forward tasks, and clarify what the boss needs to do, that is, straighten out the primary and secondary relationship between the boss and the secretary. We must never rely on our own cleverness, follow our feelings, show our "cleverness" intentionally or unintentionally, or even go offside and make our own decisions. We can't do it mechanically without thinking, or take an irresponsible attitude, knowing that the boss's decision is difficult to achieve, but not proposing or reporting.

Second, straighten out the relationship between the secretary and the leader's work goal identification and the difference of authority and task.

The work goal set by the boss collectively is the common goal of both the boss and the secretary. Because of the different legal status of the secretary and the boss, their respective functions and tasks are also different. The boss's task is to make decisions, guide, organize and arbitrate. The secretary's task is to assist the boss, such as writing, meeting and handling affairs. In secretarial activities, this identity and difference exist at the same time. Facing up to this difference is an important part for a secretary to correctly handle the relationship with his boss. Therefore, the secretarial staff should be clear: assist in decision-making and don't make their own decisions. The secretary undertakes the relevant affairs in the boss's decision-making process, including the preparation before decision-making, the determination of decision-making scheme and the information feedback after decision-making, which requires a lot of detailed work. In the whole decision-making process, the secretary can only help the boss to make decisions, but can't replace the boss to make decisions; The boss is the decision-maker and the secretary is the assistant who participates in the decision-making.

Third, straighten out the relationship between the secretary and the leader in political status and behind the scenes, and in the division of work.

In our country, the political rights of secretaries and superiors are equal, and the working relationship within the system and the relationship between superiors and subordinates within the organization do not affect the equality of political status at all. However, the job status and nature of the secretary and the boss are different, and the boss is at the "front desk" and has the initiative; The secretary is in a subordinate position behind the scenes. In the work, the secretary should always find his "position" everywhere.

Confident but not arrogant. On the one hand, the secretariat is under the boss and dominated by the leaders. It dare not do what it should do, dare not say what it should say, and ask the leaders everything. This not only affects the work, but also endangers the secretary's physical and mental health. Therefore, secretaries should cultivate self-confidence, know themselves correctly, take a correct position in leadership, mass and social activities, be neither humble nor supercilious, maintain psychological balance and give full play to their inherent potential. On the other hand, secretaries are often closely related to their superiors, and their status and conditions are superior, which makes people blindly optimistic and complacent, bossing their colleagues and departments around, giving people a feeling of "second-hand". This tendency is not welcomed by colleagues and the masses, and it will also make the boss disgusted. The correct mentality is: self-esteem, self-confidence, modesty and prudence, kindness and equality.

Respect without pandering. The first is to maintain the prestige of the boss. Don't be rude to your boss, talk disrespectfully, laugh too much and bargain at work. The second is to respect the boss's personality and "make up". When the boss occasionally neglects or encounters difficulties, he should help him with a high sense of responsibility, proceed from feelings, be polite and act according to people, and don't flatter and engage in unprincipled sexual intercourse.

Make achievements without boasting. The secretary's labor results often appear in the name of the above company. Therefore, secretaries should be proud of the achievements made by their superiors, and should not regard their work as a bargaining chip to improve their social status. Sherman Adams, the private secretary of former US President Eisenhower, knew this for a long time. He said: "A good presidential secretary should be measured by his dedication, hard work and work efficiency, not by his achievements. All achievements belong to the president. " This sentence warns secretaries not to try to escape from "behind the scenes" to "in front of the stage".

The key for a secretary to handle the relationship with his boss is effective service. All rhetoric and actions that leave this point are in vain. Secretarial staff should take providing effective services to their superiors as their purpose and fundamental starting point, strengthen the cultivation of talents, morality and character, and strive to improve their own level, which is beneficial to themselves and everyone.