Graduation thesis of administrative secretary 1 on how to do administrative secretarial work well
Abstract: The work of administrative secretary is the center of comprehensive office work, and it is responsible for coordinating the daily affairs of office activities. The efficiency, quality and level of administrative secretarial work play a decisive role in the normal operation of the work of the unit. To do a good job in administrative secretarial work, in addition to the professional quality requirements of secretarial work itself, each unit has different specific working abilities and qualities according to its own situation. According to the nature of administrative secretary's work, this paper expounds how to do well the administrative secretary's work from two aspects of strengthening the cultivation of administrative secretary's professional quality and ability.
Keywords: administrative secretary; Professional quality; Professional competence
First, the cultivation of professional quality.
(A) ideological and political quality
The administrative work of the administrative secretary requires a high degree of ideological and political consciousness. He not only firmly supports the leadership of China's * * * production party, but also keeps consistent with the party in his usual words, deeds and thoughts, keeps abreast of the current situation and trends of national policies, and has a high degree of self-discipline, consciousness and pragmatism in his work. He should fully understand the intention of the leader and complete the work assigned by the leader in a down-to-earth manner.
(2) Professional ethics
Professional ethics is a good moral character that every job in every industry must have. With the deepening of China's reform and opening up, the market economy has not only promoted the rapid economic development, but also brought negative effects, which has bred a serious monetarist outlook on life. Money has become the root of all illegal activities and has also seriously affected administrative staff. There is no unified moral standard in the work of administrative secretaries in China, let alone a sound system, and there is a lack of supervision and professional ethics. Therefore, China's administrative secretaries need to be bound by moral norms, so as to standardize and improve their professional ethics.
1. Be loyal to your duties
Doing a job and loving a job is a professional code. Administrative secretarial staff must first love their work, so that they can have a strong sense of responsibility for their work, complete the tasks assigned by the leaders well, be responsible for themselves, their work and their leaders, and complete their work in a down-to-earth manner.
2. Honest and trustworthy, law-abiding.
Honesty and trustworthiness is the basic principle of being a man, and it is also one of the first conditions for the work of administrative secretaries. Administrative secretarial staff are punctual, trustworthy, and punctual in their work, abide by the rules and regulations of the enterprise, abide by the relevant provisions of the law, do not violate the work regulations, do not commit crimes, and strictly abide by the law.
3. Hospitality, modesty and prudence
Administrative secretarial work often represents the opinions and intentions of leaders, so people should be enthusiastic, modest and cautious. This is the basic principle of being a qualified secretary. In the work, we should handle the interpersonal relationship with colleagues, form good communication skills, mediate contradictions, and make the work go smoothly.
4. Pay attention to appearance and words and deeds.
As an administrative secretary, you should have a good appearance, because the administrative secretary represents not only the individual, but also the image of the enterprise. Can't wear strange clothes for export? Dirty? Always pay attention to your words and deeds.
5. Unknown, selfless dedication
As the staff around the leaders, we should always serve the leaders and keep up with them. People only see the scenery of leaders, but ignore the efforts and hard work behind the work of administrative secretaries. This is determined by the nature of the work. An excellent administrative secretary should be willing to retreat behind the leader and work silently and selflessly. He needs to have a broad mind, be able to behave himself and do his job with peace of mind.
(3) Psychological and physical qualities
To do a good job in administrative secretarial work, we should not only deal with a lot of work, but also coordinate the interpersonal relationship of staff, which requires firm belief and perseverance, good ability to resist pressure, ability to understand the intention of leaders, ability to carry out things according to the thinking of leaders, and also need to play their own subjective initiative and have certain innovation ability in dealing with things.
Second, the cultivation of working ability.
(A) the improvement of coordination ability
The administrative secretary is the flavoring agent of the enterprise and the link of interpersonal communication. Administrative personnel need to coordinate all kinds of interpersonal relationships, internally, between colleagues, and between colleagues and leaders. External communication, communication between enterprises and customers, communication between enterprises and relevant functional departments, etc. The administrative secretary should try his best to coordinate these relationships, balance the interpersonal relationship of the company and create a good and healthy working atmosphere for the enterprise.
(B) the cultivation of innovative ability
As an administrative secretary, we should not only stand from the perspective of leaders, but also from the perspective of employees and customers, consider things from all angles, break through the imprisonment of fixed thinking, put forward new ideas, new problems and new solutions, actively promote the work process and improve the work.
(3) be able to respond immediately
In practical work, administrative secretaries often encounter many unexpected situations, which make people unprepared. In this irregular emergency, the administrative secretary needs to have the ability to improvise, keep calm, judge accurately and quickly, and deal with problems decisively and steadily.
Good information processing skills.
Administrative secretaries often collect all kinds of information, manage information and files, travel distance, hotel ticketing, etc. All these require accurate and timely information. Administrative secretaries must be able to use various methods to put forward what they need from complex information.
(e) Be proficient in using the Internet to handle things.
All kinds of office software and office equipment have become the most basic skills in administrative secretarial work, such as writing copywriting and official documents with word, making payroll with excel, writing various forms, making conference speeches with PPT, knowing a little PS technology, printing and scanning with a printer and so on. Secretaries must master these latest technologies and study actively today with the rapid development of science and technology.
(six) to strengthen the ability of document processing.
Administrative secretaries often have to deal with all kinds of copywriting and official documents. This requires the administrative secretary to be good at writing, be familiar with the format of various official documents, understand the intention of the leaders and translate the instructions into words.
(7) Having certain negotiation ability.
The administrative secretary must be able to search and collect the news beneficial to his own company and all the useful information of the other party, participate in formulating the details and strategies of the negotiation, arrange the negotiation venue, create a harmonious atmosphere, assist in the negotiation, ease contradictions and help solve problems.
(eight) have good oral skills.
Because administrative secretaries often have to coordinate interpersonal relationships and handle comprehensive affairs. All these require the administrative secretary to have good oral expression skills and persuasive language. Now that China is in line with the world, the administrative secretary needs to have a good oral English.
Third, the conclusion
With the development of society, the company's requirements for administrative secretaries will be higher and higher. Administrative secretaries must constantly learn their own ideas and abilities, and strengthen and improve their abilities. It is not easy to adapt to the rapidly changing society, but as long as they work hard enough, are serious enough and are firm enough, I believe you will become an excellent administrative secretary and make a career in your post.
On the thinking orientation of secretarial work.
Abstract: With the continuous development of society, the progress of science and technology and the deepening of reform, new and higher requirements are constantly put forward for talents in all fronts and positions. Through years of study and work practice, the author has seriously considered the thinking quality that secretaries should have, which is determined and required by the nature and orientation of secretarial work.
1 qualitative analysis of secretarial work
1. 1 subordinate attribute subordinate attribute is the essential attribute of secretarial work. Secretarial work comes into being with the emergence of leading groups, develops with the continuous expansion of management functions of leading institutions, and disappears with the cancellation of leading institutions. It can be said that it is closely related to the former prosperity and later change. This close interdependence shows that secretarial work has been subordinate to and serving the leadership work since its birth.
1.2 Auxiliary is the functional attribute of secretarial work. The main tasks of secretarial work are to assist decision-making, supervise and inspect, investigate and study, provide information, coordinate relations, process documents, prepare official documents, undertake meetings, receive visitors, manage seals, arrange schedules, and handle affairs. Assisting government affairs and managing affairs are the work contents of secretaries. Compared with the decision-making and management of leaders, it is an auxiliary work, and it is the embodiment of its auxiliary function to adapt to and meet the needs of leadership work, and to do writing, handling affairs, meeting and handling letters (electricity) for leaders.
2 characteristics of secretarial work
2. 1 Comprehensive leadership work is a comprehensive work, involving all aspects of jurisdiction, and the scope of secretarial work is as wide as that of leadership work. Government affairs, affairs, big and small, all-encompassing.
2.2 Service is the eternal theme of secretarial work, and serving leaders, functional departments and the masses is the concrete embodiment of basic functions.
2.3 business writing, meetings, letters (telegrams), receiving, sending and receiving, copying, answering phones, receiving visits, arranging schedules, uploading and issuing, etc. Wave upon wave, mostly in the form of business.
2.4 Political secretarial work must adhere to the party's line, principles, policies and national laws and regulations, and secretarial staff should have political acumen and judgment.
2.5 Confidential and secretarial staff around the leadership work, serve the leadership, contact with important documents, manage confidential and top secret matters, attend relevant meetings, and get to know some important decisions and information in advance. This kind of secrecy requires a sense of secrecy and discipline.
2.6 obedient secretarial staff can only do anything and deal with any problems according to the intention and instructions of the leaders, and can't make decisions without authorization.
3 the orientation of secretarial work
3. 1 The modern organizational structure of intermediary institutions is generally composed of horizontal functional departments and vertical management levels. In the horizontal functional departments, the secretary department is the intermediary of each functional department. In the vertical hierarchy, the secretary department is the intermediary between the decision-making level and the executive level. It plays a central role in uploading and distributing, communicating left and right, and connecting inside and outside. It is neither a power organ nor an executive organ, and it has a special status and belongs to a comprehensive intermediary institution.
3.2 the director of the leadership center can participate in some important decision-making activities of the collective leadership and put forward some plans or opinions that have a bearing on the overall situation; On the other hand, it is not in a dominant position in the whole activities of leadership decision-making, and it only has the responsibility of assisting leadership decision-making, but has no decision-making power, decision-making power and command power. Sometimes, although the secretarial department can issue guidance documents to subordinates, or convey the instructions of the leaders, or come forward to coordinate some work, it also acts according to the authorization of the leaders, which still belongs to the nature of assisting the leaders in handling affairs, and is by no means an extension of the secretarial department's own functions and powers.
4 The role of secretarial work
4. 1 Hub function If the independent management system of a unit is compared to the human body, the leadership and decision-making level is the brain, the functional departments and their small grass-roots units are the limbs, and the secretarial department is the central nervous system connecting the brain and the limbs, which plays a special role in conducting up and down and connecting the limbs.
4.2 Assistant role The secretarial department is set up to assist the leadership. Serving the leading organs and leaders and assisting the leaders to complete tasks are the basic functions of secretarial work.
4.3 The role of the staff secretary is not only to write and handle affairs, but also to participate in the discussion of state affairs, make suggestions for leaders, provide real and useful information, materials, documents and other decision-making basis, and put forward work suggestions and work plans for leaders' reference.
4.4 Coordination role Coordinate the relationship between leaders and the masses, cooperate with leaders to coordinate the relationship between various functional departments, coordinate the relationship between the unit and the outside world, and urge all parties concerned to unite and cooperate to avoid friction and obstruction.
4.5 The role of supervision is to supervise and inspect, find problems, plug loopholes, and promote work, so as to complete related tasks in a timely and smooth manner.
4.6 The role of information Today's society is developing rapidly, new situations and problems are emerging one after another, and social life is complex and changeable, which brings difficulties to leadership work. Secretaries should keep an eye on all directions and listen to all directions to provide information for leaders. This is an important premise and foundation for leaders to understand social conditions and public opinion, grasp trends, judge the situation and make correct decisions.
5 the thinking of secretaries
5. 1 the field of thinking should be under the jurisdiction of the overall leadership power, which is a broad space for the thinking activities of secretaries. In daily work, we should have a big picture when doing things and thinking about problems, and we should not be confined to a narrow world. Leaders need to have a sense of the overall situation when making decisions involving the overall situation.
5.2 The goal of thinking should be ahead of time. We should strengthen our study, accumulate knowledge, broaden our horizons, be brave in exploration, be scientific and predictable in thinking and arranging our work, enhance our initiative and overcome blindness.
5.3 The angle of thinking should be hierarchical, that is, the secretary should think from the perspective of the leader, want to lead what he thinks, be anxious about what the leader is anxious, and make the preparations needed for the leader.
5.4 The process of thinking should be creative, that is, in daily work, the existing knowledge and experience are used to analyze, speculate, synthesize and compare the new situations and new problems faced, so as to produce new thinking achievements, new insights, new discoveries, new breakthroughs and new progress on the original basis.
5.5 The mode of thinking should be logical, that is, thinking about problems, expressing opinions, reflecting the situation, reporting work, writing manuscripts and summing up experience. To be orderly, we must be logical and conform to the objective laws of things.
Secretaries should learn and master various ways of thinking and skills.
6. 1 Combine divergent thinking with convergent thinking to learn comprehensive thinking. Divergent thinking is a way of thinking to think about problems from different directions and angles, and to find answers to problems from many aspects; Aggregation thinking is a logical way of thinking characterized by concentrated thinking. The former can expand the space and time of thinking and transform the span; The latter does not care about new fields and elements. If we combine the two, and the breadth and depth complement each other, we will have an ideal conclusion.
6.2 Combine single thinking with diversified thinking to learn three-dimensional thinking. Single thinking is to observe the world from a certain aspect and attribute things to this aspect; Diversified thinking is a comprehensive thinking that uses a variety of thinking forms to systematically examine things in many aspects, factors and variables from multiple levels. The former is single and the latter is diverse, which together constitute a rich three-dimensional thinking form.
6.3 feedback thinking and advanced thinking are combined to form thinking with unified advantages. Feedback thinking is a kind of thinking form that restricts the present with historical connection, traditional strength and previous principles, so that the present repeats itself according to the historical appearance; Forward-looking thinking is a way of thinking that can flexibly adjust the present with possible future situations. The former emphasizes history, while the latter focuses on the future. The unity of the two can give thinking a sense of history to obtain the basis of progress, and can also give thinking a sense of the future to obtain the goal and direction of progress.
6.4 Combining horizontal thinking with vertical thinking, we can get more effective thinking. Lateral thinking is a kind of * * * temporal thinking, which is to determine the concept of time, and then study the relationship between various aspects in this time process and make a lateral comparison; Longitudinal thinking is a kind of historical thinking, which is a thinking process of putting things in the comparative analysis of the past, present and future and grasping things and their essence. The former may make people only see the problem and produce negative psychology; The latter tends to be content and conservative. The combination of the two can enhance the scientificity, comprehensiveness and accuracy of thinking, thus facilitating better progress.
6.5 Qualitative thinking and quantitative thinking are combined to form more accurate thinking. Qualitative thinking is to understand the thinking of things according to their nature and attributes, and its starting point and purpose is to solve the problem of what the research object is, and then solve/do it; Quantitative thinking is to analyze things quantitatively, grasp the quantitative relationship of things, and achieve/know fairly well. Everything is the unity of quality and quantity, and it is a more scientific thinking to be good at combining qualitative and quantitative.
6.6 The combination of seeking common ground thinking and seeking difference thinking, the comprehensive application of seeking common ground thinking is a way of thinking that takes the * * * nature, universality and consistency of phenomenon and essence of things as the research object; The thinking of seeking differences is a way of thinking that takes the differences, particularities and inconsistencies of things' phenomena and essence as the research objects. They think from different angles. The former is easy to be conservative and lacks pioneering spirit, while the latter is easy to be stubborn and whimsical. Adhere to the unity of seeking common ground thinking and seeking differences thinking, give full play to their respective advantages, overcome their respective shortcomings, give consideration to both, and truly realize the development and leap of thinking.
7 abstract
In short, secretaries should be good at learning from the advantages of various ways of thinking, changing their concepts and mentality, and then integrating creative thinking and transposition thinking to form a modern scientific way of thinking that meets the needs of the times, so that individuals can better play their roles and complete their tasks.