Pharmaceutical service refers to the use of pharmaceutical professional knowledge and tools by pharmaceutical personnel to provide various services related to medication to the public. The following is what I collected for you. Welcome to read the reference!

Analysis of 1 Humanistic Care in Hospital Pharmaceutical Service

Pharmacy, as an important functional department of the hospital, is the service window directly facing patients and the final link of patients' medical service. Drug therapy has always been a double-edged sword. On the one hand, through the application of drugs, human beings have alleviated the pain of diseases and saved and prolonged their lives. On the other hand, the adverse reactions and unreasonable use of drugs have also led to many drug-induced diseases, which have seriously affected the health and safety of patients [1]. Therefore, the rational use of drugs in the whole treatment process is directly related to the final treatment effect. With the development of society and the enhancement of people's awareness of health care, hospital pharmacies urgently need to shift from traditional drug supply to patient-centered pharmaceutical professional service tasks. The so-called "humanistic care" in pharmacies requires pharmaceutical workers to fully respect patients in their work, take patients as the center, quality as the center and love as the embodiment in their service, meet the needs of patients in the process of drug use in hospitals to the greatest extent, and ensure the effectiveness and safety of patients' drug use. The following introduces the concrete and feasible measures of humanistic care in hospital pharmacy pharmaceutical service.

1 medication consultation

Pharmacy should set up a special medication consultation window, with patients, their families and medical staff as the main consultation targets. A separate consultation window can effectively solve the problem that pharmacists have too many patients and communicate with patients less in the process of dispensing drugs. Pharmacists can provide patients with detailed medication guidance, such as the method, time and contraindications of medication, so as to improve patients' medication compliance and drug treatment effect, and also improve patients' trust and satisfaction with pharmacists [2].

1. 1 instruct patients to store drugs correctly.

Most drugs can remain stable at room temperature, but some drugs need special storage conditions, such as biological products such as enzyme preparations and vaccines, which need to be refrigerated at low temperature; Drugs such as sodium nitroprusside and promethazine need to be stored away from light and cannot be directly placed in the sun, otherwise the composition of the drugs will change, and the effective components will be reduced or harmful impurities will be produced. Pharmacists need to explain these drugs with special storage conditions to patients to avoid patients using them because of improper storage.

1.2 to guide patients to use drugs correctly.

Correct drug use includes the method, time and dosage of drug use. Only by using the correct method can patients achieve the expected drug effect.

The first is how to use it. There are many kinds of pharmaceutical dosage forms, and different dosage forms are taken in different ways. For example, sustained-release and controlled-release preparations generally cannot destroy the dosage form and should be taken as a whole. If you take them apart, you will lose the effect of sustained or controlled release. Chewable tablets should be fully chewed in the mouth and swallowed. Suppositories, sprays and other dosage forms should be used correctly according to their dosage form characteristics. Pharmacists should guide patients to master the correct medication methods.

The second is the correct time to take medicine. Pharmacokinetic characteristics of drugs in vivo are regulated by human biological rhythm, which significantly affects the therapeutic effect of drugs. Therefore, instructing patients to use the correct medication time can better play the therapeutic effect of drugs. For example, statins should be taken before going to bed, because cholesterol in the human body is synthesized most vigorously at night, and taking them before going to bed can achieve better lipid-lowering effect; Calcium preparation should be taken 1 time in the morning and before going to bed. If you choose a preparation with high calcium content, you should take it before going to bed, because the blood calcium concentration in the morning is the lowest, and taking it before going to bed or in the morning can make better use of calcium.

In addition, we should pay attention to the influence of drug interaction when combining drugs to treat diseases. For example, taking rifampicin and isoniazid at the same time can shorten the half-life of rifampicin. Rifampicin is a drug enzyme inducer, which can induce the activity of oxidase with multiple functions in vivo, thus increasing the adverse reaction of isoniazid to the liver. Therefore, it is best to take the two drugs in the morning and evening, which not only reduces the interaction between them in the body, but also does not affect their synergistic antibacterial effect. Active bacteria drugs and antibacterial drugs are taken at the same time, and the curative effect of both drugs decreases. At this time, the patient should be informed that the two drugs should be taken 3 ~ 4 h apart [3-4].

2 Open the window for adjustment

The window dispensing mode has changed the service form and service concept of pharmacy staff. In this communication mode, it is not only beneficial to provide patients with adequate medication services, enhance the communication distance between patients, but also improve the status of pharmacists in patients' minds. Its work is not limited to the past dispensing work, and it can provide more detailed information for patients' medical behavior and enhance the effect of medication.

3 Special crowd service

The elderly, children, pregnant and lactating women, and patients with liver and kidney diseases should be given great attention because of their physiological and pathological particularity, strictly grasp the indications of drug use, and reasonably guide drug use. Dosage, administration time, matters needing attention, banned and carefully used chemicals have all been carried out, so as to avoid adverse reactions and drug-induced diseases.

4. Improve the quality of pharmacists themselves.

Most of the employees in the outpatient pharmacy of the hospital graduated from pharmacy, and they don't know much about medical knowledge and psychological knowledge. Therefore, in order to do a good job in pharmaceutical service, pharmacists should not only strengthen the comprehensive knowledge study of pharmaceutical professional technical knowledge, basic medical knowledge, clinical medical knowledge, psychology, clinical pharmacology and computer application, but also pay attention to the study of communication skills, constantly improve their working ability and comprehensive quality, and pay attention to service attitude in their work to avoid enthusiasm, indifference or confusion when answering questions.

5 Reduce pharmaceutical disputes and establish harmonious service.

Hospital outpatient pharmacy is a place prone to disputes between doctors and patients. The main reasons are as follows: ① patients are easy to be dissatisfied with pharmacists because of the long queue time when taking medicine; ② The environment of taking medicine is bad, and the last step in the process of seeking medical treatment is taking medicine. When taking medicine, all the negative effects accumulated by patients in medical treatment such as registration, medical treatment, examination and payment are finally vented; (3) The work mistakes of the toll booth staff cause patients to need to refund or pay before queuing for medicine, and the impatience and dissatisfaction of patients in this process are easy to vent on pharmacists; (4) The patient's request to return the medicine often occurs under the explicit provision that "once the medicine is issued, it will not be returned". Due to the cumbersome procedures for returning drugs, many patients vent their dissatisfaction on pharmacists; ⑤ Because of the large number of patients, pharmacists can't give detailed explanations in their work, and a few patients are prone to dissatisfaction.

In view of the above accidents, pharmacists should be patient in their work and influence patients with first-class services in strict accordance with the Drug Administration Law, relevant rules and regulations and the operating norms of outpatient pharmacies [5]; Optimize the process of taking medicine and reduce the queuing time; Pharmacy should establish patient medication files, so as to check patients' medication, follow up and pay a return visit to some special patients, ensure the effectiveness and safety of patients' medication, and at the same time enhance patients' trust in hospital services and improve the relationship between doctors and patients.

6 conclusion

With the progress of society, people's requirements for medical quality are getting higher and higher, and the competition in the medical market is becoming more and more fierce. Hospitals put forward higher requirements for pharmaceutical care. In order to adapt to the development of the new situation, pharmacists should constantly strengthen the cultivation and improvement of their own quality, adhere to people-oriented and patient-centered, ensure the safe, reasonable and economical development of pharmaceutical services, and improve the quality of medical care and the quality of life of patients. This can not only improve the status of pharmacists, but also reduce the potential dangers in drug use, and at the same time improve the overall service level and image of hospitals.

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