Business etiquette is the art of people in business communication.

For example, asking for a business card:

To get a business card, one must be able to get it, and the other must leave a good impression on the other party.

There are four ways to get a business card.

1, transaction method. If you want to take it first, you must give it first.

2. Challenge methods.

3. Humility method. How to ask you for advice in the future, be polite and pay attention to the object, such as facing a lady.

4. Equality Act. How to contact you in the future,

The art of using communication tools;

Business communication pays attention to rules, which is the so-called Fiona Fang. Without rules, it can't be achieved. For example, using a mobile phone, business communication pays attention to: don't ring, don't listen, don't go out to answer. Turn off your cell phone after exchanging pleasantries with others. Don't let people think that you are half-hearted and fighting with others. It is necessary to distinguish it from migrant workers calling.

Business etiquette has three purposes:

First, improve personal quality, Bill? Gates said that "enterprise competition is the competition of employees' quality", and then to enterprises, it is the competition of corporate image. Education embodies details and details show quality.

Second, it is convenient for our personal communication and entertainment. We will meet different people in business communication, so we should pay attention to art in how to communicate with different people, for example, praising people should pay attention to art, otherwise even praising people will make people feel uncomfortable.

Third, it helps to maintain the corporate image. In commercial communication, the individual represents the whole, the personal image represents the corporate image, and what the individual does is the typical living advertisement of this enterprise. Every move, every word and deed, silence is better than sound.

Business communication involves many aspects, but it is basically interpersonal communication, so we define business etiquette as the communication art of business people. People have different interpretations of etiquette. Some people say it is a kind of moral cultivation. Some people say that etiquette is a kind of formal beauty, while others say that etiquette is a custom. Rites come from vulgarity, and vulgarity turns into ritual. The operability of business etiquette is what to do and what not to do. Tell an example of a seat: a seat in business etiquette. We all know that guests have to give up their seats when they come, but we don't know which one is the upper seat. It may not matter under normal circumstances, but you must pay attention to it in foreign affairs and business negotiations. In addition, you should also pay attention to talking to each other. Normally, you can't say you know? I know, I'll tell you (how to tell others the price of wine euphemistically, so that the host will be happy without embarrassment), so we must pay attention to art in communication.

Aristotle, a person who doesn't associate with people is either a god or a beast, and the implication is not a person. Let's discuss a problem. What aspects of business people's work ability include?

Business people's working abilities include:

Business ability is just a basic ability. You can't do a good job without professional ability, but you don't necessarily do a good job with professional ability. From the field of public relations communication, it is also necessary to have communicative competence. Communicative competence is called sustainable development competence. Communicative ability is not to engage in some vulgar relationships, but to deal with, standardize and manage interpersonal relationships. Business ability and communication ability are called "dual abilities" that modern people must have. In the last century, there was a school in management called Mayo School, also known as Behavior Management School. He is different from Taylor school, which only emphasizes things but not people. Mayo School emphasizes three elements of management. First of all, enterprises need to obtain the necessary funds, raw materials and technology to develop. The second is to form economies of scale. The third is organizing production, which he also attaches great importance to, that is, attaching importance to the internal and external relations of enterprises. Enterprise managers must pay attention to deal with the relationship with the inside and outside of the enterprise, so that the enterprise can continue to develop. The following are three basic concepts of business etiquette.

The basic idea of business etiquette:

One of the relationships between business etiquette and public relations —— Respect-oriented.

For example, when eating or having a meeting, the way to respect others is "one, two, three?" You can't point down with your palm or your fingers. Palm down to show arrogance, pointing with your finger to show reprimand.

For example, it is not right to say hello with palms down or palms up. Down is greeting animals, up is practice. In dealing with people, we need to know what we can and can't do. For example, you can't tell your lover who you were with before you met her. Besides, you can't praise other women for their beauty in front of them. Women are good at comparing the same sex. If you say another woman is beautiful, that means she is not. Tell me one thing. If you have problems with your wife while watching TV at home, she is willing to watch soap operas. I can't help it. I'll call you a trick and praise the stars on TV.

Send gifts. First of all, you should know what the other person likes and dislikes. What he likes is not easy to grasp, and what he doesn't like is easier to grasp, which mainly depends on his identity, status and cultural accomplishment. We should also pay attention to two aspects in business communication.

One is self-esteem. Self-esteem is reflected by manners, treating people and dressing up. If you don't respect yourself and love yourself, others won't look up to you. For example, the jewelry worn by a most basic woman in business communication is based on the principle of "less is better than identity", and can't be worn more than customers, let alone pretend to be the owner. For example, I ask a question, which jewelry can't be worn in business contacts. One is not to wear jewelry to show financial resources, office workers should show love and dedication; Second, jewelry that shows gender charm cannot be brought. You can't wear brooches or anklets. This is called doing something at the level of etiquette. Etiquette is a kind of formal beauty, of course, formal beauty needs a kind of display, so we wear two or more pieces of jewelry, what more professional way to wear it? Professional wear is "homogeneous and of the same color". You can't look at the Christmas tree from a distance and the grocery store from a close distance. For another example, what should women pay attention to when wearing professional clothes? There are five things that are not allowed: first, black leather balls must not be worn on appropriate occasions, which is an international practice and gives the impression that they are not serious; Second, you can't go barefoot in formal high-level occasions. Why? Not good-looking, feet have problems; Third, there must be no damage. The head is far away, the feet are close, and the waist is not far. Shoes and socks don't match. You can't wear casual shoes when you wear a skirt, but you should wear socks. You can wear sandals without socks. When wearing a formal suit, you can wear sandals that don't show your toes first, and then show your heels. Five or three legs.

Generally speaking, women look at the head, men look at the waist, and the head refers to the hairstyle and hair color. Hair can't be too long and can't be scattered at will. Hair can be rolled up and tied up without dyeing. Waist means that you can't hang anything around your waist on formal occasions.

In business communication, self-esteem is very important, and respect for others is more important. There are three main points. First, you should accurately locate the communication object, that is, you should know who he is. Then we can decide what to do with him. In international communication, the value of gift packaging should not be less than 1/3 of the gift value. When accepting a gift from a foreigner, you should open the package in person, study it for a while and praise it. There are three things that are not allowed when dining with foreigners. First, you can't decorate yourself in public. Second, you can't persuade each other to drink food, and you can't force others to eat; Third, you can't make a sound when eating. This is to respect others, but also to talk about rules, such as receiving business cards, how to do business cards is to respect others, professional requirements are to give and take, not indecent. If not, answer politely. You can tell the other person that you didn't bring it or use it up. Sometimes a kind of "good faith deception" is needed in business communication.

The second relationship between business communication and public relations-good at expression. Business etiquette is a kind of formal beauty, the content and form of communication are complementary, the form expresses certain content, and the content is expressed by means of form. Be kind to others, not good at expressing or not expressing well, and pay attention to environment, atmosphere, history, culture and other factors when expressing.

The seat in the two rows of cars is the upper seat. The standard answer is more than one seat, and the professional saying is that there are seats where the guests sit. Eating and riding are all like this. In social occasions, different seats are different. The driver's seat is the seat where the owner drives himself. Two people sit in the car at the same time, sitting tightly in front; When working as a full-time driver or taxi driver, the seat behind the driver's seat is the upper seat. At this time, the driver's seats are suite seats, VIP seats, safety seats and seats behind the driver. China is known as "the state of etiquette", and advocating etiquette is the traditional virtue of our people. From ancient times to the present, China's etiquette norms are the symbol of China's unique civilization and the embodiment of the virtues of the Chinese nation. As a traditional virtue, etiquette has historical inheritance and lasting vitality.

There are many etiquette involved in business communication, but fundamentally speaking, it is interpersonal communication, so we are used to defining business etiquette as the art of business people's communication.

As the name implies, business etiquette refers to the etiquette norms used by people in business communication, and it is a process and means to show respect for each other in certain and established procedures and ways in business communication. Rites come from vulgarity, and vulgarity turns into ritual. The operability of business etiquette is what to do and what not to do. Only by "restraining yourself and respecting others" in business communication can people communicate more easily and happily. "Thinking for others" is not only the basic principle of business communication, but also the normal communication between people. Therefore, learning and using business etiquette correctly is not only the external expression of a person's inner cultivation and quality, but also an art, a communication way or a communication method applicable in interpersonal communication, and a customary practice of showing respect and friendliness in interpersonal communication. To communicate with each other in interpersonal communication, we must master the skills of business etiquette. From a personal point of view, mastering certain business etiquette is helpful to improve people's cultivation, beautify themselves and beautify their lives. But also can effectively promote social communication, improve interpersonal relationships, and help to purify social atmosphere. Imagine that a smile and a caring word can give people a warm heart and make them feel happy. Why not?

From the enterprise's point of view, mastering certain business etiquette can not only shape the enterprise image, improve customer satisfaction and reputation, but also achieve the purpose of improving the economic and social benefits of the enterprise. Business etiquette is an important content of corporate culture and spirit, and it is the main attachment point of corporate image. However, all international enterprises have high standards for business etiquette, and regard business etiquette as an important content of corporate culture and an important software that has obtained international certification. Business etiquette is a broader concept that constitutes image. And the image is the first business card for business people! In today's increasingly competitive society, more and more enterprises pay more and more attention to their own image and employee image. The professional image, temperament and business etiquette in business occasions have become an important means of success in today's workplace and an important embodiment of corporate image.

Business etiquette includes language, expression, behavior, environment, habits and so on. I believe that no one wants to be the focus of attention because of his rudeness in social situations, thus leaving a bad impression on others. Thus, it is very necessary to master business etiquette in business communication. Therefore, learning business etiquette is not only the general trend, but also the practical need to enhance competitiveness. As employees of Jindi, whether they know and use basic etiquette in modern business activities not only reflects our own quality, but also reflects our corporate culture level and management policy. Our every move represents the image of the company. Therefore, no matter in any social place, as long as you represent the company as an employee in Jindi, you should be self-disciplined, respect others and establish a good corporate image.