1, discuss the development course of quality management, and put forward the future development direction you think;

2, 6 application case analysis;

3. Discuss the main content and development direction of service quality management;

4, discuss the quality standard system, talk about your understanding and views on it;

5. Briefly describe the role of standardization in enterprise quality management;

6. Discuss the development direction and trend analysis of quality management;

7. Give some examples from your personal experience to show whether you met, exceeded or failed to meet your expectations when buying goods or receiving services. What do you think of this company after that?

8. What is the role of total quality management in gaining competitive advantage?

9. Discuss the application of quality management concept in your learning process;

10, talk about your understanding and knowledge of ISO 14000 certification;

1 1. Discuss how to carry out quality work under the Internet environment.

12, discussing the meaning and characteristics of quality culture;

13, discussing the relationship among quality, cost and profit;

14, discussing international quality-related qualification certification and examination;

15. Discuss what "CCC" is by consulting the Internet and explain the relevant situation;

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