In fact, the external service in hotel management is very simple.

The hotel industry has developed rapidly in China for more than 20 years, and the management of the hotel has been relatively backward from the early high-speed development to today, which has greatly restricted the development of the hotel. It is also difficult for hotels to introduce professional managers. In fact, the word "management" has greatly restricted the development of hotels. At present, hotel managers obviously lack opportunities for re-education conditions. You will meet different people and things in society, especially in the service industry, so when you meet some people, we should always have a warm smile, a warm greeting, a friendly gesture and a sincere attitude ... Maybe it will add more fun to your life and work and make it easier for people to communicate with each other. Let those foreign guests feel happy and satisfied.

Service, in a sense, is the face-to-face communication between people and the behavior of service personnel to meet the material and spiritual needs of guests. Research shows that if a guest is dissatisfied with the hotel, he may spread this dissatisfaction to ten people, then the external image of the hotel will be greatly reduced and the number of tourists will be reduced accordingly. This negative word-of-mouth effect has a great influence on hotels. As the service tenet of the hotel, "guests first, service first" fully embodies the expectations of the hotel for every employee. As hotel employees, our words and deeds represent the corporate image and directly affect the reputation of the hotel. Even the best products, poor service and bad attitude towards guests are likely to lead to poor reputation and performance. In the fierce competition in the hotel market, if a hotel wants to monopolize an increasingly narrow market, it must improve the level and quality of service on the basis of ensuring hardware facilities and equipment, so as to win customers, ensure stable economic benefits and establish a good external image. Since service plays such an important role in management, it is of great significance to study the role of foreign-related services in hotel management.