At the end of the year, confusion is more about hope and happiness. At the same time, find the shortcomings and problems in the work. Now let me make a detailed year-end summary of my past work. Below I bring you an excellent personal year-end summary, I hope you will like it.

Excellent Personal Year-end Summary (Selected Articles 1) I transferred to this project in mid-October, 20__, 10, and have been involved in the safety management of coking project closure and flue gas purification project civil engineering for half a year. Over the past six months, under the correct leadership of the leaders of the project department, all construction management personnel have always kept in mind the safety purpose of "safety first, prevention first, comprehensive treatment", strengthened system management, adhered to strict control, implemented various safety measures, United as one, and Qi Xin made concerted efforts to manage * * *, from each according to his ability, devoted himself to safety work with a high sense of responsibility, and achieved staged victory. Now let me sum up my work in the past six months.

I. Overall security situation

Up to now, in the construction process of coking project and flue gas purification project, with the joint efforts of the project department and subcontractors, the management level of safe and civilized construction of subcontractors has been greatly improved by organizing safety inspection, safety month and other safety activities, and the control of safe and civilized construction on the construction site is basically in place, and the safety situation is generally stable. In the next six months, no serious personal injury or above accidents, general or above mechanical equipment damage accidents and scaffold collapse (collapse) accidents occurred in this project.

Second, the development of safety work

The project department strictly implements the management regulations of the company. Before the start of the two projects, a safety leading group and a safety monitoring station with the project manager as the first responsible person shall be established, and a safety production responsibility system with the project manager as the first responsible person shall be formulated. At the same time, strictly implement the company's "one post and two responsibilities" system, so that everyone in each department of the project department can clearly understand their own safety responsibilities and lay a solid foundation for realizing the safety production management objectives.

In the usual work, strictly implement the management regulations of the company and the project department, carry out daily safety inspection on the site according to various systems, manage and supervise the implementation of safety and civilized construction rectification work in various construction areas through the combination of daily safety inspection and weekly regular safety inspection, and timely correct and stop illegal command and illegal operation behavior. Individuals and units who command and operate in serious violation of regulations and do not listen to the safety supervision to stop and dissuade them shall be assessed and punished in accordance with the Provisions on Assessment and Punishment of Safe and Civilized Construction of Project Department. Adhere to the principle of closed-loop handling of hidden dangers, track them in time and improve the rectification of hidden dangers. At the same time, all subcontractors are required to designate special personnel to be responsible for the self-examination, self-correction and rectification of safe and civilized construction, which has achieved certain results in the control of dangerous sources and put an end to all kinds of safety accidents. Effectively curbed the occurrence of illegal acts in construction operations.

In safety management, three-level safety education is an indispensable part and the most important part. At the beginning of the project, educate all the staff of the project department and leave information. In daily work, actively communicate with the management personnel of the subcontracting team, educate the new entrants in time and leave information to ensure the full coverage of the three-level safety education, and never miss anyone.

In addition to the three-level safety education, safety disclosure is also an indispensable part of safety work and a powerful guarantee for achieving safety management objectives. When each subcontractor comes into play, the safety disclosure of the subcontractor's approach shall be made to its management personnel; Supervise the preparation and disclosure of the safety special scheme of the project department and supervise its implementation process, and collect and sort out the safety technical disclosure records.

Three, 20__ year safety work plan

20 years is an important stage of the whole steel structure project of flue gas purification project. Due to the limitation of site conditions, the pressure and situation faced by construction electricity, construction machinery operation, aerial work, hoisting, safety protection, fire safety management and cross operation will be more severe. On the basis of summing up successful experiences and lessons learned, the project department will continue to increase investment in safety measures and strengthen publicity and education on safety production. Strengthen safety supervision and inspection, hidden danger investigation, and strengthen the management of safety protection facilities and construction machinery, so that the safety production work of our project department will reach a higher level within 20__ years.

Excellent Personal Year-end Summary (Selected Part 2) I have been engaged in the management of Technical Quality Department for 20 years, and this position is a new starting point for me. Technical management post is the overall technical quality management of each construction project to ensure the effective operation of the quality system. Including the following work: organizing the implementation of national, regional and departmental regulations, standards and documents on technical quality; Responsible for the technical quality management of the project; Draw lessons from the advanced construction methods or unique construction methods in the same industry to promote and implement in this enterprise, constantly improve the construction methods and improve the management level.

Do a good job in technical training according to the present situation and long-term development plan of enterprises. Therefore, regarding the work of this department, I have done the following work:

Kanban management has been implemented in technical management. Implementing kanban management is an important measure of our company's operation and management. Through the implementation of Kanban management, the distribution level has been widened, which fully embodies the principle of distribution according to work, such as more work and more income, less work and less income, and improves efficiency. In the process of implementation, according to the relevant implementation plan and regulations of Kanban management, the task book will be distributed to the team and operation group according to the general process. The task book defines the construction requirements, the construction procedures for picking and using materials, and the piecework days. The project department will verify the piecework salary according to the completion of the task book of the operation team. During this period, the personnel of the supply department, the technical management department and other relevant offices should cooperate with each other and work together to ensure that all projects are completed on time, with high quality and safety.

I have a solid technical management foundation and a sound system for many years, but I think that in view of the phenomenon of younger technical force, it is especially necessary to strengthen the pertinence and operability of the construction plan and the scientificity and practicability of the construction summary. I have summarized the complete construction features, procedures and methods for every project we have cooperated with. As technical accumulation, system data can be sorted according to the same kind when necessary. It can not only guide future construction, but also provide basic information for bidding. In the disclosure of the preparation scheme, we implemented the method of issuing operation instructions and compiled a set of instructions for the preparation of completion data, which provided convenience for the technicians who just joined the work to sort out the completion data.

As the manager of the technical quality department, I will meet the new challenges with a hundred times enthusiasm in my future work, continue to improve the technical development system, strengthen the technical innovation ability, form the competitive advantage of technical differences with high, large, refined and sophisticated as the core competitiveness, gradually establish a complete and efficient technical development system, and form a technical management system with unified technical management, graded implementation, target assessment, mutual support and resource sharing.

Work summary is a comprehensive and systematic overall inspection and evaluation of the work done in a certain period, as well as a specific overall analysis and research; It is to see what achievements have been made, what shortcomings and deficiencies exist, and what experiences and improvements have been made.

(1) Basic information

1. Summary must have an overview and a description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, working environment and foundation.

2. Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they show, what nature they are, and how they come from, we must make it clear.

3. Lessons learned. Once you do something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand.

4. Future plans. According to the tasks and requirements of future work, draw lessons from previous experience, make clear the direction of efforts, and put forward improvement measures.

(b) Write a summary of the problems that need attention.

1. Make full use of materials before summarizing. It is best to listen to the opinions of all parties in different forms, understand the relevant situation, or put forward the ideas and intentions of summing up and discuss with the cadres and the masses in all aspects. We must avoid giving opinions from leaders and find facts among the masses.

2. Seek truth from facts, do not exaggerate achievements, do not narrow shortcomings, and do not resort to deceit. This is the basis of analysis and learning lessons.

3. Clear organization. The summary is written for people to see. If it is not clear, people will not understand it, and even if they do, they don't know why, so the purpose of summary will not be achieved.

4. Be tailored and appropriate. Materials are essential and phenomenal; There are important things and minor things, so keep the essence in writing. The problems in the summary should be divided into primary and secondary, detailed, detailed and abbreviated.

Year-end summary of outstanding individuals (excerpt 3) With the concern and strong support of hotel leaders and the hard work and unremitting efforts of all employees in the department, the work of _ _ Engineering Department overcame the difficulties of personnel reduction and workload increase, vigorously carried out maintenance and technical transformation to tap the potential, actively solved various problems existing in equipment and facilities, worked diligently and tirelessly, and successfully completed various tasks assigned by hotel leaders.

First, carry out preventive maintenance to improve equipment efficiency.

(1) At the beginning of April, the central air conditioner1main engine carried out annual maintenance, and the scientific cleaning method combining mechanical descaling with chemical descaling was adopted to remove the scale on the evaporator and condenser, so as to reduce the high pressure of the main engine to the normal working range. Seasonal maintenance of cooling water pump and freezing water pump, replacement of bearings and waterproof seals, and rust prevention treatment are carried out to restore the working efficiency of equipment to normal operation level. The central air conditioning system is reformed to tap the potential, increase the water distribution of cooling towers, and scientifically adjust the flow rate, flow rate, lift and import and export temperature of chilled water. Reduce the operation of three cooling pumps and freezing pumps with a total of 37.5kw, so that the equipment is always in the most economical operation state, reducing the wear and tear of the equipment and saving the electricity bill.

(2) The rooms with poor air conditioning and refrigeration effect and high noise of fan coil units shall be maintained at the first level. Remove the fan coil, remove dust and scale, refuel the motor, correct the eccentricity of the fan blades, and replace the bearings and capacitors. The fan coil unit adopts anti-vibration technology to reduce air conditioning noise and improve refrigeration effect, and the air conditioning cabinet in the lobby is chemically cleaned and adjusted. In the whole year, * * * completed the maintenance task of 20 fan coils, and the maintenance cost of each fan coil was only in 30 yuan.

(3) In the room for primary maintenance, other equipment and facilities in the room shall be maintained simultaneously. Check aluminum alloy windows, handles, curtain rails and pulleys; Check the bed control panel, lights, furniture and toilet water tank. Remove the toilet exhaust fan for dust removal, cleaning and oiling. Remove the hair and other sundries at the S-bend of the toilet drain pipe to keep the drainage unblocked.

Summary: Through preventive maintenance and technical transformation of tapping potential, not only the use efficiency of equipment is improved, but also the energy consumption is reduced. During the operation of central air conditioning in the summer of May 5- 10/October, the electricity consumption decreased by 12% compared with that in _ _ _ _ _ _ _ _ _ _ _ _.

Second, adopt new building materials to solve the remaining problems.

(1) The wallpaper of the corridor on the first floor of the guest room turned black due to water seepage from the wall, which affected the hotel image. We put forward a solution to the decoration company, using wood plywood brush 99 1 waterproof material as the backing waterproof combination, and the panel is stainless steel skirt, which is beautiful and elegant, and eliminates the phenomenon of water seepage and blackening on the wall. At the same time, in order to meet the requirements of fire code, new led emergency exit lights are installed in fire doors and corridors.

(2) Every time it rains, the floor-to-ceiling window on the balcony outside the seventh floor guest room leaks, which affects the room rental. We put forward a solution to the decoration company, using stainless steel and solar panels as sunshade and increasing the diameter and number of drainage pipes, which not only solved the problem of water seepage in floor-to-ceiling windows, but also avoided direct sunlight in the room, killing two birds with one stone.

(3) The roof of the foot bath is leaking, which has not been solved for a long time, affecting the normal business. We put forward a solution to the decoration company, using 9 1 1 waterproofing membrane as the waterproof layer of three oils and two fabrics, adding a layer of concrete, and laying steel bricks to prevent water leakage after 48 hours of closed water test.

(4) In addition to actively solving the remaining problems, the deficiencies in the dormitory were rectified, and cable TV lines were installed in 36 rooms, which enriched the amateur cultural life of employees. Changing the power switches of all rooms in dormitories and quadrangles into leakage protection circuit breakers has technically ensured the personal and property safety of employees and tenants. The abandoned warehouses, oil depots and toilets were changed to 1 1 rental houses, and a sunshade was installed for quadrangle rental houses to repair doors, windows and roofs, which solved the practical difficulties of renters, improved the occupancy rate and increased the income of hotels.

Summary: Based on the understanding of new building materials in the market, combined with new technologies and new processes, the construction was carried out in strict accordance with industry norms and process requirements, which ensured the quality of the renovation project and completely solved the historical problems that have long plagued the normal operation of the hotel.

Third, strengthen energy management to prevent leakage.

(1) In the electricity metering of hotels, there is often a big deficit between the master meter and the sub-meters of various departments, especially in the peak period of air conditioning use in summer, with the highest difference exceeding 10000 degrees. We looked up the electricity consumption records in recent three years, analyzed and compared them, measured the time-sharing current of each department on the spot, calculated the apparent power, and made a power balance test, and found that the electricity consumption measurement of Shuxin restaurant was abnormal. In order to ensure that the interests of the hotel are not infringed, and to ensure the fairness and accuracy of electricity consumption measurement, we have rectified the circuits of all contracting departments, so that each contracting department has a separate power supply to the general distribution cabinet of the engineering department for measurement, and selected advanced electronic watt-hour meters, which reduces the unnecessary losses caused by line losses to the hotel and puts an end to acts that harm public and private interests, such as stealing electricity.

(2) Although the maintenance of the hotel and the tasks assigned by the leaders have been successfully completed in the work of _ _ years, some achievements have been made, but many problems and unsatisfactory places have also been exposed.

The specific performance is as follows:

(1) Employees have weak hotel awareness, lack of team spirit, low work enthusiasm and little communication with other departments;

(2) Uneven technical level, poor individual skills of employees, lack of independent working ability and strong job dependence;

(3) Lack of work initiative, low work efficiency, lack of sense of ownership and weak sense of saving.

Summary: Hotel engineering management is an art. Besides technical understanding and mastery of various equipment and facilities and various types of work, it is also necessary to have the ability to communicate and coordinate with superiors and subordinates, carry forward team spirit, strengthen the education of love and dedication, and strive to improve the management level.

The competition of modern hotels has developed from hardware, sales and service at the front desk to strengthening engineering, procurement and maintenance and energy consumption management at the back desk. The engineering department belongs to the logistics department in the hotel, and it is a department that spends money in people's eyes. We will try our best to learn from the engineering management experience of advanced hotels, improve the preventive maintenance system, make the equipment always in an efficient working state, completely reduce energy consumption, slow down the growth rate of maintenance costs, prolong the service life of the equipment, and thus save money. Every penny saved by the engineering department will become the hotel's net profit. It is our goal to build the engineering department into a new profitable department of the hotel and create higher economic benefits for the hotel!

Year-end summary of outstanding individuals (selected four) _ _ year's work came to an end in a blink of an eye. According to the actual situation of my work, I analyzed and evaluated my work, summed up the experience and lessons, and put forward the improvement methods, so as to learn from the lessons in the future work, make full use of each other's strengths, and provide a basis for continuously improving my work methods and improving my work efficiency in the future.

I. Job responsibilities

This year, under the leadership and care of Justin Company, my colleagues did their best, and my personal project performance was quite smooth. First of all, with the proper cooperation of colleagues, the business arranged by the leaders has been completed to the letter. Especially when I am busy with a new project, my colleagues can finish the project in time, such as handling the bid-winning notice and binding the bidding documents. Grass-roots managers are not only commanders and combatants, but also the embodiment of leaders' will and opinions, and also the feedback of grass-roots problems. Therefore, it is more necessary to establish a good self-image, become an example for colleagues in work, and become a trustworthy partner for colleagues emotionally. Most of the staff in the bidding department can perform their duties and fulfill their responsibilities for the bidding project. However, due to my negligence in the management of the bidding department when I was doing the project, I thought that I had not fully fulfilled my post responsibilities. At present, the turnover of personnel in the bidding industry is large, and the overall ability level of personnel is uneven. Every colleague should carry out the whole bidding procedure alone. I will try my best to make every colleague in the leading position in the project, so as to increase my own experience, so that every colleague can handle all kinds of problems independently and improve the overall technical level of the whole bidding department.

Second, the attendance situation

I seldom ask for leave this year, because the bidding agency project cycle is short and time is tight, and I can work overtime according to the situation during the project implementation to avoid the delay of the bidding project.

Third, the main work this year

This year is a busy and fulfilling year. In terms of company qualification, the second-level extension of bidding agent qualification was completed, and in terms of project performance, the * * * 13 bid section of land consolidation project in _ _ _ _ area was completed; _ _ 2# and 3# production workshops of Shengde Plastic Pipe Co., Ltd.; 2 16 Nuclear Industry Brigade 1, 2, 7, 8, 26, 27# Residential Building Energy Saving Renovation; City Wall Renovation Office * * * 3 Bid Section of existing building heating system and energy-saving transformation of temperature control and metering in _ _ _; The first bid for energy-saving renovation of uninhabited residential areas in Urumqi waters; _ _ Yibo Real Estate Development Co., Ltd. Tianhui Garden Community Phase II Ground Business Building Project-1 Building Project; Reconstruction project of _ _ heat metering in the west residential area of Chuanyuan Thermal Power Co., Ltd.; _ _ Social Decentralized Coal-fired Boiler Natural Gas Reconstruction Project _ _ Equipment Procurement of Esquel Textile Co., Ltd.-Gas Steam Boiler; _ _ Catering management and property service project of Ganquanbao Economic and Technological Development Zone Management Committee; _ _ Academy of Agricultural Sciences residential building energy-saving renovation * * * contains two blocks (the bid-winning notice has not been handled); At present, the project is the student apartment building of _ _ Transportation Vocational and Technical College.

Fourth, the existing problems

1, lack of strong management at work.

2. Some work has not been completed as expected. (For example, organizing each member of the bidding department to study business, and the handover of work responsibilities is not clear)

3. Work efficiency and methods need to be improved. (For example, try to reasonably coordinate the staff outside the office and reduce unnecessary costs outside the office)

4. Insufficient business development.

An improved method of verb (abbreviation of verb)

1, strengthen business study, improve business quality and work quality.

2. Work creatively and think more about ways to improve working methods. Improve work efficiency.

3. Actively accumulate contacts.

My humble opinions on the development of our company in the next _ _ years;

I. Staffing stability

The most fundamental and fundamental thing for an enterprise to survive and develop is to have a stable and powerful workforce. Main factors affecting the labor force:

1, the difference in treatment in the same industry leads to the imbalance of employees' minds.

2. Employee holiday benefits. Long-term overtime makes employees physically and mentally exhausted, and they can work flexibly without being busy and affecting the progress of the project.

3. Work environment, and strive to achieve harmony and humanized management among colleagues in the company.

Second, expand personnel.

Our company's bidding agency projects in _ _ will be the largest in history, and the existing bidding department team obviously cannot undertake them. The reason is not only the number of personnel, but also the ability of personnel to undertake bidding projects independently.

Three. Every employee in the bidding department who implements the employee responsibility system should have a positive attitude of constantly expanding their bidding knowledge, and can't rely on or shirk. The word "no" should not come from employees. The tasks assigned by the leaders should be completed as far as possible and set an example. Poor communication The bidding department and the cost department should communicate in time, coordinate the time of bidding and compiling the price control list, and unify their opinions at the beginning of the same project to avoid rework.

Fourth, the performance system

Company employees accumulate contacts while doing projects, try their best to carry out business, and formulate commission system for independent business.

Verb (abbreviation of verb) company qualification application and extension

After the company grows stronger, it is necessary to arrange for the Commissioner to apply for and renew the company qualification. Once the arrangement is made, the Commissioner should not change it without authorization, because after a long time, he will be familiar with the company's personnel profile and performance. Including the production of performance reports and bidding documents for bidding agency projects, because performance is the key to qualification application and extension, a data binding and transfer system has been formulated, and members of the bidding department will bind the data and submit them to the Commissioner for verification.

Year-end summary of outstanding individuals (excerpt 5) In the past year, we have done the following work in line with the principle of "consolidating our advantages and developing steadily":

1, give consideration to the new building, the main building, and play a game of chess in the whole hospital, especially the new building, pay close attention to the operation norms and achieve a "zero" breakthrough in infusion response; Through the inspection system, drug quality loopholes 12 cases and disposable goods quality loopholes 29 cases were blocked throughout the year.

2. Cooperate with the joint-stock management mode, pay attention to nursing quality and excellent service, use nurses rationally, and ensure the basic nursing rate of patients; Emphasize the environmental management of the ward, completely put an end to the problem that the environment of acupuncture department is dirty, chaotic and poor, and the urine pad is drying everywhere.

3. Strengthen the training of young head nurses in Xinsha from the aspects of business skills and management theory, so that they can mature as soon as possible and become the backbone of management. After passing the examination this year, _ _ deputy head nurse became a full member, and _ _ was promoted to be the deputy head nurse of the ward.

4. Strengthen external publicity. This year, he presided over and planned a large-scale celebration of "5. 12 Nurses' Day", which was well received by city leaders and nursing experts. Actively explore the publicity space of Xingyuan Daily, Daily News, Tianjin Daily and Tianjin Radio and Television Station, and show the hard work and dedication of nurses through health education, story reporting and works exhibition.

5. Pay attention to the continuing education of on-the-job employees and hold college-level lectures with a reputation of over 9 _ _%; Offering training courses on basic knowledge of traditional Chinese medicine for newly assigned employees and newly transferred employees; Completed the annual theoretical and operational assessment of nursing staff, and the qualified rate reached 97. Pay attention to the quality education of nurses, carry out the education of "respecting life and caring for patients", advocate a number of donation activities, and offer love to patients in hematology and cardiac surgery.

6, to meet the annual quality control inspection organized by the Municipal Health Bureau, our hospital's nursing performance reached the standard, with a total score of 96.7, ranking first in the city.

7. Personal self-construction: this year won the title of "Tianjin Excellent Nursing Worker"; Through studying in the United States, I brought back some advanced management experience and actively summarized clinical experience. This year, I finished 3 national papers, 2 conference papers and 1 summary.

The smooth development of nursing work and the improvement of nursing level are the results of the correct decision of leaders headed by Dean Shi and the joint efforts of grassroots nursing staff at all levels. Next year, the nursing department will set up its own academic journal, improve the academic level of nursing, give full play to the advantages of traditional Chinese medicine and integrated traditional Chinese and western medicine, and strive to make the nursing quality of our hospital internationally certified.

Outstanding Personal Year-end Summary (Selected Part VI) My name is _ _, and I am currently the audit section chief of _ _ Bureau. The main function of the Audit Section is to be responsible for the internal audit of the _ _ system, conduct special and follow-up audits of the economic activities of subordinate units, be responsible for the economic responsibility audit of leading cadres of subordinate units, and guide grass-roots units to carry out internal audit work. Now I will report my performance this year as follows:

First, the implementation of internal audit, play the role of internal audit.

Since the beginning of this year, our department has carried out economic responsibility audits on five hospitals handed over during the term of the president; Audit the high hospitality expenses of three hospitals; Review the large car expenses of two hospitals; Conduct a special audit on the use of funds for infrastructure projects in two hospitals; An audit investigation was conducted on the economic-related problems reflected by the letters and visits of employees in 8 hospitals.

In the audit work, I require myself to be honest and self-disciplined, behave in a standardized way, be rigorous and meticulous, and have fair results; Make the opinions and suggestions put forward in the audit report targeted and the performance evaluation realistic; Be clear about economic responsibilities, be responsible to the state and units, and be responsible to the parties. Truly and comprehensively reflect the performance of the president's economic responsibilities.

The second is to establish a service concept, move forward the post-event supervision and prevent risks in advance.

In the audit work, I checked and objectively evaluated the internal control system and risk management of the audited unit with an independent and objective attitude, and put forward suggestions and countermeasures to further improve the internal control system, so as to help the unit correct mistakes and prevent fraud, strengthen control and improve management level.

In order to better help grass-roots units to establish internal control systems and design risk management processes, this year our department edited and published "Compilation of Basic Framework Rules and Regulations of Punishment and Prevention System" and "Compilation of Rules and Regulations System". Supervise all medical units to establish and improve the internal control system, and bind and file it. By improving system construction, plugging management loopholes, and organically combining management audit with risk audit, risks can be effectively controlled from the source, performance can be improved, and the management level of the unit can be promoted.

Third, do other things assigned by the leadership.

This year, we will assist the Commission for Discipline Inspection of the Bureau to carry out the rectification of morals, supervise and inspect the actual work progress and written materials of all units, and be responsible for the collection, sorting, binding and filing of materials at all stages of the rectification of morals throughout the system.

Although I have successfully completed various tasks, there is still a gap compared with the requirements of bureau leaders and comrades. In my future work, I will strengthen political study, further improve my self-cultivation, respect leaders, unite with comrades, be honest and do things decently.

Outstanding Personal Year-end Summary (Selected Part 7) I will summarize the training and work in the past period:

After two months' internship in Gulou Sub-branch, with the help and guidance of my predecessors, through continuous practice and study, I have now started to handle business at the counter. Gulou Sub-branch is located in the community center, with busy business and large daily passenger flow. On how to do a good job as a savings teller, I summarized the following points:

First, be cautious, guard against arrogance and rashness. When dealing with money, we must maintain a high degree of concentration, otherwise a distraction will cause unnecessary losses. Even if you don't make mistakes for a long time, you can't be careless. You should keep a normal heart and take every business seriously. Don't relax because of simple procedures, and don't be careless because you feel good about yourself.

Second, relax and be kind to every customer. For the inconvenience of various activities of elderly customers, we should wait patiently and smile to dispel the tension of the elderly. For very arrogant customers, we should also use a smile to calm their irritability. I found that smile is the magic weapon of service work, and a smile is often worth 10 sentence.

Keep learning and master all kinds of business knowledge. Customers will ask all kinds of questions. As a counter staff, it represents the image of China Merchants Bank and is the window of China Merchants Bank. If customers can't get the answer here, they will naturally think that the bank has improperly employed people and left a bad impression on China Merchants Bank. Moreover, the counter is the most concentrated place to receive customers. If you are skilled in business and have comprehensive knowledge, you can publicize the new policies or new products of China Merchants Bank to customers in time and seize every potential resource. Fourth, consult modestly and take notes frequently. If you have any questions you don't understand, you should ask the seniors in the institute for advice. Every time you solve a problem, you should take a notebook and write it down so that you can solve it smoothly next time. A good memory is not as good as a bad one. Read more, remember more and listen more, and personal business ability will be improved in a subtle way.