The skill of reading is to learn to read words and colors, understand customer psychology, and distinguish customers with different ages, social status, personality and shopping attitude.
Listening skills, that is, to close the relationship with customers, we must pay attention to listening. Supermarket waiters who are good at listening are often more likely to gain the trust of customers.
The skill of laughing is the most lethal weapon to the intended customers. A waiter in a gold medal supermarket should always have a trusting and warm smile on his face.
Speaking skills, that is, how to guide customers, a gold medal supermarket waiter should understand that customers care more about what you say when shopping, and your speaking skills are often the key to whether customers buy or not. When you speak, you must always use service language and say it in a way that customers like.
Touching skills, that is, body language, gold medal supermarket waiters should always understand that they represent the image of the supermarket. Although it is difficult to maintain graceful posture at work, they must refrain from some habitual lazy postures, because various body languages convey different meanings to customers.
In addition, gold medal supermarket waiters should also master the skills of handling customer complaints, so as to be good at calming customer dissatisfaction. Be good at self-adjustment and release the pressure brought by customer service.
Hehe, I hope I can help you.