The purpose of communication is to convey information. If the information is not transmitted to everyone and employees in the unit, or employees do not correctly understand the manager's intention, communication will be hindered. So, how do leaders communicate effectively with their subordinates?
1, "greatness" comes from treating little people. Leaders and subordinates are equal in personality, and different positions are unequal in personality. One sentence is right: "greatness comes from treating little people." Respect your subordinates, in fact, you get more and more prestige. Every time the bank president enters the gate of the unit, he always asks questions from the doorman and the temporary workers in the mail room, and he is very easygoing, which makes these temporary workers feel very cordial. Compared with regular workers, temporary workers have a sense of inferiority and are often looked down upon. However, the practice of bank leaders has greatly touched them. More importantly, these so-called small things have greatly enhanced the prestige of the president and become a topic of praise.
Things are often so mysterious. The more you put on airs in front of your subordinates and make them obey your big leadership, the more you will be looked down upon by your subordinates and think you are a "successful villain"; The more you treat "little people" well and respect them, the more great you will appear in their hearts.
2, more incentives and less reprimand. Everyone has his own eager "evaluation" in his heart, hoping that others can understand and praise him. As a leader, we should give encouragement and comfort in time, and recognize and praise certain abilities of our subordinates. When subordinates can't accept a task happily, the leader will say, "Of course, I know you are busy and can't leave, but only you can solve this matter." I'm not sure about the rest. After thinking about it, I think you are the best candidate. " In this way, the other party can't refuse and skillfully turn the other party's "no" into "yes". This persuasion skill mainly lies in giving appropriate praise to the inherent advantages of the other party, so that the other party can obtain psychological satisfaction and accept the work task with a more pleasant mood. Pay special attention to the shortcomings or mistakes in subordinates' work, don't scold them directly, analyze the root causes of the mistakes with your subordinates, find out the improvement methods and measures, and encourage them to do well. You should know that reprimanding will make subordinates rebellious, it is difficult to calm down and bring hidden dangers to future work. For example, if you are a leader, you lead several subordinates to play bowling. During the game, the ball thrown by the subordinates knocked out seven. As a leader, there may be two expressions. One: "awesome, it's not easy to knock down seven at once!" " This language is inspiring and the other person sounds comfortable. The response is "I will definitely play better next time!" ".Second:" Too bad, how come there are three left! What's the matter with you? "In order to reduce the pressure of the leader on himself, the other party will have defensive thinking and ideas, and its reaction is:" I have knocked down seven others, and you are not as good as me! "Two different practices, different languages, the former plays an incentive role, and the latter produces rebellious psychology and produces different behavioral results.
Positive encouragement and negative reprimand will have two different results for subordinates, and more importantly, psychological influence, which is the most fundamental.
3. Put down the shelf and consider the problem from the perspective of subordinates. As the saying goes, put yourself in others' shoes and feel the same way. As a leader, when dealing with many problems, we should put ourselves in others' shoes. For example, persuading subordinates is not because they don't make it clear, but because the leaders don't think about each other. The key is whether what you say is what the other person needs. If you change your position, the leader will put down his airs and stand in the position of the persuaded, and at the same time put the persuaded in the position of the leader, express his difficulties and grasp the concerns of the persuaded, so that communication will be easy to succeed. If you solve problems for subordinates from the perspective of subordinates, subordinates can solve problems for leaders and help you improve your performance.
4. Leaders should be true friends of subordinates. Speak out, move with emotion, and understand with reason. The persuasion of leaders can be said to be emotional conquest to a great extent. Only by being good at using emotional skills and moving people with emotion can we move people's hearts. Emotion is a bridge of communication. If you want to convince others, you must build this bridge, reach their psychological fortress and conquer others. When the leader talks with the other party, he should let the other party feel that the leader has no personal purpose or bad intention, but sincerely helps himself and considers the immediate interests of his subordinates. In this way, the hearts of both parties will be much closer, resulting in the effect of "one of their own" and "buddy".
Emotion is the link of communication. Leaders can make good use of it, make friends with subordinates, and make themselves the true self of subordinates, which is the main force to achieve group goals.
5, language humor, relaxed humor. It is very important for leaders to talk with their subordinates in a humorous and relaxed way and create a harmonious conversation atmosphere and environment. When talking with subordinates, superiors can appropriately decorate some witticisms, jokes and allegorical sayings, so as to achieve good results. As long as it is used properly, it can make abstract truth clear and humorous, and it will produce an attraction and make subordinates willing to communicate with leaders.
The language art of leadership, for subordinates, is not only a kind of enjoyment, but also an incentive, which can narrow the distance between superiors and subordinates.