A complete EAP includes: stress assessment, organizational change, publicity, education and training, stress consultation and so on. Specifically, it can be divided into three parts:
The first is to deal with the external pressure source itself, that is, to reduce or eliminate inappropriate management and environmental factors;
The second is to deal with the reaction caused by stress, that is, to alleviate and guide the symptoms of emotion, behavior and physiology;
The third is to change the individual's own weaknesses, that is, to change unreasonable beliefs, behavior patterns and lifestyles.
Nowadays, EAP has developed into a comprehensive service, including stress management, occupational mental health, psychological crisis of layoffs, catastrophic events, career development, healthy lifestyle, legal disputes, financial problems, eating habits, weight loss, etc., to help employees solve personal problems in an all-round way. The core purpose of solving these problems is to free employees from complex personal problems, reduce stress and maintain mental health.
According to the length of implementation-divided into long-term EAP and short-term EAP:EAP, as a systematic project, should be implemented for a long time, lasting for several months, years or even without termination time. However, sometimes enterprises only implement employee assistance under certain circumstances, such as pressure and emotional problems caused by business restructuring, role change and corporate culture conflict in the process of mergers and acquisitions; The communication pressure, psychological panic and stress state of the laid-off employees in the process of layoffs; Another example is catastrophic events such as air crashes. The misfortune of some employees will lead to the spread of sadness and fear in the enterprise ... this relatively short-term employee help can help the enterprise successfully through some special stages. According to service providers, EAP plans are divided into internal EAP and external EAP:
Internal EAP is established within the enterprise, and there are specialized institutions or personnel to provide services for employees. Large and mature enterprises will establish internal EAP, which will be implemented by internal institutions and personnel, and will be closer to and understand the situation of enterprises and employees, so as to find and solve problems more timely and effectively.
External EAP is operated by external professional EAP service organizations. Enterprises need to sign contracts with service organizations, and arrange 1-2 EAP Commissioner to be responsible for liaison and cooperation.
Generally speaking, internal EAP is more cost-effective than external EAP, but employees may have less trust in EAP than external EAP because of psychological sensitivity and confidentiality requirements. Professional EAP service organizations often have extensive service networks, which can provide services nationwide or even globally, which is beyond the reach of internal EAP. Therefore, in practice, internal and external EAP are often used in combination.
In addition, it is difficult for enterprises to establish internal EAP immediately without the guidance and help of implementation experience and professional institutions, so most enterprises implement external EAP first, and then establish internal and long-term EAP. ?
Application:
1. Service industry or enterprise customer service department
2. Aviation, ocean shipping and other industries
3. Industries with special requirements for safety
Do you need to write a paper or give a report? I suggest you go to the library to learn about the relevant book system. The information provided above is only a preliminary understanding of you.