The Influence of Secretary's Cultural Literacy on Work Quality
The secretary is the bridge and link between the superior and the subordinate, and the secretarial work has the characteristics of politics, policy, comprehensiveness, assistance and service. As a secretary, you must have certain political theory accomplishment, ideological style accomplishment, reasonable knowledge structure, ability structure and good professional ethics. We should study hard, study our business assiduously, and strive to improve the level and intensity of secretarial work. As a staff assistant around the leader, the secretary should have excellent skills and good moral thoughts, so that the boss can accurately understand the problem, take timely measures, improve the quality of work, and continuously improve and further develop the efficiency of the enterprise.
Secretary's cultural accomplishment, work quality, influence
introduce
The secretary is the staff and assistant of the leading comrades, the link between the leading comrades and the organs and the masses, and the bridge and link between the superior and the subordinate. The nature, task and characteristics of secretarial work determine the importance of secretarial work, which has a great influence on leaders and organs. To do a good job as a secretary, a secretary must have basic political theory literacy, ideological style literacy, reasonable knowledge structure, high ability level and good professional ethics. To be an excellent secretary, you need to have basic political theory literacy, ideological and moral literacy and cultural skills literacy. Cultural literacy is the most basic ability requirement of a secretary and plays a decisive role in the quality of work.
First, the secretary's functional characteristics
Secretarial work is different from other jobs in nature, scope, functions and job requirements. Specifically, secretarial work is political, policy-oriented, comprehensive, auxiliary, service-oriented and passive.
(1) politics
Adhering to Marxism-Leninism, Mao Zedong Thought and Deng Xiaoping Theory, and establishing a correct world outlook, values and outlook on life are the basic requirements for secretaries. However, for office secretaries, they are responsible for conveying the party's line, principles and policies, the spirit of instructions from superiors and the important tasks of their own work decision-making, which determines that secretarial work has to have a strong political color, especially in the party and government departments.
(2) Policy orientation
Secretarial work is the staff and assistant of the leader, and the basic duty of the leader is to formulate or master policies. An important criterion to measure the quality of secretarial work is whether it implements the spirit of the policy. From document drafting, investigation and study, mass letters and visits, to information release and information release, the contents and requirements of the policy are permeated. Therefore, policy is an important feature of secretarial work and the most basic requirement of secretarial work.
(3) comprehensiveness
The work of any unit or department is a multi-level unified crisscross network system engineering. In this system, the office is the hub of communication, connecting the left and right. As far as the scope of its duties is concerned, it is both extensive and complex. It is not only responsible for keeping seals and property, delivering newspapers and letters, answering telephones, cleaning, and receiving foreign guests, but also responsible for official document drafting, official document printing, leadership services, meeting minutes, and office management. It is not only responsible for the collection, sorting, processing and feedback of all aspects of information, but also responsible for the compilation of work briefing, briefing, work memorabilia and other materials, as well as office data statistics, financial management, grassroots research and other work, which can be said to be a combination of writing, management, scheduling and coordination. Therefore, the secretary's work is comprehensive.
ancillary equipment
Secretary's work is to assist the leadership work, and all its work contents can only play an auxiliary role in the leadership work, and it is impossible to be independent. The secretariat office provides consulting information and acts as a staff officer and assistant, so it is auxiliary. Among the attributes of secretarial work, assistance is the fundamental attribute of secretarial work. It is a linear command system led by the comprehensive administrative department and the General Staff.
(5) service.
As far as its nature is concerned, secretarial work is to serve the leadership of the organization, the higher authorities, the same authorities, the lower authorities and the masses. To participate in the investigation and study of major events, convey and implement the party's policies and check the implementation, and do a good job in the investigation and handling of leadership instructions. The preparation of secretarial documents, comprehensive analysis, investigation and research, document processing, letters and visits, meeting organization, file management and confidential information all serve these three aspects. In addition, this kind of service is also manifested in life service.
Second, the secretary's cultural literacy on the quality of work
Among the three basic elements of secretarial staff: first, content-what to do; The second is the time limit-when will it end; Iii. Requirements-Quality of work and matters needing attention. It can be seen from two or three points that a secretary should ensure quality and efficiency when doing things. The quality of work is closely related to the secretary's cultural quality, which also directly affects the quality of work.
Doing things well as much as possible requires social science knowledge and talent spirit. What talents are needed for secretarial work? How will these talents affect the quality of work? There are the following points.
(A) the impact of smart ability on the quality of work
The basic function of a secretary is to handle affairs, and the ability to handle affairs is an important ability of a secretary's work. The ability to handle affairs involves the completion of tasks and the ability to improvise. To have a certain ability to handle affairs, we must build on the basis of cultural literacy such as wide knowledge, clear mind, quick thinking, hard work and rich experience. These abilities have a certain impact on the quality of work. ?
The ability to handle affairs is mainly reflected in:
(1) Comprehension ability: refers to listening fast, hearing clearly and remembering firmly. To this end, we should have concentrated attention, sensitive response, profound understanding, solid memory, witty combination and exquisite taste.
(2) Organizational control ability: good at handling complex agency affairs in an orderly manner.
(3) Oral expression ability: This is a special requirement of secretarial profession. Being able to speak is a science and the basis of success or failure. What's talking? At least: ① articulate, ② express accurately, ③ have certain speaking art. The first two are the most basic, and the third is a further requirement, including appeal, persuasion, manners, politeness and so on. Anthropological linguistics believes that human spoken language consists of two parts: sound elements and functional vocalization. Sound elements include tone, volume, sound speed and sound quality, and functional sound production includes expressions such as crying, laughing, humming and sighing. We should also learn body language and improve our oral expression ability.
For example, Cao Wei, Assistant Cultural Counselor of the Cultural and Education Section of the British Embassy in China, said that she has been working as a foreign secretary. Her feeling is that being a senior secretary requires good English, including listening, speaking, reading and writing. For boss communication, we should grasp the key points, understand their requirements, and have a solid memory and expression skills. If you don't master it, the quality of work will be discounted and the progress of the company will be affected. Cao Wei said: Sometimes, I need to attend meetings with my boss. The two-hour meeting, other participants are tired, you can stay a little longer. If you are not interested in a topic and you are not in charge, then you don't have to listen attentively. But I can't. Anyway, I have to write it down and analyze it when I go back, because you have to file that record and send it to all your colleagues, but some information can't be released casually, which tests your understanding and comprehension ability. If we don't pay attention to these aspects, it will seriously affect the arrangement of enterprises and the quality of work will not pass.
(2) awareness of legal knowledge.
As a secretary in a modern enterprise, one should not only have basic professional ethics, social etiquette, daily office affairs handling skills, master a foreign language, various official document writing and file management skills, but also understand the company law, contract law and other relevant laws and regulations, be familiar with economic management and corporate culture. Obviously, legal knowledge is very important. Legal knowledge is the hub of an enterprise and the essential basic knowledge of an enterprise secretary. They must know, understand, abide by and protect the law in order to become a veritable enterprise? Employee assistant? . Specifically, legal knowledge includes constitution, civil law and criminal law. The legal functions of the secretary of an enterprise include: being familiar with and understanding the laws and regulations related to the enterprise, and ensuring that the production and business activities of the enterprise are within the scope permitted by law; Familiar with and understand whether the enterprise has made full use of the existing laws and policies, so as to help leaders broaden production fields and business channels and invigorate business activities within the scope permitted by law; Pay close attention to whether the rights and interests of this enterprise are illegally infringed, and protect the enterprise with legal weapons. So as to improve the quality of work and effectively complete various tasks.
Third, some thoughts on improving the secretary's cultural literacy
Secretarial work is very important, and its nature and characteristics determine that secretarial workers must have high self-cultivation and ability. To improve the level and ability of secretarial work, we should pay attention to the following aspects:
(a) to strengthen learning, and constantly improve the ideological and theoretical level and comprehensive analysis ability.
We should conscientiously study the principles and policies of the party and the state and understand major events at home and abroad. Special attention should be paid to learning and mastering the principles and policies closely related to the business of this department and understanding the professional knowledge. At the same time, you have to read a wide range of books and materials, which is an important condition for being a secretary.
(2) Pay attention to collecting information and be familiar with the situation.
It is necessary to understand the central work of leading comrades in each period, actively collect documents and various situations related to the central work, and understand what the departments in charge of the leadership are doing and how they are progressing; Understand the implementation of leadership knowledge, which has been implemented, which has not been implemented, and what are the reasons for not implementing it. , to provide useful reference and advice for leadership decision-making.
(three) to master the work rules and regulations, and constantly improve the ability to do things.
There are many things in daily work, so we must prioritize, arrange orderly, and be busy without chaos. At work, we should always sum up experience, pay attention to cultivating and improving our comprehensive generalization ability and independent problem-solving ability, pay attention to working methods and improve work efficiency. Only in this way can we make continuous progress.
(D) enhance information awareness
Today is an information age, and enhancing information awareness is an important guarantee for secretaries to improve their work efficiency. There is a lot of information in the documents, requests for instructions, reports and other materials that the secretary contacts every day. In the process of collecting, classifying and processing these materials, the secretary should strictly select all kinds of information and provide the most useful information to the leaders.
(5) Enhance intelligence awareness
Intelligent consciousness mainly includes knowledge accumulation, thinking and memory training, and improvisation. Secretaries play a very important role in communication. If you want to use a language flexibly, you must master language skills, and the improvement of language skills needs to accumulate and enrich your own knowledge. The content of secretarial work is complicated, and reasonable management requires good thinking and logical ability to complete all the work in an orderly manner. In order to facilitate the work, the secretary should also have good memory and be good at taking notes. The intelligence of improvisation refers to the intelligence of quick response, quick thinking, calm handling and wit and flexibility in all situations. After receiving the emergency information, the secretary should make a quick response, understand the nature, degree, main data, place of occurrence and the situation of the reporter in turn, and then determine what problems need to be solved, who should be reported, who should be notified, and how to do it, so that every second counts.
Summary: A secretary is a person who specializes in office procedures, assists leaders in handling government affairs and daily affairs, and provides services for leaders' decision-making and its implementation. The main target of its activities is leaders, its basic function is to assist management, and its basic working method is to deal with information and affairs. Because of the importance of this work, it also puts forward higher cultural quality requirements for employees. Especially in the new period of deepening reform, opening wider to the outside world and promoting socialist modernization, we need a team of secretaries with professional cultural quality, law-abiding knowledge and talent. It can be said that the secretary's cultural quality directly affects the quality of work, which is the key to promote the development of enterprises and ensure the normal operation of all work. Therefore, it is of great practical significance to study the influence of secretary's cultural literacy on work quality.
References:
[1] Wu Ju. Secretary literacy [J]. Heilongjiang Science and Technology Information.2011(15)
[2] Zhang Jiaquan. Some experiences of doing a good job as a secretary [J]. Secretarial Work.2010 (03)
[3] Meng Si. Grasp five key points and do a good job in secretarial work [J]. Office business.2010 (12)
[4] Lu. Some experiences of doing a good job as a secretary [J]. Zizhi Abstract (Management Edition) .2010 (04)
[5] Wang Li. On the Basic Accomplishment of Secretaries [J]. Gansu Science and Technology.2007 (02)
[6] Chen Ying. On the secretary's professional quality [J]. Heilongjiang Science and Technology Information.2007 (05)
[7] Long Sally. The basic literacy of contemporary secretaries [J]. Journal of Hengyang Normal University. 2007 (05)
[8] Song Yong, Luan Meiying. On the basic literacy of contemporary secretaries [J]. Inheritance. 2008 (04)
[9] Gao Shengman. On the Basic Literacy of Secretaries [J]. Journal of Longdong University (Social Science Edition) .2005 (03)
Foreign-related secretary thesis 2 on the service object of construction enterprise secretary
Learn the theory of secretarial science, strengthen the comprehensive quality of secretaries, develop secretarial space, apply secretarial science to practical work and improve service ability. From being familiar with Chinese, politics and writing, to further understanding of economy, law, psychology, national policies and market dynamics. Apply what you have learned to meet the requirements of modern enterprise development by supplementing the knowledge of administration, enterprise management, market management, human resources and leadership, especially public relations. Establishing a good image of the unit is the impression and evaluation of an enterprise unit by the public at home and abroad. With the development of the western region, China is in line with the world market.
Paper Keywords: improve the quality of secretaries; Reflect the service ability; Quickly transmit information
The theoretical knowledge of secretarial science is interdisciplinary, soft, interdisciplinary, comprehensive and comparative. Comprehensive application can improve work efficiency. In the development of secretarial science, we constantly innovate and think about the daily work of construction enterprises. Theory is completely different from practical work, so it is necessary to explore, study and reform the main contents of secretarial science. 1. From focusing on writing and doing things, it has changed to paying equal attention to writing, doing things and making suggestions.
We should provide accurate decision-making information for leaders within our own responsibilities, rather than making decisions ourselves; 2. From sending and receiving information to comprehensive processing information; Handling project personnel approval and leadership approval is not a process; 3. From relying solely on our empiricism to implementing scientific management, integrating theory with practice, a good enterprise management system and scientific management must meet the actual requirements; 4. Change passive service into active service. Active service pays attention to efficiency, serving enterprises, serving employees and serving is the bounden duty of a secretary. The project office of a construction enterprise is the window for the company to directly control and transmit information, so it must keep in touch quickly and accurately at any time. The secretary should have a good sense of responsibility, modesty, innovation and optimism.
Familiar with office automation and other networks. To realize paperless office and save costs is to start from small things, such as multimedia transmission of information, e-mail, electronic meetings and so on. With the development of social informatization, construction enterprises use network monitoring and advanced RFID technology to improve the safety management of tunnel operators. Combining different types of secretaries, we must improve the comprehensive office efficiency, and the performance of multimedia and electronic documents must have advanced and safe technology and equipment. Advocate green office, formulate a reasonable office equipment management system, and scientifically manage the operation, repair and maintenance of equipment. The correct operation method is the basic common sense that must be mastered.
Official document management not only follows strict official document format, but also strictly controls issuing procedures. Control the procedure of documents, keep pace with the times, report emergencies to the responsible department calmly, quickly and correctly, and form written materials according to the situation. Draft and check the first draft according to the intention of the leader or organization, and further have specific opinions for the leader to sign and write the document. The manuscript issued by the leaders forms political responsibility.
Before the official document is officially printed, there is a document issued by the office, and the issuing department will review it. Strictly control the document number. The documents issued by each department must be approved by the leaders themselves, which is the basic information of the leaders' decision. The office of the project department of the construction enterprise should handle the documents well. To improve the service responsibility of enterprise contract management, the issued official document is a window directly facing the society, representing the company's enterprise management foundation and enterprise culture. Finally, the secretary should print and register, send and receive documents in a specific way, and transmit information quickly. The secretary must strictly abide by the "new method". He should not only have a correct attitude, but also keep business secrets and keep his mouth shut. Improve the awareness of ideological education, give full play to the advantages of project party branches and league branches, and do a good job in enterprise secrets and human resources management. With the rapid development of science and technology, talent competition not only has talents, but also has high quality.
Talents, keep the business secrets of Chinese construction enterprises. We must make unremitting efforts. There is no difference in the size of enterprise secrets, and project employees can inadvertently disclose enterprise secrets in their daily work. The secretary has the responsibility to keep the secrets of the enterprise. It is important to supervise and educate the project personnel to improve the confidentiality level of the enterprise. Strengthen the management of personnel in important positions such as contracts, finance, offices and materials. International business spies are on the rise, the competition is becoming increasingly fierce, and there are more and more business spies. Their actions have also caused amazing losses to major companies.
Every office of every project department may leak corporate secrets at any time, as small as a sentence and as big as a piece of paper; When dealing with outsiders, we must have a keen mind to safeguard business secrets. The office plans to train all employees in trade secrets and fix the concept of trade secrets ideologically. For the project department with a lot of employee turnover, the secretary plays his role and supervises the implementation process of the trade secret system. Quickly transmit information, mobilize all employees to abide by business secrets, and comprehensively improve their comprehensive quality. Therefore, in the face of the grim situation of the construction industry, we should strictly grasp and strictly manage the corporate secrets involved.
What is protected by law is technological inventions, new processes, technological decisions and pre-design of new technologies; Business secrets include plans and measures to open up new markets, material procurement plans, material procurement contracts of the Equipment Department, financial status, etc. Production cost, profit, price adjustment scheme, bidding scheme, personnel transfer and foreign negotiation scheme of the project department. The project department must specify the scope of business secrets of the project department accurately and specifically according to the actual situation, and the disclosure of business secrets will bring harm or even disaster.
At the same time, it is also a kind of corruption to combine enterprise secrets with anti-corruption, and protecting technical secrets is as important as protecting commercial secrets. We should improve and strictly implement various security measures. For example, secret technical drawings must not be borrowed beyond the scope, and the information in the field must be strictly controlled.
The data handed over by the customer must be appraised by the leading department and office before it can form written materials for negotiation, at least with the leaders of the project department. Non-management librarians are strictly forbidden to contact any unit information without approval. In the office and reception room, leaks may occur at any time. Whether confidential documents, photocopies, typed wax paper, computers and other memories are cleared, the carbon tape of fax machine and paper tape of printer shall not be discarded at will, and the technical data in the network shall be well protected. The application of firewall and antivirus software is constantly updated, top secret information is not allowed to be transmitted on the network, and the scope of confidential documents is clear. There is a special person in charge of circulation. Once leaked, report the situation to the leaders of the project department in time. Prepare for the leak. Strengthen the confidentiality period of documents and destroy them in time.
Clarify the protection period of various business secrets of the project department. In the process of file management, business secret documents will be filed separately and file institutions will be established. And the reading authority is clear. The scope of reading confidential documents should be kept to a minimum; Top secret documents are only allowed to be consulted in safe places such as secret rooms, and it is not allowed to read confidential documents that should not be read without authorization. When copying confidential documents of the project department, it must be registered in the project department and read by a specific management responsible person within the scope of authority. Absolutely confidential documents shall not be copied; If it is necessary to copy, it shall be approved by the legal representative of the enterprise in person and signed by the project leader. Confidential documents must be retired or destroyed immediately when they are no longer needed, that is, the approval authority and destruction records should be improved. Whether we can do these tasks well; How to deal with dissatisfied work, there is a free space. The performance on the stage is not fixed by saying lines, so we can give full play to our potential ability in the performance process. Whether you can achieve the highest artistic effect by inserting words depends on your own understanding.
Control the scope of document circulation and grasp it with both hands. Do you want to know? And read out the specific range related to it. Read the knowledge from different links, different parts and relevant time, establish three secrets and two unknowns, and divide the secret into three parts for preservation. In the process of implementing the management system, it should be strictly implemented. There is no distinction between leaders and workers in law.
There are many ways for commercial spies and network hackers to obtain commercial secrets by using modern technology, and the prevention of modern enterprises is an important issue that cannot be ignored. Train personnel to improve technical prevention ability. Adopt office automation equipment; Network monitoring refers to the installation of alarms, electronic monitoring systems, physical shielding, high-intelligence firewalls, computer video protectors, disk erasers, encryption security precautions and information security measures in confidential parts or areas. It is forbidden to set birthday and name password to improve safety awareness. The internal email password of the project department is not regularly modified, and internal personnel must receive training in business secret management. The personnel involved in trade secrets should be evaluated whether they have the quality of observing trade secrets, and should be evaluated from the personal psychology, so that a person with unhealthy psychological quality can put an end to the content close to trade secrets.
Refuse to touch employees' personal business secrets. Create a business hidden safe, keep the secretary's business secrets, establish a correct outlook on life, and strengthen their professional ethics. The secretary not only abides by himself, but also supervises all employees in the project department. Each department has a person in charge to supervise the employees of each department and form a good management system.
The office equipment of the project department of a construction enterprise must be qualified for purchasing and registered for distribution, and the responsibility lies with people. Regular maintenance of office equipment, even if the damaged part of the equipment is replaced; Ensure that office equipment does not affect job requirements. Materials and supplies must be strictly managed to ensure that they are qualified, meet the normal application of office equipment, eliminate waste, and the distribution of items must be registered. Plan entertainment items and reception level, and control entertainment expenses.
The secretary is diligent, enthusiastic, earnest and never vague. Whether to overcome personal emotions and emotions in interpersonal communication. How big is our space? Subjectively, it is ourselves, and objectively, it is the environment of the project department. But subjective initiative can be exerted to overcome objective reasons. We have deep feelings for the road. Someone once said: people take the road, so we should take the bumpy road first.
Improve the ability of literary writing, strengthen the construction of political civilization, material civilization and spiritual civilization, study and understand the law, and have a deep understanding of contract law and company law. Establishing a correct outlook on life, facing the development of society, objectively and realistically evaluating oneself, strictly demanding one's living habits, mastering mental health knowledge and overcoming bad psychological factors can release psychological pressures such as depression, inferiority, arrogance, jealousy and psychological frustration. Show your hobbies, overcome bad hobbies and conquer yourself with knowledge. Deep humanistic knowledge and strong humanistic feelings treat work; Maintain a positive and optimistic attitude; As a secretary, you should be concerned about the psychological activities of employees. In this impetuous era, there must be a generation gap between people of different times, but we need to have a kind and sincere heart to touch others, work hard and care for others at work. Isn't our space a beautiful world
Secretaries are mainly service leaders and employees. Serving leaders, departments, construction teams and companies, showing good service ability. Improve the knowledge of public relations etiquette and ensure the logistics function in service. Improve the service quality, make full use of the project party branch, league branch, trade union and project organization collective activities, and carry out the construction of employee entertainment culture. As the saying goes, the soldiers and horses have not moved, and the food and grass go first. First of all, we must ensure the basic living standards of employees and care about the food, clothing, housing and transportation of employees' leaders and difficult families. For employees who are difficult to transmit information to the company quickly, the office secretary of the project department will investigate employees' opinions and suggestions at any time, maintain close contact between leaders and employees, carefully arrange each link, and make a detailed record of the distribution of items by the project department, and handle the phenomenon of missing, leaking, inferior and poor items in time. Correct attitude and serve the leaders and workers. Humanized management allows employees to work with peace of mind.
Otherwise, it will not create value to the maximum extent, and with the development of contradictions, it may also destroy labor tools and intensify contradictions. As a result, the work of the project department can't work normally, and the economic losses of the project department can't be predicted, which makes the enterprises lose money continuously, even our China Railway No.7 Bureau and No.3 Company. Leadership's supervision, inspection and scientific prediction functions? Supervise the implementation? Information feedback, secondary decision-making, forming circular application of information decision-making. The secretary has changed from three services to four services and the principle of limited and unlimited services. Infinity is the affairs of specific work, big and small, and many and miscellaneous. I hope others will treat you as you do. No matter who said it, don't forget how to look at your post and your life. What is lacking in complicated interpersonal communication is sincerity.
From being familiar with Chinese, politics and writing, to further understanding of economy, law, psychology, national policies and market dynamics. Apply what you have learned to meet the requirements of modern enterprise development by supplementing the knowledge of administration, enterprise management, market management, human resources and leadership, especially public relations. Establishing a good image of the unit is the impression and parity of the public at home and abroad on an enterprise unit. With the development of the western region, China is in line with the world market. Enterprises establish their own corporate culture, leave a good image for customers, build brand enterprises among the masses, promote the high-speed operation of enterprises with a huge intangible asset, increase credit insurance for consumers, recruit talents for enterprises, and concentrate on building leading enterprises. Do a good job of free and priceless corporate advertising. * * * Set targets to increase human resources for enterprise development and increase investor confidence. In fact, the responsibility of secretary public relations is to create a good image for the enterprise.
In short, when developing our space, we should work hard, communicate hard and feel our spiritual space. We are not afraid of our small working space, but the spiritual space of life has narrowed. The contradiction between the department and the public should be resolved with heart, so as to strengthen their own ideology and morality, establish a correct outlook on life, work hard and talk about research theory and practice? War? , to overcome their own misconceptions. Systematic management of work affairs, paying attention to procedures in dealing with documents, rationally using the secretary's thoughts and theories, and finally keeping consistent goals with the leading organizations, improving their own quality and dedicating themselves to the cause. Perseverance and enterprise peers are the comprehensive implementation of the management system of the project department in the implementation process. In this impetuous era, we need talents who can unite our hearts. This era belongs to us who dare to struggle and challenge!
References:
Liu Zhonglin. Modern interdisciplinary science (Chapter 4) [M]. Hangzhou: Zhejiang Education Press, 1998(2).
[2] On August 24th, 2000, the State Council issued 200 1 1 to implement the Measures for Handling Official Documents of State Administrative Organs, referred to as the "New Measures".