1, interpersonal communication describes communication as words, which is not completely correct. Communication is the "language" to establish contact between people, and it is the main way of contact, but it is not the only way. For example, spoken and written language; Expression, movement, body language; Music, pictures, artistic language. It's all a way of communication. Six steps of communication: listen-your body tells each other: "I am listening to you"; Check-"What's your opinion?" Check your understanding; Accept-see with your eyes, listen with your ears and think with your head; Refuse-say "no" in a frank and polite voice; Expression-express your inner meaning in accurate and specific language; Body language-Use body language to express your true meaning more confidently than voice. Effective communication methods Effective communication should focus on the sender and the receiver. For the sender, it is necessary to clearly understand the purpose of communication, the meaning of the symbols used, the transmission route and the possible reaction of the receiver. For the receiver, it is necessary to learn to listen, not only to understand the content of the information, but also to listen to the feelings and emotions expressed by the sender while transmitting the information. 2. Four-fold communication: improve sensitivity Before communication, we should try our best to understand and master the actual situation of each other's psychology and behavior, so as to obtain information from each other's words and deeds, even words and voices, and achieve "but I feel the harmonious heartbeat of the sacred unicorn". Pay attention to two-way communication and two-way communication with feedback process, so that the sender can know in time how the information is understood and received in practice; So that the recipient can express difficulties when accepting, so as to get help and solve difficulties. Only when the information is familiar and conventional to both parties, or the objective object reflected by the information is very clear, and it is concluded that the accuracy of the information is guaranteed, or it must be transmitted quickly, it is appropriate to adopt one-way communication in these cases, otherwise two-way communication should be adopted. Pay attention to parallel channels. If necessary and possible, we should attach importance to the use of parallel channels. For example, oral communication supplemented by memos, oral communication supplemented by expressions and gestures, and summary of conference results are all easy to deepen and accelerate people's understanding and acceptance of information. Use written language correctly, use the language that the other party can understand, with clear meaning, concentrated attention and sincere feelings. Organizational design should be lean and effective, avoid overlapping institutions and excessive levels, cultivate a good organizational atmosphere conducive to interpersonal communication, and make interpersonal relationships within the organization harmonious. 3, communication before ten o'clock communication should pay attention to clarify the concept and related matters. Check whether the real purpose of communication is clear. Consider various environmental conditions when communicating. Try to get other people's opinions about the content of communication. Pay attention to the content and intonation when communicating. Send as effective information as possible. There should be necessary feedback, tracking and supervision. Focus not only on the present, but also on tomorrow. We should try our best to do what we say. We should spare no effort to be a "good listener". 4. Before communicating with the top ten training courses, try to be clear about your own ideas and systematic plans, so as to effectively improve the efficiency of communication. Review the real purpose of each communication and explain the communication objectives in advance. The more concentrated the target, the better the effect. Consider the overall site environment and interpersonal environment, especially the relationship with the effectiveness of communication. If possible, discuss the communication plan with others, and others can often contribute to the connotation and goals. Pay attention to the implication. Mood, words, language and other linguistic or non-linguistic factors are all at work. The opportunity has come, seize the opportunity to give the recipient some help and value. People will be more responsive when their interests are taken care of. Track the communication effect. Use behavior measurement of questioning or evaluation to understand the degree of communication information. Communicate for today and tomorrow. Communication should make the goals and interests of the present and tomorrow consistent. Action and communication support each other, and teaching by example is more convincing than teaching by words. Good management behavior is as important as speaking ability in communication. Not only to be understood, but also to understand others and be a good listener. Listening is the most important skill in communication. We should not only understand the meaning, but also listen to the implied meaning. 5. Communication with the ten assessments can convey the decision-making intention, understand the current situation of the department, indicate the work direction and objectives, discuss with each other and reach an understanding. Can listen to opinions and suggestions extensively, and get strong support from various departments in the process of work. Keep abreast of the dynamic situation of the department, and constantly strengthen management efficiency, cost control and cost awareness and implement them. Daily contact can reach communication opinions with subordinates and establish a trusting working relationship on the basis of seeking common ground while reserving differences. Acting as a performer usually brings new ideas and models to the department; Encourage subordinates to speak freely and express their personal views. Let subordinates think diligently and put them into action with enthusiasm; And often provide appropriate and necessary help. Be good at using programmed interviews, control the actual working ability of subordinates, and use practical communication methods to encourage the former and criticize the latter. Set an example to guide subordinates and set a good example; Lead the team to work together and constantly improve the willingness to cooperate. It often brings a new look to subordinates and creates a compact and active working atmosphere in a reasonable and unexpected way. At work meetings, simple questions are often asked in rhetorical sentences and then gradually deepened; Try to make subordinates clearly understand and know how to undertake and participate. -
Workplace communication cheats communication contains the transmission of meaning. If information or ideas are not delivered, it means that communication has not happened. In other words, a speaker without an audience or a writer without a reader cannot constitute communication. So the philosophical question "fell from a tree in the forest but no one heard it." Did it make a sound? " In the context of communication, the answer isno. Similarly, there are such problems in workplace communication. However, in order to communicate successfully, it is necessary not only to convey the meaning, but also to understand it. If a letter addressed to me is written in Portuguese and I don't know anything about Portuguese, it can't be called communication without translation, that is, the transmission and understanding of meaning. Perfect communication, if it exists, should be that the information perceived by the receiver is exactly the same as that transmitted by the sender. First of all, note that the communication here must be two-way. The communication elements in demand acquisition include: sender-receiver. Any communication participant is both a sender and a receiver, and all communication participants play a certain role. Roles are specific roles that individuals play in relationships and behaviors that can be compared with a set of norms. In requirements acquisition, the participants are mainly users and developers; Information, including symbols, articles, thoughts and emotions related to needs. Channels, through hearing, vision or touch to achieve communication; Noise, in the process of demand acquisition, noise is mainly information with different understanding and ambiguity about the definition of demand; Feedback, that is, the interaction between the sender and the receiver, is a necessary condition for establishing communication. Feedback is not necessarily language, such as email reply, questionnaire answer and so on. Environment, with subjective choices and settings, is where communication takes place. According to the classification of subject and object, communication can be divided into interpersonal communication, man-machine communication and organizational communication. Organizational communication refers to the exchange and transmission of information among members of an organization. Demand acquisition is an organizational communication, which is divided into downward communication, upward communication and parallel communication. Downward communication is the communication formed by the command, instruction or notice from the superior to the subordinate in the organization, and the subordinate who communicates upward is the communication of the superior's reaction. Parallel communication is the communication between unified levels of the organization. Demand acquisition should be this kind of communication, and avoid becoming downward or upward communication. In addition, it should be noted that a good gap is often misunderstood as an agreement between the two parties, rather than an accurate understanding of the meaning of information. If someone disagrees with our point of view, many people will think that this person does not fully understand our point of view. In other words, many people think that good communication is to make others accept our views. However, I can fully understand what you mean, but I don't agree with you. When an argument lasts for a long time, onlookers often assert that it is caused by the lack of communication, but a detailed investigation often finds that a lot of effective communication is going on at this time. Everyone fully understands each other's views and opinions. The problem is that people confuse effective communication with consensus. (From CTI Forum and Tianji.com) Good professional communication skills are good for yourself and your organization. It is embodied in the following aspects: 1. Communication ability is the embodiment of personal ability. 2. The success of personal management depends on communication skills. Managers in modern organizations can only achieve good management results if they become effective communicators. 3. Good communication skills help to resolve conflicts between you and employees with other cultural backgrounds in the company, which is the premise of creating a harmonious interpersonal environment; 4. Learn wisdom from colleagues' experiences and habits; 5. Get accurate information quickly and generate new ideas on the basis of mutual exchange of views and opinions; 6. Establish mutual trust with customers or peers, improve group cooperation, and gain support and loyalty; 7, through clear guidance and decision-making, save time and energy, reduce duplication of work, improve production efficiency; 8. Inspire others to be interested in your ideas and suggestions; Get what you want through negotiation without hurting others. 9. Correctly understand the conversational implicature of people from other cultural backgrounds; Avoid conflicts due to different styles.