Business reception etiquette knowledge 1, the receptionist should be decent, articulate, have a certain cultural accomplishment, and have received special training in etiquette, body, language and clothing.
2. The dress of the receptionist should be neat, dignified, decent and elegant; Women should avoid wearing accessories that are too exaggerated or interfere with their work, and try to be as quiet as possible when making up.
3. Receptionists usually get up to shake hands with visitors, and get up to greet superiors, elders and customers when visiting. But for colleagues and employees, don't get up except for the first time.
4. If the visitor is an important guest agreed in advance, the corresponding reception specifications and procedures should be determined according to the status and identity of the visitor. When receiving ordinary visitors in the office, you should pay attention to speaking less and listening more. It's best not to talk to the person across the table. Make a brief record of the problems reflected by visitors.
Visitors cannot sit on the bench. If you can't receive visitors temporarily, you should arrange a secretary or other personnel to receive guests. We can't ignore tourists.
Listen carefully to the stories of tourists. What's the business contact? Nothing. Go to Sanbaotang? Visitors come to talk about things. Try to let them finish and listen carefully.
Don't make a hasty statement about the views and opinions of visitors, think about them before giving a reply. If you can't answer at the moment, then make an appointment to contact again.
6. When receiving visitors, if there is a phone call or a new visitor, try to let the secretary or someone else answer it so as not to interrupt the ongoing reception.
7. If you want to end the reception, you can make excuses euphemistically, such as? Sorry, I have to attend a meeting. Let's call it a day, okay? You can also use body language to tell the other person to end the conversation.
Details of business reception etiquette for the seating arrangement of the conference podium
According to the principle of grasping the central office, the left is the top and the right is the bottom. When the number of leading comrades is odd, the number 1 is in the middle, the number 2 is on the left of the number 1, the number 3 is on the right, and the others are arranged in turn; When the number of leading comrades is even, 1 and No.2 are in the middle at the same time, 1 is on the left side of the middle seat, No.2 is on the right side, and others are arranged in turn.
About the arrangement of banquet seats
When entertaining guests, the main escort is usually in the position facing the door, and the auxiliary escort is opposite to the main escort. 1 Guest No.2 accompanies his left hand, Guest No.3 accompanies his right hand, and Guest No.4 accompanies his left hand. Everything else is free. The position of the above-mentioned host is mastered according to the ordinary banquet. If there are special factors at the scene, it should be decided according to the situation.
Seating arrangements for the signing ceremony
The host is on the left and the guest is on the right. The other people on both sides are equal, in order of subject and object.
About the seating arrangement of the bus.
The car seat 1 is at the right rear of the driver, the No.2 seat is directly behind the driver, and the No.3 seat is next to the driver. If there are three people in the back row, seat 3 is in the middle of the back row. The main seat of the sedan chair is in the first row behind the driver, and the seat 1 is near the window.
Business visit etiquette knowledge 1. Make an agreement with the interviewee in advance before the visit, don't fan the flames, and don't disturb the host's plan. Be punctual for appointments when visiting. The length of the visit should depend on the purpose of the visit and the wishes of the host. Generally speaking, the time should be short rather than long.
If the receptionist can't receive it right away for some reason, wait quietly. People who have smoking habits should pay attention to whether there is a warning of no smoking in the observation place. If the waiting time is too long, you can explain it to the relevant personnel and set another time to avoid being impatient.
Don't argue with the receptionist. Thank the receptionist for her help, but don't overdo it. Pay attention to the receptionist's expression. Enough is enough. When receptionists are impatient or embarrassed, they should change the topic or tone. When the receptionist signals the end of the meeting, they should get up and leave at once.
2. When you get to the interviewee's place, be sure to knock gently with your hand. After entering the room, wait for the host to arrange instructions and sit down. When the following guests arrive, the first guest should stand up and wait for the introduction.
3. Be polite when visiting and pay attention to the general communication details. When you leave, say goodbye to the host and other guests one by one. Goodbye? 、? Thank you? ; Should the host say when sending it? Please go back? 、? Stay? 、? Goodbye? .
Etiquette norms for business visits to foreign businessmen When visiting foreigners, the etiquette norms that need to be strictly observed mainly involve the following six items:
1. agreed in advance
When visiting foreigners, don't come uninvited without an agreement. Try to avoid going to his private house. Holidays, holidays, meal time, too early or too late, and all other inconvenient times should be avoided at the agreed specific time.
Be punctual and keep your promise
This is not only to pay attention to personal credit and improve work efficiency, but also to show respect and friendship to the people you associate with. If you can't arrive on time for some reason, you must inform the other party in time, and you can reschedule your visit if necessary. In this case, you must remember to apologize to each other seriously.
Give notice
When visiting, before entering the main entrance of the other party's office or private house, you need to inform the other party if you don't meet the person you are visiting directly after arriving at the appointed place, or if the other party doesn't send someone to meet you here.
Be polite at home.
Don't be informal and rude. When the host opens the door to welcome guests, he must take the initiative to say hello and exchange greetings. If there is more than one host, greetings and salutations to each other must conform to etiquette and convention in turn. There are two standard practices: first, respect first and then humble. The second is from near to far. After that, enter the designated room under the guidance of the host, don't break in without authorization, and sit with the host at the same time when seated. If there are other guests present at the host's place after the host arrives, he should first ask the host whether his arrival will affect the other party. In order not to lose courtesy, take some spare items with you before visiting foreign friends. Mainly paper towels, shoe polish, socks, refreshing liquid and so on. Four essentials for foreign-related visits? . After running in and removing four? It refers to hats, sunglasses, gloves and coats.
good performance
Pay attention to self-respect and self-love when visiting foreign friends, and always treat others with courtesy. When talking with the host or his family, choose the topic carefully. Don't talk nonsense When talking to the opposite sex, you should pay attention to your discretion. Show respect and friendliness to other guests in the host's home. Don't neglect each other intentionally or unintentionally. If you meet many other guests, you should treat them with courtesy and treat them equally. Don't be obviously partial, put the cart before the horse and put the master aside. In the host's house, don't take off your clothes, shoes and socks at will, and don't be extravagant and arrogant. Without the owner's permission, don't rush about in the owner's home, rummage, touch or take away the items in the owner's home at will.
6. Enough.
When visiting others, be sure to pay attention to the length of stay in their office or private residence. Generally speaking, we should have a good concept of time. Don't disturb the other party's scheduled trip because of staying too long. Under normal circumstances, courtesy visits, especially the first home visit, should be controlled within a quarter of an hour to half an hour. The longest visit, usually no more than two hours. For some important visits, the time and length of the visit often need to be agreed by the host and guests in advance. In this case, we must strictly abide by the agreement and never extend the visiting hours unilaterally. When you offered to leave, although the host said you would stay, you must still insist on leaving, but you should thank the other party and ask the host to stay, so you don't have to send it far. During the visit, if you meet other important guests, or if the host shows the intention of hating guests, you should take the initiative to take a long vacation.
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