When we come into contact with an unknown situation or event, we need to investigate with innovative spirit. After the investigation, we usually need to write an investigation report. How to write an investigation report? The following is a sample essay of graduation investigation report of RTVU's administrative management major, which I collected for your reference, hoping to help friends in need.
Report on graduation survey of administrative management major in RTVU 1 In order to better understand the construction of e-government in xx town, I conducted an in-depth investigation on the construction of e-government in xx town from June to August 25 on 15. This survey mainly adopts the method of "seeing more, listening more, asking more questions, checking more and thinking more". In the course of this investigation, I got strong support from the leaders of this town and achieved good practical results. I would like to express my heartfelt thanks here!
First, the basic situation of e-government construction in xx town
The so-called "e-government" means that government agencies use modern electronic information technology in their management and service functions to build a streamlined, efficient, clean, fair and transparent government operation mode. With the advent of the information age represented by microelectronics and network technology, the government's working methods and methods must be reformed. After years of development, xx town government's online project has achieved certain results.
(Among the key information construction projects planned by xx town government in 20xx ~ 20xx, the projects with investment scale below 654.38+0 million account for 33%; Projects with an investment budget of 6,543.8+0,000 to 6,543.8+0,000 account for 40%; 27% of the project investment scale is above100000, and 6% of the project investment scale is above 50 million.
(2) In the e-government business system, projects with investment scale below 1 10,000 account for 21%; Projects with an investment budget of 1 10,000 ~ 1 10,000 account for 43%; Projects with investment scale above 1 00000 account for 36%, of which projects with investment scale above 50 million account for 1 1%, and projects with investment scale below10000 account for 20% of intranet construction projects.
(3) Projects with an investment scale of 6,543.8+0,000 to 6,543.8+0,000 account for 46%; 34% of the project investment scale is above100000, of which 3% of the project investment scale is above 50 million; The investment scale of OA projects is mostly below 5 million, and the proportion of projects above 5 million is only 1 1%, among which the proportion of projects with investment scale below 1 10,000 is 61%; Projects with an investment scale of 6.5438+0 million to 6.5438+0 million account for 30%; And projects with investment scale above100000 account for 9%.
Second, the successful experience of e-government construction in xx Town
(A) efforts to strengthen the construction of government information network
Xx Town Government invested about 2.2 million yuan in 20xx 65438+ 10 to complete the construction and put into use of the town's government information network, which was nearly one year ahead of other towns and was commended by the higher authorities. In the aspect of network application, the Zhangzhou subsystem of the video conference system in the whole province is the first to go online, the government network line is the first to be used for information exchange, and the municipal e-mail system is the first to be built and used.
(two) efforts to strengthen the construction of government public information network.
The public information network of xx Town Government was opened on the National Day of 20xx. This information network has made great efforts in online application and service, and developed various convenience services and application systems, such as key project online management system, government procurement, service guide, telephone bill inquiry, traffic violation inquiry, power outage announcement, service form download and other services.
(C) efforts to strengthen the construction of information networks inside and outside the government
In the intranet construction, xx Town took the lead in completing the capital construction and organizing the acceptance in mid-June last year, and took the lead in completing the task in other towns and villages initiated by peers. In June this year, 65438+ 101,the provincial digital office evaluated the websites of the whole province, and 32 of more than 200 units were selected, among which xx Town Government Information Network (Intranet) was famous.
At the same time, the construction of external network has also achieved remarkable results. In the survey and evaluation of the research group on the development of township e-government in China last September, xx Town Information Network ranked 25th among many government portals in China.
Third, the problems existing in the construction of e-government in xx town
(A) lack of uniformity in e-government planning and standards
At present, the development of E-government in xx Town lacks macro-planning and has not put forward clear development goals. At the same time, there is a serious conflict between the fragmented management system and the natural characteristics of e-government, such as unity, openness, interactivity and economies of scale. In the construction of e-government, each department often goes its own way, adopts different standards, and the business content is monotonous and repetitive, resulting in new redundant construction. At the same time, the lack of norms and standards also leads to poor information circulation, inability to share resources and information islands, which affects the handling of cross-departmental and cross-regional business.
(B) the long-term formation of information segmentation is not conducive to the development of e-government.
Information monopoly means privileges and interests to a great extent. Therefore, in order to ensure their own departmental interests, different departments often restrict information exchange. To play the role of e-government, we should start with how to enjoy information extensively and deeply, and give full play to the maximum utility of information, which must break through the unfavorable situation of information division under the traditional government mode and accelerate the integration and enjoyment of information itself.
public participation
The modern public management concept of "customer orientation" requires that municipal management should aim at improving people's participation and satisfaction. The main reasons for the unsatisfactory public participation in the process of e-government in xx town include two aspects: First, the lack of information technology and computer operation skills. Computer and network communication technology have developed rapidly in recent years. For the general public, especially those in the central and western regions, computers are still unfamiliar, not to mention the informationization of government affairs. The second is the lack of hardware and network equipment. Therefore, the lack of hardware and network equipment has become another major obstacle to the development of e-government in xx town.
(D) Network information security issues
At present, there are both natural factors and human factors that threaten information security, mainly including fire, hardware failure, serious misoperation, data leakage, embezzlement, forgery, counterfeiting, deliberate destruction of data or programs, viruses, misleading, hackers, Trojan horses, eavesdropping and other natural disasters. Once the network is attacked, it can't work normally, or even completely paralyzed, the whole society will fall into crisis. It is difficult to protect municipal secrets, which makes some departments afraid to use the Internet.
Fourthly, the countermeasures and suggestions to improve Zhangzhou's e-government.
(a) the development plan, clear objectives, to avoid duplication of construction.
As a combination of government activities and information technology, e-government construction is not only a technical problem, but also involves the adjustment and coordination of working procedures, organizational structure and personnel system of political party departments. Therefore, the xx town government should formulate corresponding development plans, establish corresponding departments and institutions, strengthen the research, planning, organization and coordination of e-government, and set practical phased goals according to the present situation of Zhangzhou city.
(2) Accelerate the integration of information resources and enjoyment of * * *.
According to statistics, xx town government has mastered 80% of social information resources, and the key to improve the value of social information is the integration and enjoyment of information resources. However, in the traditional administrative model, information is in the hands of a few people and information is regarded as a symbol of power. To realize information sharing, it is necessary to break the monopoly and closure of information by governments and departments at all levels, integrate information resources, build an open and unified information technology platform on the original discrete and isolated information technology platform, realize the most extensive information exchange, and make it play the greatest economic and social benefits.
(c) Strategies to improve public participation
1. Consider establishing an e-government service hall to provide convenience for citizens.
Xx Town Government can consider establishing an e-government service hall in a certain area to provide computer equipment and free services for the public to participate in government affairs. The public can use computer equipment, browse government information and talk with the government for free here. However, with the technical support, the computer equipment and network settings in the e-government service hall can only be used for e-government construction, but not for other matters. "
2. Develop e-government intelligent service terminals.
In this respect, we can learn from the development experience of banks and develop intelligent e-government service terminals similar to ATM. As long as citizens bring their own service cards, they can carry out government activities on any intelligent terminal all over the streets, such as inquiring about the policies and regulations of xx town government, filing taxes online, and even communicating with municipal government departments by online video, which saves a lot of trouble for government departments to run around, and is also conducive to safeguarding people's dignity and the image of Zhangzhou municipal government to a certain extent.
3. Extend the telephone function to e-government applications.
In view of the relatively high telephone penetration rate and insufficient network development in xx town, we can consider developing an e-government integrated terminal integrated on the telephone, which can easily and conveniently realize real-time government activities by telephone dialing without having to bear expensive costs. The specific process: dial in the government's government service intelligent server and connect the server with the personal terminal; Voice prompt and display prompt, enter the government acceptance interface; Select the service type, and the display screen outputs the processing results.
(D) to deal with network security issues
1. Strengthen the safety technology education for civil servants and establish the concept of network security. The openness of the network brings a lot of convenience to life, but also brings many unstable factors to many aspects of social life, especially the government as a social manager. Once its network is attacked maliciously, it is likely to bring disastrous losses to society. Therefore, strengthening civil servants' network security education and technical training, so that they can establish network security awareness and master certain network security technologies and skills is not only a major requirement for civil servants' own quality, but also the key to dealing with network security.
2. Encourage the development of local information technology industry and solve the relationship between technological progress and autonomy. As an advanced and complex system, e-government system must adopt advanced technologies and means as far as possible to improve the efficiency of government operation and enhance the reliability of the whole system. Judging from the current development of information technology, most of the key technologies have been mastered in other provinces and cities, and they can also be cited or purchased.
3. In view of security issues, in the process of building e-government system, we must handle the relationship between technological advancement and autonomy. First of all, for core application systems and key government affairs links, technical autonomy should be ensured in various implementation schemes. Secondly, for the layer outside the core layer, but there is a certain degree of monitoring isolation layer with other external information systems, advanced technology can be adopted as far as possible to improve the efficiency and reliability of the system. In fact, in the whole e-government system, the application system at this level carries the most information, and its working mode and processing flow are also the most complicated. Because the application system of this layer is not directly connected with the external information system, it can run in a certain security monitoring system, so it is not necessary to give up some advanced technologies from the perspective of technical autonomy. Finally, the part directly connected with the external information system should also be considered according to different situations. For the security monitoring system, it is necessary to ensure the technical autonomy of the core parts (such as the core encryption algorithm). For the rest, because the information carried is basically non-critical, we can consider maintaining the consistency of communication protocols, data formats and even software systems with other information systems.
V. Investigation experience
The social practice in xx town government has gained a lot. Through this practice, I deeply understand that there is still some gap between theory and practice. Therefore, I can take the initiative to consult and learn modestly in the process of practice, and try my best to integrate theoretical knowledge into practice, so that my theoretical knowledge can be further improved and my practical ability and level can be greatly improved.
Survey report on graduation of administrative management major in RTVU II. Villages and towns are the terminal institutions of the "five-level structure" managed by the China municipal government, and bear the important responsibilities of implementing the policies of the higher authorities, managing villages and towns and communicating with urban and rural areas. There is a saying called "a thousand lines above, a needle below", which shows the complexity and importance of township management. Villages and towns are the most basic level of China's administrative system, the cornerstone of people's political power, the frontier of reform, the focus of development and the key to stability. Promoting the overall planning of urban and rural development, building a new socialist countryside and realizing a well-off society in an all-round way, the difficulty lies in the countryside, with the focus on villages and towns, and the focus of work is also on villages and towns. The effectiveness and level of township management is directly related to the overall development level and comprehensive strength of a county and a city.
Township management is the activity of township organizations with township government as the core to manage social public affairs within the scope of townships according to law. Its characteristics are mainly manifested in the diversity of management subjects, the direct operability of decision-making, the comprehensiveness of organization and operation, the neutrality of management environment and the "agriculture" of management objects. Township management plays an indispensable role in the construction of rural material civilization, spiritual civilization and political civilization.
First, the status quo of township settings
Unified Party Committee, Government, People's Congress, People's Armed Forces Department, Commission for Discipline Inspection (Supervision Office), Youth League Committee and Women's Federation. Generally, there are party and government offices, economic development offices, social affairs offices, enterprise offices, family planning offices and so on in towns and villages. At the same time, there are judicial offices, police stations, water pipes, family planning services, labor insurance offices, land offices, financial offices, cultural stations, forestry stations and agricultural stations in towns and villages. This is the traditional seven stops and eight stops. There are usually 3-5 people in the station.
Second, the characteristics and disadvantages of the current township management system
Township management belongs to the category of grass-roots management, with:
overall
The comprehensive characteristics of township management are as follows: First, the management objects and contents are very complicated. Every township has institutions such as the party, government, army, enterprises and people, which lead political, economic, cultural and population work. Secondly, from the application of management methods, the development of township management must be combined with the development of various undertakings, and comprehensive and specific measures and methods should be taken to promote all the work, so as to achieve obvious results. Third, from the perspective of management functions, due to the directness and comprehensiveness of township work, comprehensive coordination is very necessary. Only when the township party and government economic departments cooperate with each other, support each other and help each other can township management develop towards the expected goal. In a word, comprehensiveness is an obvious feature of township management.
(2) Practicality
Villages and towns are at the most basic level of China's political power system, and township management is at the front line of the vast rural areas. It undertakes the important responsibilities of implementing the policies of higher authorities, managing villages and towns, communicating urban and rural areas, concretely implementing and concretizing the line, principles and policies of the party and the state, and implementing the principles, policies, laws, regulations and various work. Township management must be concrete and practical. Therefore, township management must directly face the practical problems in the production and life of township departments or industries. Township management must proceed from reality, solve practical problems and integrate theory with practice.
(3) Mass nature
Villages and towns, as rural grass-roots administrative regional units, are essentially township management organs that manage township affairs on behalf of the people. We should take the wishes and demands of the broad masses of peasants and urban residents as the basic starting point, and everything comes from the masses and everything is for the masses. The interests of the manager and the managed are the same, and the essence of management is to serve the people. Township management not only reflects and safeguards the legitimate interests of farmers and urban residents, but also reflects the wishes and demands of farmers and urban residents.
To sum up, under the current system, the characteristics of the operation and management of township political power are as follows: First, it is administrative. The party's line, principles and policies, the laws and regulations of the state, and the instructions and requirements of the party and government organs at higher levels should be implemented through towns and villages and specifically implemented among farmers. The second is comprehensiveness. Villages and towns are fully responsible for the administration of economy, education, science, culture, health, sports and finance, civil affairs, public security, judicial administration and family planning within their respective administrative areas. The third is direct. Apart from the villagers' autonomous organizations, it has no subordinate administrative organizations and basically deals directly with farmers. The fourth is dishonesty. Unlike leading organs at or above the county level, they have complete functions and institutions.
The main problems existing in the current township management system:
(1) Functional transformation is not in place. First, the management function is offside. In charge of many things that should have been managed by the market, enterprises and intermediary organizations. Second, the service function is misplaced. The superior will decompose the indicators and issue them to the township, and sign the target assessment responsibility form. Some indicators adopt the "one-vote veto system", which is "linked" to the political achievements of the main responsible persons of villages and towns. Township leaders have to focus on the implementation of various indicators and have no enough energy to serve farmers. The third is the absence of social function. Especially after the exemption of agricultural tax, due to financial constraints, most towns and villages can only maintain their work operation and are unable to undertake the construction of public facilities, which affects the overall level of public affairs management functions. The Organic Law of Local People's Government stipulates that township governments have seven functions and powers. However, in practice, the tasks undertaken by villages and towns are very complicated, which can be summarized into eight categories and nearly 50 items. Township work is all-encompassing, comprehensive, large-scale and complex. Some functions that should be undertaken by society are brought into the scope of township management, and some things that should be done by farmers are done by cadres, becoming "all-round government" and "unlimited responsibility government" Offside, absence and inadequacy are more serious. Some jobs that should be done have no energy to do, while some jobs that should not be done are exhausted.
(2) The station setting is unreasonable. The setting of the station is large and complete, with the color of planned economic system. Does not meet the requirements of the development of the market economic system. No matter how large the population is, the size of towns and stations are the same, which increases financial expenditure and reduces work efficiency. Some stations are designated by the higher authorities, manubrium, and managed by towns and villages. There is a lack of organic cooperation and cooperation between towns and departments, and the advantages of talents, funds, facilities and technology cannot complement each other. At the same time, there is also a widespread phenomenon of "three more and three less", that is, there are more management-oriented cadres and fewer service-oriented cadres; There are many "all-purpose oil" cadres, but few cadres with professional skills; There are many production cadres and few professional cadres, which restricts the effective play of township functions.
(3) Human rights affairs are out of touch. The outstanding performance is the separation of responsibility and power and the disconnection of use. Stations and centers located in towns and villages, some professional titles are evaluated in departments at or above the county level, but the annual assessment is in towns and villages. Many stations are stationed in towns and villages, but people and property are managed vertically, forming a "visible but not managed, managed but invisible". Due to the overlapping responsibilities of the competent departments of towns and stations, towns have little or no responsibility, and county-level departments have little or no responsibility. According to the constitution, the township government is the most basic political power in China, but laws and regulations such as the Administrative Punishment Law do not give the township government the qualification of law enforcement subject. It is suspected that the township government has incomplete functions and powers in legal provisions, and there is a phenomenon of "great responsibility but little power" and "many tasks and few elements". Such as prohibiting agricultural vehicles from carrying passengers, safe production, rural environmental protection, etc. Villages and towns have no law enforcement power, but they still have to do their work, and there is only "illegal administration". Due to the weakening of functions, the means and methods of work can only rely on a single education and persuasion. However, under the condition of diversified interests, this method is increasingly unrecognized and often ineffective management. In the coordination of economic development, the most common thing is the negative behavior embedded as the main body of land acquisition for enterprise development, which is understood by the masses as collusion between officials and businessmen and unprecedented resistance. The promulgation of "Property Law" has further intensified the opposition between the development of land acquisition by enterprises and the interests of the masses. Single persuasion has completely lost its function, and township governments are easily involved in questioning the legality of specific actions, and even in the whirlpool of legal disputes. It is difficult to make a difference in supporting economic development and safeguarding the interests of ordinary people, and it is trapped by the incompetence of cadres and the government.
(4) government and enterprises are not divided. Financial power and real right are in the county business department, and the power of affairs is still in the township. There is a phenomenon that "those who see people can't manage people, those who manage people can't manage people" and "those who have the responsibility can't manage people, and those who have the right to manage them have no responsibility", which leads to the virtual function of villages and towns, aggravated responsibilities and reduced autonomy. After some stations are zoned, most of them undertake the administrative functions of the industry, dismember the administrative authority of the township government, and it is difficult to exert their due administrative efficiency. At the same time, township governments often arrange things for enterprises and institutions; It is also difficult for party committees and governments to separate party affairs from political affairs. With compartmentalization and separation of powers and responsibilities, it is difficult for township governments to coordinate as a whole, effectively allocate management elements and fully perform their functions. In addition, it has legal status, but it has no law enforcement power.
(5) There are many debts and heavy burdens in villages and towns. Township finance is actually a transfer payment finance. Without financial ability, there is no way to collect money, make money, and have no chance to ask for money. It is really distressing. Due to more debts and heavier burdens, it is difficult to repay, which affects the normal management of villages and towns to varying degrees. At the same time, the repayment ability of villages and towns is limited, mainly relying on the county finance to increase the transfer payment quota. Moreover, in order to develop and complete the tasks assigned by the superiors, the old debts have not been repaid, and the new debts are owed. Some towns and villages have to raise funds from the society and borrow money from rural credit cooperatives. There are many ways to spend money, but few ways to collect money. Township leaders have poor coping ability, even helpless, unable to devote themselves to management, service activities and career development.
The existence of the above problems can not be attributed to which level of organization or which leader, and the reasons are complex. From the Third Plenary Session of the Eleventh Central Committee of the Party to the Third Plenary Session of the Eleventh Central Committee of the Party, after more than 20 years of socialist reform and construction in rural areas, the rural management system, management objects, management tasks and management methods have undergone profound changes. There are both practical and historical reasons; There are both social and natural conditions; There are both institutional and institutional reasons, as well as the lack of management factors such as funds; There are both reasons for the township's own work and the reasons for the superior organization. This is also a problem that needs serious consideration and gradual solution at present. At present, China is in a critical period of development, and a large number of new situations and problems are constantly emerging. Township management must creatively answer and solve the realistic contradictions and problems faced by rural modernization.
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