As one of the three pillars of tourism, hotels originated from human tourism activities. In the initial stage of the hotel industry, its main function is to provide places, food and services for travelers. With the continuous development of tourism activities, its functions are becoming more and more perfect, its management is becoming more and more scientific, and its services are becoming more and more diversified. Until today, the hotel industry has entered a trend of personalized development and experienced a long process.

Keywords: personalized service hotel