Model work plan for outpatient nurses 1
1. By organizing outpatient nurses to seriously study various medical laws and regulations and distributing documents and materials, the professional ethics of outpatient nurses has been improved, the concept of nursing quality and safety has been strengthened, a firm socialist concept of honor and disgrace has been established, and all professional concepts of patient-centered and serving patients wholeheartedly have been clarified. In the work, we should be enthusiastic, active, anxious about patients' urgent needs, think about patients' thoughts, treat patients equally with standardized clothing, warm language and friendly tone, and take care of them carefully to realize patients' zero complaints about outpatient nursing work.
Second, under the guidance of the nursing department and with the support of the department director, the outpatient nurses were organized to carry out nursing technical operation training, and experience was exchanged by watching technical operation videos, demonstrations and on-site guidance, which standardized and unified the nursing technical operation of new nurses, promoted the improvement of nursing technical operation level and successfully passed the nursing technical operation examination in the hospital.
Thirdly, organize outpatient nurses to study business once a month, exchange reading notes, realize resource sharing, expand thinking, enhance understanding between departments, expand knowledge, improve everyone's interest in learning, read nursing magazines one after another, promote everyone to write nursing papers and cultivate nurses' scientific research consciousness.
Four, check the first-aid drugs and equipment in good condition every week, sterilization package qualified situation, found the problem, timely rectification, to ensure that the first-aid drugs and equipment in good condition rate 100%, sterilization drugs reach the standard, eliminate potential safety hazards, put an end to accidents, no nursing errors and accidents throughout the year. Strict implementation of one person, one needle, one tube, one use and one disinfection, strict aseptic technical operation, no cross infection. Accept the regular inspection of the nursing department every month, find mistakes, put forward corrective measures in time, and correct them in time.
Five, under the guidance of the director of the outpatient department, participate in the design of advertisements for health lectures in the outpatient department, the arrangement of time, content and venue, the preparation of facilities, the distribution of information, the reception and registration of patients, etc. And urge the speaker to sort out the manuscript and submit it to Health Jinqiao to meet the information needs of patients and promote their physical and mental health. With the support of relevant departments, six health talks and more than 200 lecturers have been completed since July this year, which has achieved good social benefits and expanded the influence of the hospital.
Six, accept the personnel deployment of nursing department, a stomatological nurse and a ward nurse communicate smoothly outside work. The outpatient department is short of nursing staff. Through the internal deployment of nursing department and outpatient department, weekly outpatient rounds and a large number of outpatient physical examinations were successfully completed. Community nurses worked overtime, successfully completed the tasks of community children vaccination and community health care, and achieved good social benefits.
7. Outpatient nurses contributed 1 article to nursing magazines and 2 articles to Healthy Jinqiao. Through internal strength, external image, group dedication and hard work, the professional quality and nursing technical level of outpatient nurses have been further improved, and the needs of patient care under the new form have been met.
Model essay on outpatient nurse work plan II
First, continuously strengthen the construction of emergency nursing stations and improve the first-aid ability of nursing staff.
1, deepen the first aid consciousness and group consciousness of nursing staff, regularly carry out planned and organized business target training, and train qualified emergency nurses.
2, constantly establish and improve the rules and regulations of the emergency department, strengthen the study of personnel health administrative laws and regulations, and enhance the legal awareness of personnel.
3. Promote the standardized management of first aid work to improve the success rate of rescue.
Two, pay attention to the "three basics" training and clinical practice, in order to improve the professional quality of personnel.
1, familiar with the judgment of common diseases, rescue process and nursing points, and regular assessment.
2, master the rescue skills of cardiopulmonary resuscitation.
3, skilled wound treatment and bandage hemostasis technology and psychological care of the wounded.
4. Master a series of operation techniques such as first aid vomiting, enema, injection, oxygen supply and posture, and professional skills such as disease monitoring, and put them in place accurately and in time.
The third is to strictly manage the emergency room and disposal room to strive for valuable rescue opportunities for patients.
1, master the use of various instruments and ensure their good performance and ready use.
2, all kinds of rescue drugs, equipment by the specialist is responsible for, regular inspection, fixed-point placement, regular disinfection, maintenance of drug stores and cards, strict management of first aid medicine box, to ensure the normal use of first aid outside the hospital.
3. Clean, supplement and record all kinds of first-aid drugs in time after use, and keep them clean and tidy.
Fourth, strictly implement work standards to ensure the safety and effectiveness of nursing work and the overall implementation of nursing work.
1. Strictly implement the system of "three inspections and seven pairs" to prevent errors and accidents.
2. Strictly implement the operating principles and nursing procedures of aseptic technology, carry out holistic nursing with the goal of improving or restoring patients' health, care for patients in physiology, psychology and life, and implement humanized service.
3. Strictly implement the "Twelve Core Systems"
4. Strengthen the proper management of disposable goods to prevent hospital infection.
Model essay on outpatient nurse work plan 3
First, focus on improving the quality of nursing.
Objective: All the nursing quality reached the standard: the nursing quality of high-risk departments was ≥90 points, and the qualified rate was 90%; The intact rate of first-aid drugs100%; The qualified rate of disinfection and isolation quality is 100%.
Measures:
1, strengthen supervision, follow up the quality of nursing in all areas of outpatient service every week, and make timely rectification when problems are found.
2. Analyze and improve the quality of outpatient care every month, so as to achieve sustainability and strengthen and promote the standardization and standardization of nursing services as a whole.
3. Incorporate the nursing quality into the assessment scheme, so that the assessment can reflect the work quality and efficiency indicators as much as possible.
Second, improve the service attitude and enhance the image of the hospital
Objective: The quality of outpatient service has been improved compared with 20 1x years, and the average satisfaction rate is over 90%. Measures:
1. After a year's trial, the activity of "Evaluation of Medical Guidance Service Mode" has played a great role in mobilizing the enthusiasm of medical guidance work. In 20xx, the outpatient department will continue to carry out evaluation activities, and on this basis, it will expand its thinking and increase service items, so as to truly "take patients as the center" and facilitate patients.
2.20 1x has formulated corresponding reward and punishment measures for the image of outpatient personnel. Starting from the group image, doctors and nurses in outpatient clinics are required to dress neatly, be full of energy, have a kind expression, have a kind attitude, speak softly and act steadily.
3. Improve the service level. Greet patients, thank patients for their cooperation, apologize for their own shortcomings, give patients warm, considerate and family-like care, inform patients, and carry out health education on their diseases. Continuously improve the cultural quality and accomplishment of nurses, so as to improve patients' satisfaction.
Third, strengthen training and improve technical level.
Objective: The qualified rate of standardized training and examination for nursing staff was 65,438 0,000%, and the practical operation ability was greatly improved.
Measures:
1, according to the characteristics of outpatient service, formulate a standardized training plan in line with the actual situation of outpatient service, and conduct comprehensive and systematic training for nurses in various forms;
2. Organize department business study once a month, including service concept update, marketing awareness, preparation and precautions before relevant inspection, intravenous drug use allocation, and common skills in using operating specifications.
3. Conduct three basic theoretical knowledge and operation examinations for department nurses every month;
Fourth, improve the level of safety management.
Objective: To reduce the occurrence of nursing adverse events, and the incidence of nursing accidents is zero.
Measures:
1, concentrate on nurses' study every month, strengthen nursing safety education, and enhance the awareness of law and self-protection. The contents include observation and analysis of illness, examination and implementation of doctor's orders, and study of health laws and regulations.
2, strengthen quality control, ensure prevention in place, check the implementation of each class every day, find all kinds of hidden dangers, timely correct and analyze, and put forward effective and feasible preventive measures.
3. Strengthen the communication between nurses and patients and their families, fulfill the obligation of informing, and minimize the occurrence of nursing disputes.
Five, keep up with the pace of the hospital, to carry out traditional Chinese medicine nursing.
Objective: The qualified rate of TCM nursing technique operation is ≥90%, and the qualified score is 90 points.
Measures:
1. All staff participated in the series training of knowledge and skills of traditional Chinese medicine and integrated traditional Chinese and western medicine in the nursing department (training time100h), and the participation rate was ≥ 90%;
2. Plan to learn TCM nursing routine, TCM nursing operation rules and rehabilitation and health guidance with TCM characteristics, so that nurses can master and use them skillfully.
Model essay on outpatient nurse work plan 4
First, strengthen the standardized training of nursing staff, especially the training of first aid technology, professional knowledge and knowledge of laws and regulations, continuously improve the professional level of nursing staff at all levels, and better carry out clinical nursing work.
1, focusing on strengthening the assessment of new nurses, hired nurses and junior nurses, strengthening their awareness of learning, strengthening basic nursing knowledge according to the plan of the nursing department, and guiding, caring, supporting, inheriting, helping and reaching the standard.
2. Strengthen professional skills training: formulate training and assessment plans for professional theories, laws and regulations, core systems and skills, and organize monthly examinations 1 time. The theoretical examination should have examination papers, which are organized by the head nurse, and it is required to be effective and practical.
3. Basic skills assessment: assessment requires sampling in actual work. According to the needs of nurse training, we will arrange an operation examination and a theoretical examination every quarter.
4. Strengthen the study and mastery of relevant knowledge, organize the actual assessment of rules and regulations, combine theoretical assessment with clinical application, and check the implementation of compliance.
5. Strengthen the study of humanistic knowledge and improve the comprehensive quality of nurses.
6, update professional theoretical knowledge, improve the level of specialized nursing technology. The development of nursing level and medical technology is unbalanced, so we should organize to learn professional knowledge. In case of new technical projects and special diseases, we can update our knowledge and skills by inviting doctors to give lectures, organizing nursing rounds and discussing nursing consultations.
Second, establish a system of inspection, evaluation and feedback, and establish a traceability mechanism. The head nurse often goes deep into the ward for inspection, supervision and evaluation. The evaluation method is to evaluate nurses on the spot, check patients, check records, listen to doctors' opinions, find problems in nursing work and put forward rectification measures.
Third, further standardize the writing of nursing documents, start with details, strengthen the three-level evaluation system for each nursing document, control the quality of nurse-head nurse-discharge medical records, regularly analyze the defects of nursing records and continuously improve them, and emphasize that unqualified nursing documents are not filed.
Fourth, strengthen the safety management in the nursing process.
1, continue to strengthen the three-level monitoring and management of nursing safety, check the hidden dangers of nursing safety every month, do a good job of attribution analysis of nursing errors and complaints, analyze from their own perspective, analyze the reasons, learn lessons, and put forward preventive and improvement measures. The head nurse's management and personal responsibility shall be investigated for individuals who have the same problem repeatedly.
2. Strictly implement the check system, emphasize the second check in place, strengthen the management of nursing students, clarify the responsibility of teachers' safety management, and put an end to serious mistakes and accidents.
3. Strengthen the awareness of routine inspection of the hardware facilities of the department, strengthen the performance and safety inspection at ordinary times, timely repair when problems are found, and keep the equipment in good condition.
Fifth, deepen family services and improve service quality.
1, on the basis of training nurses' daily etiquette, further standardize nursing operation terms and nurse-patient communication skills. Cultivate nurses and establish a good professional image.
2. Pay attention to the collection of nursing service demand information, obtain patients' demand and feedback information by talking with hospitalized patients, leaving messages and satisfaction questionnaires, put forward improvement measures in time, and encourage nurses to work and mobilize their work enthusiasm.
Six, the daily formula system of hospitalization expenses, and the system of checking and signing the expenses of discharged patients.
Seven, implement laws and regulations, adhere to the principle that quality is benefit, attach importance to quality monitoring, strengthen quantitative management, and ensure that nursing work is in a benign state.
Eight, break the pot of bonuses, and truly reward the diligent and punish the lazy, reward the excellent and punish the poor.
Nine, constantly strengthen medical care, nurse-patient communication, contact and cooperation, enhance coordination, and handle interpersonal and interdisciplinary relations. This provides a powerful opportunity for improving nursing quality and management level. Regular feedback and evaluation of clinical work, continuous improvement so that treatment and nursing work can be planned and completed according to quality and quantity.
Ten, strengthen humanized service, create a warm ward, create a patient satisfaction department.
Eleven, pay special attention to the professional study of nurses and nursing rounds, enhance scientific research awareness, and constantly explore and forge ahead.
Twelve, austerity, thrift, do a good job in departmental economic accounting. Abide by the national price charging standards.
Thirteen, strengthen the on-the-job education of nurses, improve the comprehensive quality of nursing staff. Legal knowledge education, irregular assessment, enhance legal awareness, serve patients with law and protect themselves with law.
Fourteen, cultivate nurses' professional awareness, conscientiously implement the price charging standards, be good at cost-benefit accounting, reduce medical costs, save unnecessary expenses, and ensure the effective and reasonable allocation of resources.
Model essay on work plan of outpatient nurses 5
First, continue to strengthen study and improve their professional quality. In particular, the related knowledge of some common diseases of undergraduates should be further studied in order to facilitate the effective application of clinical practice.
Second, fully assist the head nurse to effectively manage the ward. Such as actively issuing satisfaction questionnaires, actively handling and improving the problems found, driving patients to participate in public holiday forums, encouraging them to express their opinions and put forward effective suggestions, and getting more effective help for our future work. Making some patient-oriented brochures can ensure that every patient is easy to accept and understand. Make clear your responsibilities, make your high-quality nursing service in place, demand yourself with the standard of "three good and one satisfaction", satisfy patients and reassure leaders.
Three, strictly abide by the rules and regulations of undergraduate course, don't be late for work, don't leave early. Actively participate in various learning activities organized by departments and hospitals.
Fourth, do a good job in the work and tasks assigned to me by the leaders.
5. Emancipate the mind, make suggestions for the development of the department, and do our best to create more benefits for the department.
Six, strengthen exchanges and cooperation with the competent doctors, patients and their families, and strive to build a modern and scientific doctor-patient model, correctly and properly handle the doctor-patient relationship.
Seven, to assist colleagues to do a good job in the department, to achieve clear job responsibilities, resource sharing, solidarity and mutual assistance, to create a good environment, quality service and superior performance in the department.
Model essay on outpatient nurse work plan 6
The outpatient department was formally established in 20XX, and the deputy head nurse was established in May. Under the leadership of the outpatient department and the nursing department, with the support and help of relevant departments, the following work was mainly done.
1. By organizing outpatient nurses to seriously study various medical laws and regulations and distributing documents and materials, the professional ethics of outpatient nurses has been improved, the concept of nursing quality and safety has been strengthened, a firm socialist concept of honor and disgrace has been established, and all professional concepts of patient-centered and serving patients wholeheartedly have been clarified. In the work, we should be enthusiastic, active, anxious about patients' urgent needs, think about patients' thoughts, treat patients equally with standardized clothing, warm language and friendly tone, and take care of them carefully to realize patients' zero complaints about outpatient nursing work.
Second, under the guidance of the nursing department and with the support of the department director, the outpatient nurses were organized to carry out nursing technical operation training, and experience was exchanged by watching technical operation videos, demonstrations and on-site guidance, which standardized and unified the nursing technical operation of new nurses, promoted the improvement of nursing technical operation level and successfully passed the nursing technical operation examination in the hospital.
Thirdly, organize outpatient nurses to study business once a month, exchange reading notes, realize resource sharing, expand thinking, enhance understanding between departments, expand knowledge, improve everyone's interest in learning, read nursing magazines one after another, promote everyone to write nursing papers and cultivate nurses' scientific research consciousness.
Four, check the first-aid drugs and equipment in good condition every week, sterilization package qualified situation, found the problem, timely rectification, to ensure that the first-aid drugs and equipment in good condition rate 100%, sterilization drugs reach the standard, eliminate potential safety hazards, put an end to accidents, no nursing errors and accidents throughout the year. Strict implementation of one person, one needle, one tube, one use and one disinfection, strict aseptic technical operation, no cross infection. Accept the regular inspection of the nursing department every month, find mistakes, put forward corrective measures in time, and correct them in time.
5. Under the guidance of the director of the outpatient department, participate in the design of advertisements for health lectures in the outpatient department, the arrangement of time, content and venue, the preparation of facilities, the distribution of information, the reception and registration of patients, etc. And urge the speaker to sort out the manuscript and submit it to Health Jinqiao to meet the information needs of patients and promote their physical and mental health. With the support of relevant departments, six health talks and more than 200 lecturers have been completed since July this year, which has achieved good social benefits and expanded the influence of the hospital.
Outpatient nurse work plan model essay 7 pages
Over the past XX years, no matter from the aspects of management, service or pursuit of quality, we have made great efforts to take a new step, recognize the situation, unify our thinking, establish a personal image, establish a department image, establish a hospital brand, start from ourselves, set high standards and strict requirements, establish the concept of "revitalizing the hospital and humiliating the hospital", change the service concept and strengthen the service consciousness. We firmly believe that with the strong support of leaders at all levels, the correct leadership of hospitals and nursing departments, and the joint efforts of general nurse Qi Xin, we will be able to complete all the work and make children and parents really feel at ease and satisfied.
First, strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks and provide high-quality, safe and orderly nursing services for sick children.
1. Constantly strengthen safety awareness education, promptly remind unsafe factors found in the work, put forward rectification measures, and organize discussion, study and reference with nursing mistakes in and out of the hospital as an example. The collection and arrangement of learning and education network enables nurses to fully understand the new situation and new characteristics of nursing error factors, draw lessons from them, and make the safety alarm ring constantly.
2. Strengthen the management of key periods, such as night shift, middle shift and holidays. Implement flexible shift scheduling system, reasonably allocate the old, middle-aged and young people on duty, and organize nurses to study the newly promulgated >: and > seriously, so as to strengthen nurses' good professional identity, sense of responsibility and independent spirit when on duty.
3, strengthen the management of key sick children, such as critically ill children, the critically ill children as the focus of discussion in the morning meeting and succession, evaluate the existing and potential risks of patients, reach * * * knowledge, attract the attention of each class.
4. Manage key employees such as practice nurses, rotation nurses and new nurses, educate them on legal awareness, improve their awareness and ability to resist risks, and make students clear that they can only care for patients under the guidance or supervision of the teaching teacher. At the same time, qualified nurses with clinical experience and strong sense of responsibility are employed as teaching teachers to cultivate students' communication skills and clinical operation skills.
5. Improve nursing documents and records to reduce potential safety hazards. Pay attention to the problems existing in nursing documents at this stage, standardize nursing document records, conscientiously implement the "cross principle" in nursing records, that is, objectivity, truthfulness, accuracy, timeliness and completeness, and avoid irregular writing, such as missing words, unclear alteration and inconsistency with doctors' records. , which not only reflects the comprehensive nursing problem records, but also reflects the symptoms of specialties, so that the nursing documents are standardized and standardized.
6. Improve the nursing emergency risk plan, pay attention to cultivating nurses' emergency ability at ordinary times, and make a retrospective evaluation of each emergency work, learn from it, and improve nurses' ability to deal with emergencies.
Second, take patients as the center, advocate humanized service, strengthen nurse-patient communication, improve patient satisfaction and avoid nursing disputes.
1. The nurses in the office class sincerely receive the newly admitted children, send them to the bedside, and take the initiative to give admission education and health education to their families.
2. Ask the nurse in charge to communicate with the family members of the child every day, including health education, understanding the prognosis of the child's illness, life needs, effects and reactions after taking the drug, etc. Nurse-patient communication can shorten the distance between nurses and patients, and it is the prerequisite and necessary condition for doing all kinds of nursing work well.
3. Seriously implement the notification procedures before and after clinical treatment, respect the family members' right to know, and relieve their concerns.
4. Hold a symposium on holidays every month, distribute patient satisfaction questionnaires, praise and encourage nurses with high service quality, and criticize and educate nurses with poor service quality.
Three, regular and irregular nursing quality inspection, to maintain the continuous improvement of nursing quality.
1, give full play to the role of nursing quality control team and medical treatment. Learning and Education Network collects and sorts out weekly quality inspections, finds problems in time, and corrects and handles them in time.
2, every month on the quality control team, the head nurse quality inspection, nursing department quality inspection feedback information comprehensive analysis, find out the reason, formulate feasible corrective measures, and check the implementation of the rectification.
Fourth, strictly implement the three basics and three strictness training plan to improve the overall quality of nursing staff.
1, according to the "three basics and three strictness" training plan, nurses at all levels are trained, and theoretical examinations and technical operation examinations are organized every month.
2. Ask the nurse questions during nursing rounds, including basic theoretical knowledge, professional theoretical knowledge and nosocomial infection knowledge.
3. Use the morning meeting to ask questions about the core system of hospital nursing and medicine. The collection and arrangement of learning and education network enables every nurse to master it skillfully and implement it conscientiously.
Verb (short for verb) others
1, cooperate with the overall work of the hospital and earnestly complete various mandatory tasks.
2, cooperate with the information center to do a good job of training and coordination before and after the departure of the nurse station network.
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