Personal summary of residential cleaning work 1

Although I have been cleaning for more than two years, I regard the work of the foreman of property cleaning as a sacred job in my heart. Only when I do a good job, reassure the leaders and get the approval of my colleagues, can I be practical in my heart. Although my work is simple and repeated every year, every month and every day, it is not easy to do it well. Because there is only one purpose in my heart: to create a good learning and living environment for the community is the glory of our cleaning staff and my own rice bowl. Although I repeat my work every day, I am never careless, do not go through the motions, and insist on treating my work every day seriously and responsibly. The following is a summary of my work this year.

First, clear purpose and correct attitude.

I arrive at my work place at 7: 30 every morning and start a new day's work. First of all, I mop up the stairs from the first floor to the third floor. The cleanliness of the corridor is very important, which reflects the overall health of a building. Therefore, I clean the corridor every day without affecting the owners to go up and down the stairs, so as to keep the corridor bright and clean, and the ground is free of sundries and sputum stains. At this time, I feel very comfortable. Of course, this good environment is obtained by careful cleaning at ordinary times. Let's have a good mood every day. The owners are very happy and recognized.

Second, persevere, do one thing and love another.

I am strict with myself and try not to add any trouble to my work. Cleaning work will directly reflect our cultural quality and accomplishment. Since such an important task is given to us, besides trusting us, the more important reason is that I have a correct attitude towards cleaning work, love my job and can do my job well. Mainly responsible for cleaning work. Although I am only a sanitation worker, I have won the respect of the owners through my efforts.

I may have just finished cleaning at work, and it will soon be chaotic, but I am not afraid of trouble, and I work very hard. I will conveniently wipe the stair handrails of all corridors every day, keep them clean every day, at the same time, pay attention to leaving no sanitary dead ends, clean key parts at any time, pay attention to maintaining a good sanitary environment, and give everyone a comfortable and comfortable mood.

Third, unite and work hard.

Although I am the head cleaner, I am confident. I don't feel inferior to others. We just have different division of labor. It's a pity that the big family of society has left everyone. In my cleaning work and life, I realized that if you want others to respect you, you must first learn to respect others. I respect every owner in the building and let my work not conflict with their living time as much as possible to make way for time. When the owners occasionally have some problems, don't blame them and keep quiet.

Although I have made some achievements and been recognized by the owners, I will guard against arrogance and rashness, work hard, do what I should do, always remember the purpose of serving the owners wholeheartedly, and make better achievements in the future. I will always be keen on what I am doing and try to do it well.

Personal summary of residential cleaning II

20xx has quietly come to us inadvertently, and we have gained a lot in the past year. As an important department of the hotel, housekeeping department provides clean, quiet, comfortable and warm rest environment for guests, and it is our primary task to provide humanized quality service. At the same time, it is also responsible for generating income and saving expenses for enterprises. The quality of the whole department will greatly affect the service quality and economic benefits of the hotel. Over the past year, through the joint efforts of all staff and department managers, we have successfully completed all the indicators assigned by the hotel to our department, and the service quality, favorable rate and economic income have been greatly improved compared with last year. Looking back on this year's performance, I am still quite satisfied. Although I have always been discouraged and often complained, I still like this job in my heart. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.

1, in terms of health: strictly implement the ward round system, pay attention to the quality of details, record the inspection results in detail, and make healthy makeup; Implement sub-regional cleaning responsibility system and over-piecework system to improve the enthusiasm and effectiveness of employees; Standardize various operation procedures and steadily improve work efficiency.

2. Equipment and facilities: According to the actual situation of moldy wallpaper, moldy decorative board and poor lighting in the guest room area every day, contact the engineering department or foreign engineers for targeted maintenance to improve the service life and quality of guest room facilities and equipment. At the same time, contact pa to arrange daily carpet decontamination, carpet washing and marble mirror maintenance reasonably.

3. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the hotel, and it is also a department with high cost. In line with the idea that saving is to create profits, we call on all employees to start from themselves and from scratch to put an end to all waste. The main manifestations are as follows: ① Employees are required to recycle disposable low-value consumables such as pa shower gel and shampoo, and toothpaste can be used as cleaning agent. (2) adjust the floor lighting according to the actual situation of the guests every night; Ask to unplug the power card and turn off the air conditioner after check-out; The room air conditioner was turned on before the guests arrived in advance, and so on, which saved a lot of electricity for the hotel. (3) In order to control the cost of goods, according to the actual budget indicators of hotel guests, the responsibility for collecting goods from guests lies with people.

4. Training: Make a monthly training plan and implement it to individuals. Conduct targeted training for the room center and floor service classes. At the same time, it has made clear provisions in daily work, such as check-out standard, turndown standard, lighting control standard time, item rental standard and item placement standard. Aiming at the phenomenon that the employees in the floor service class are older and the language is not standardized and unified, the standard post service language specification is used for scenario simulation drills; Conduct spot checks on ground lighting, air conditioning and night beds every day. If employees' operation is found to be irregular and unscientific, they will analyze the existing problems, retrain employees and correct their bad operating habits. Let employees feel the importance and practicability of training in their daily work. Through training and assessment, certain results have been achieved, and the quality of room hygiene has been significantly improved.

5. Team building: Through a series of training and assessment, a good atmosphere has been formed in which the old employees such as Liang, Ge Guohua, and Wang set an example first and the new employees catch up. In the usual work, the flexible handling of customer service and the improvement of customer satisfaction have won the praise and affirmation of customers.

Through a year's work, I found that I have many shortcomings, the most serious of which are summarized as three shortcomings:

1, foreman skills need to be further improved, especially weak skills such as ward rounds.

2. There is still much room for improvement in implementation and supervision.

3, the daily work efficiency is not efficient enough, lack of sense of urgency.

The above three points are among the many shortcomings I have found this year, and the most urgent need for improvement. In my future work, I will always take a warning, strive to improve and further improve myself.

Through daily work, I personally feel that the department has some areas that need improvement:

1, room hygiene needs further improvement, especially in details.

2. The service language of all employees lacks standardization.

3. The comprehensive quality, service skills and professional level of employees are uneven and need to be further strengthened.

4. All kinds of training and assessment mechanisms of the department are progressing in groping, and there is still room for further improvement.

In view of the above shortcomings, I have several suggestions and views:

1, which can strengthen the training of each position and strengthen the service skills and awareness of employees.

2, after targeted training for all staff, quarterly assessment, mid-year appraisal, year-end appraisal and other systems, the survival of the fittest.

3. We can improve the process and standard of training and evaluation, make the training and evaluation more reasonable and improve the quality of all employees.

Summary of residential cleaning work personal summary 3

It's an honor to be a cleaner in xx. This job is hard for me. From the first day, I treated this job with a rigorous attitude.

Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.

In xx community, I try my best to serve sincerely and do my job well. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel.

The purpose of this quarterly summary is not to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience, learn lessons, and look forward to doing better in my future work. Cleaning staff is an ordinary post, but I have been doing it with great care. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects.

At work, I always have a correct attitude and do everything with an open mind. The enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning work of a company is related to the overall image of a company. Showing the clean and tidy side to the residents makes me feel very fulfilled.

To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the company needs it. In the cleaning work, I learn while doing. During this period, the daily cleaning work mainly depends on the effective command of company leaders and the high consciousness of management personnel. In the first quarter, I was able to actively report to the leader when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, and no serious consequences occurred.

This quarter's work also exposed some of its own problems, such as being relatively lax in its own requirements and not paying enough attention to some details, which need to be improved in future work. In the future, I will learn from the advanced, master more skills, improve my professional level, and be determined to devote more time and enthusiasm to ordinary work, complete all the work assigned by the company, live up to the expectations of the company leaders, better serve the owners and add luster to the company.

Summary of residential cleaning work personal summary 4

Over the past year, under the unified leadership of the company, through the joint efforts of department employees, we have completed various cleaning tasks arranged by the company. Based on the service concept of "serving with heart and striving for first-class", our cleaning department has done every job well and has also been recognized by superior leaders and owners. The work of the cleaning department in the past year is now reported as follows:

First, improve the quality of cleaning service by serving attentively.

_ The cleaning department of the company undertakes the cleaning tasks of three office areas, two indoor cleaning areas (about 350 offices) and 10 family area. This is one of the main tasks of our company's service management. The cleaning department has always regarded high-quality cleaning service as the top priority of the whole year's work, solidly carried out the "Year of Quality Service" activities, extended cleaning service projects, and made every effort to build a "_ cleaning" service brand. In this year, our cleaning department has all kinds of disappointments, but in this year, we also have some bright spots. First, at the beginning of the year, after the company received the notice that the provincial company's 20-year group meeting was held in the restaurant of the comprehensive building, the company leaders held a meeting in time to arrange and deploy the group meeting and formulate specific service plans. After receiving the task, the cleaning department immediately organized team member Qi Xin to make careful arrangements and arrangements for the work tasks, and completed 1 efficiently. 60,000 square meters of cleaning tasks. The second is to strengthen the daily cleaning patrol inspection work in communities and office areas, cooperate with the safety inspection work of provincial companies in spring and autumn, pay close attention to the implementation of safety responsibilities, and deepen the investigation and management of hidden dangers. During the inspection, a total of 34 potential safety hazards were identified. Cooperate with relevant departments of the company to complete the registration of several offices in the building that need painting and the replacement of broken curtain wall glass outside several offices in the building. Further standardize the emergency system, adjust the emergency team in time according to the personnel changes, and clarify the responsibilities and implement them. Third, I received that the subordinate departments of the provincial company are moving to the North Building. Our cleaning department immediately organized manpower to carry out a comprehensive cleaning of the North Building, which was well received by the relocated owners. Fourth, do a good job of clearing warehouses and strengthening the management of cleaning appliances. Register all cleaning appliances in a unified way. Fifth, cooperate with the central project department to complete many visits and inspections by superior leaders throughout the year. VI. The company scheduled the curtain wall cleaning outside the building to be completed in June+10, 5438. At the same time, cooperate with all departments of the property management company to complete the reception service of the fourth quarter work conference of the provincial company.

Second, improve the standardization of cleaning and refine the workflow.

(1) On the basis of last year's work, improve the relevant management system and assessment rules of the cleaning department. According to the actual situation of each post, the cleaning department starts with standardizing the service process of each team, assigns people, posts and positions to each team, and implements the responsibility to people. At the same time, according to the employees' work potential and specialty, we should make "three strokes" (marking points, crossing lines and laying lines), so that everyone has something to do and everyone is responsible for the area, check according to the divided responsibility status, and immediately rectify any problems found.

(2) According to the standard training, according to the actual situation of job rotation and new employees' entry, the training is conducted by means of regular lectures and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills and specialties of the squad leader and mobilizing the intention of the skilled workers. This makes it easy for students to understand and master, which not only improves their skills, but also narrows the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Rough first, then fine, one step in place, people walk things clearly (that is, once done thoroughly, people take away all the garbage, sundries and tools).

(3) according to the standard inspection. Don't go through the motions in the inspection work. Put an end to the confusion, put forward problems in time when found, pay attention to the methods of dealing with problems, try not to hurt harmony, and provide help in many ways. There is only one purpose, and the standard is not put down. Insisting on daily inspection is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the clean area will win the satisfaction of the owners and users.

Third, improve management and strengthen the quality of employees.

(1) First, strengthen the management quality and business training of management personnel, organize management personnel to participate in training courses for team leaders, and convey the company's relevant work requirements and cleaning standards through regular meetings.

(2) Strengthen the cultivation of the quality of cleaning staff, and first carry out ideological and moral education for each new employee. According to the different requirements of each post, carry out job training, carry out cleaning knowledge and skills competition among all workers, practice one by one, learn from each other and communicate with each other. Through training, cleaning quality and work efficiency have been greatly improved.

(3) Quality of cleaning service, according to the requirements of cleaning standards formulated by the company; Carefully follow the cleaning workflow to complete each link, and conduct spot checks on the working status and cleaning quality of the cleaning staff in each management area every month. Regardless of the size of the cleaning area, we all need the same standard. The person in charge must carefully record the working conditions, grasp the progress and quality of the work according to the working conditions records, and be aware of it and well documented.

(4) safety management; Always adhere to the basic policy of "safety first, prevention first", fully implement "standardized" operations, carefully investigate the potential safety hazards in various cleaning areas, and do a good job in safety prevention. Always implement safety requirements in all aspects of the whole process of work and management. Intensify the anti-habitual violation of regulations, so as to make unremitting efforts and sound the alarm bell. Conduct safety training for employees every week, disclose information and strengthen employees' safety awareness; Effectively implement the safety responsibility system to ensure the smooth operation of safety management.

(5) Carry out "Three Economies" activities in the company, guide and encourage employees to participate in energy-saving and consumption-reducing activities attentively, so that employees can consciously form the habit of thrift in their daily work. At this moment, reducing consumption and increasing efficiency has become a common practice of employees. Everyone can remember to use less detergent and waste less garbage bags every day, and consciously safeguard their cleaning tools so that every asset of the enterprise can be used on the cutting edge.

Four. Areas requiring improvement

1. Strengthen communication and interaction with cleaning staff. Managers should set an example, carry forward the spirit of unity and cooperation and do a good job every day. Mobilize the working enthusiasm of cleaning staff, and continue to have high working enthusiasm.

2. Cooperate with all departments attentively to fully analyze and plan the cleaning work arrangement. And formulate more detailed cleaning service requirements and standards according to the particularity of each cleaning area.

3. Conscientiously implement the spirit and work arrangements of relevant meetings.

Five, 20** year work plan

1. Continue to carry out "Year of Safety" activities and safety inspections. For the sake of year-round safety

Standards, deepen the investigation and management of hidden dangers, carry out safety risk management education and training, and improve employees' safety risk awareness and post safety skills.

2. Strengthen the training of front-line cleaning staff to improve the overall quality of the workforce. Improve employee on-the-job training, launch on-the-job training materials, focus on training, and implement it by the person in charge. Do a good job in the training standards and assessment records of each cleaning area to ensure that the work of each cleaning area is implemented according to the planned high standards.

3. Conscientiously do a good job _ The company undertakes the task of cleaning the external curtain wall of the power building and comprehensive building of the provincial company, defines the task, implements the responsibility, and implements who is in charge and who is responsible to ensure the smooth completion of the external curtain wall cleaning work.

4. Pay attention to environmental sanitation, improve the sanitary quality of each cleaning area, and ensure that the company's environmental sanitation is an advanced health unit in the province.

5. Continue to carry out the "three savings" activities, starting with saving a drop of cleaning agent and using less garbage bags, so as to turn off the lights when people walk, and turn off the water pipes in time when they are used up. At ordinary times, pay attention to maintaining various cleaning tools, facilities and equipment, and report for repair in time when problems are found, so as not to cause the company's energy waste due to human reasons.

6, strengthen the assessment, do a good job in appraisal. Strive to further improve the assessment from the height of dedication to service and striving for first-class. Based on high quality, high starting point, high standards and strict requirements, focusing on regular inspection and evaluation, we strive to avoid doing well and doing poorly. Implement the evaluation first to promote the poor, reward the excellent and punish the poor, and implement the last elimination system for each team evaluation.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company's employees and community owners live and work in a beautiful, clean, safe and tasteful environment.

Summary of residential cleaning work personal summary 5

Since I became a company employee, I have been trying to adapt to the working environment and post, get along well with my colleagues, study with an open mind, do my duty and finish all the work seriously. Our property management department has been working hard, and the following is my work summary:

A, public * * * environmental health supervision.

Implement the health inspection system, issue a notice of non-conformity or a warning notice to the outsourcing unit if the building environment is not clean enough, and report the situation to the leader if it is not rectified in time. The original outsourcing unit (xx Cleaning Service Co., Ltd.) has not completed the rectification after repeatedly issuing the Notice of Non-conformance and the Notice of Warning. The Property Department actively cooperated with the Management Office to replace the outsourced cleaning unit on June 5438+February/KLOC-0. The new cleaning unit (xx Property Management Co., Ltd.) is understaffed, which affects the cleaning of the building. On June 5438+1 October1the management office changed the cleaning outsourcing unit (Yuan Hang cleaning service co., ltd) again. During the replacement of cleaning units, the property management department successfully completed the handover work and fulfilled the supervision work.

Second, handle complaints and opinions.

The property management department accepts complaints. There were five complaints about service work in 20xx, and the property management department paid an annual return visit to all five complaints on February 26th, 65438 (of which 1 time was unsuccessful due to difficulties in contacting the owner). The results of the annual return visit are very gratifying, and the owner expressed satisfaction and support for the work of the management office.

Third, file management.

Due to the particularity of the historical background of Guo Long Building, under the guidance of the leaders, the property management department has gradually improved the information of enterprise owners: (1) old documents are classified and filed; (2) Update the owner (tenant) information; (3) manage all kinds of contract documents; (4) Print and file files. 20xx65438+On February 20th, under the guidance of the leaders and the cooperation of various departments, the property management department completed the task of collecting information on the owners of the building, which brought certain convenience to the management of the building.

Fourth, project follow-up.

When the property management department receives the owner's help or comments on the project, it will issue the project list in time and follow up the project progress. The Property Management Department shall issue an internal coordination sheet for some public projects and follow it up. In the process of following up the progress of the project, the property management department should do a good job of answering questions and returning visits, and supervise the engineering department to complete the process tasks. If the project is not completed in time, coordinate with the director of engineering department and report the situation to the leader in time. The outsourcing project of the seventh floor and staff dormitory was completed in 20xx year 65438+1October 65438+May, and the property management department played a supervisory and coordinating role in the project.

Five, departmental coordination and supervision.

Implement the departmental supervision system and coordinate the work between departments. When the department is unqualified, communicate with the department head in time and issue relevant documents at the same time. If the phenomenon is repeatedly coordinated and fruitless, report to the leader in time. When receiving an important task that requires inter-departmental cooperation, it will issue a departmental notice in time. For example, in August of 20xx, when receiving a notice that a typhoon parrot attacked the mainland, it will promptly issue a departmental notice to do all kinds of preventive work.

Sixth, official document writing.

When receiving the notice or holidays, timely release the warm tips, notices and other official documents on the bulletin board, and transmit the information of the management office to the majority of business households.

Seven, the management fee collection work.

The property management department is responsible for collecting monthly management fees. In 20xx, under the guidance of leaders, the property management department completed the collection of management fees well. The payment rate of the office building in that month reached100%; There are 3 households whose property management fees are 20xx years overdue for more than half a year. The Property Department is responsible for reporting the management fees to the leaders at the end of every two months.

Eight, warehouse and advertising space management.

The property department is responsible for the rental and charge management of warehouses and advertising spaces.

Over the past year, although the property department has made some achievements, it has also made many mistakes. This has a lot to do with my experience and ability. In the future, I will work harder and strive to improve myself, and complete the work of the property department with a modest attitude and full enthusiasm.

The quality of the property department is an important department related to the vitality of the company, and I know this truth well. I will always abide by the law and do a good job. To build a harmonious socialist society, it is necessary to build a harmonious socialist company, which is related to the vital interests of every colleague and employee.

I will continue to work hard in the new year.