The daily work of electric power enterprises includes many aspects, among which the meter reading, verification and collection of electricity charges are extremely important, which directly affects the economic benefits of electric power enterprises. However, there are still some problems in the process of copying and collecting in power enterprises. This paper discusses the common problems in the copying and collecting work of electric power enterprises, and puts forward the corresponding countermeasures.

Keywords: electric power enterprises; Copy collection; Problems; Countermeasures

At present, electric power enterprises have different common problems in meter reading, verification and collection, and they are closely related. If there is a problem in one link, it will directly affect the work effect of the other two links, and then affect the economic benefits of the whole power enterprise, so it is necessary to analyze the problems in these three links one by one [1].

Frequently asked questions about 1

(1) Problems in meter reading. Meter reading is the most basic step in the process of copying. If there is a problem with meter reading, it will bring trouble to the subsequent verification and collection. At present, there are two main reasons for the problems in meter reading. One is that the attitude of meter readers is not serious, which leads to the error of meter reading data; Another reason is the unintentional omission of meter readers. This is because the daily work of meter readers is rather boring. Facing all kinds of electric meter data for a long time and running around for a long time will not pay enough attention to it, which will lead to errors in meter reading.

(2) Problems in verification. Verification plays a connecting role in this process, which is the audit of meter reading data and the prerequisite for correct collection in the later period [2]. In the process of verification, there are also two reasons that lead to the error of verification. One is that the inspectors are not serious enough, and the other is that the inspectors are not competent enough. Inspectors need to compare the monthly figures in the invoice with the figures on the meter reading card, and also refer to the summons for verification. These two reasons will cause the inspectors to make mistakes in the verification and can't check out the mistakes in the meter reading process.

(3) Problems in the acquisition process. At present, China's electricity charge collection method is mainly quasi-prepayment, which to some extent eliminates the problem of arrears of electricity charges, but there are also many shortcomings [3]. For example, there are few domestic collection outlets, and the domestic collection channels are always relatively single, which will make users unable to pay their electricity bills in time, and then there will be power outages and late fees.

2 solutions

(1) Strengthen mutual supervision. Because these three links are closely linked, it is necessary to strengthen mutual supervision among them. Inspectors shall supervise the meter readers, and supervise whether the working attitude of the meter readers is serious and whether the meter reading data is accurate; The collectors should supervise the meter readers and inspectors to further improve the accuracy of the data, so as to ensure that there will be no mistakes in the final collection of electricity charges; The meter reader should also supervise and inspect the ability of personnel, the accuracy of verification and the accuracy of collection again. Only by strengthening mutual supervision and cooperation can we further improve the efficiency and accuracy of these three links. Moreover, by strengthening their mutual supervision, they can strengthen contact and learn new knowledge from each other, laying a good foundation for future job changes and future employee development.

(2) Implement work responsibilities. Through the analysis of the problems existing in meter reading, verification and collection, we can see that the attitude problem has become a major cause of the problems. In order to correct the attitude of employees, it is necessary to strengthen the implementation of responsibilities and establish a system for the implementation of responsibilities. In view of the attitude of employees, power enterprises can conduct irregular assessments, and the assessment content is based on the customer's evaluation and basic ability. For example, in the process of meter reading, the staff can score the customers they serve after reading the meter, and make a comprehensive evaluation in combination with other assessment contents, and then reward those with high evaluation and punish and help those with low evaluation, so as to enhance the sense of responsibility of employees and clarify their responsibilities. And refine the work responsibility system, and refine the responsibility system. When there is a problem, it is necessary to analyze which link and who the problem appears, and make corresponding countermeasures.

(3) Strengthen customer contact. Because these three links are closely related to customer service and represent the whole power company to a certain extent, we must strengthen our contact with customers in these three links. Establish various channels, enhance customers' timely feedback, and take reasonable solutions when customers have problems or conflicts with power companies, which not only solves customers' problems, but also satisfies customers' service attitude. You can also hold customer seminars regularly, invite some customers from all walks of life who have been in the service scope of power enterprises for a long time to discuss the collection, improve the communication between customers and customers, customers and power enterprises, and also pay a regular visit to customers, so that employees can pay a sincere visit to customers and understand their real thoughts. This can not only help power enterprises solve the problems existing in copying, but also establish a good reputation for enterprises and a good image in the hearts of customers.

(4) Strengthen personnel training. In the process of copying and collecting, there will be some problems due to the lack of personnel ability. People engaged in these three aspects often have low academic qualifications and insufficient awareness of autonomous learning, which requires electric power enterprises to strengthen personnel training. Through the classroom or experiment, combined with appropriate examinations, the basic ability of copying personnel has been improved; You can also hold some competitions aimed at professional ability among employees through competitions, give some rewards to outstanding employees, and organize all employees to participate. It can be divided into individual competitions and team competitions, which not only show employees' ability and style, but also promote employees' learning professional ability, enhance employees' sense of collective honor and unity in competitions, thus enhancing employees' sense of responsibility for their work.

(5) Combining advanced technology. The current science and technology are changing with each passing day. The development of computer and the application of Internet are changing all walks of life. At present, computer technology has not been widely used in electric power enterprises, and it is still dominated by manpower. Although we can reduce problems through supervision or personnel training, we can't completely avoid them. Therefore, the application of more accurate computer technology will greatly reduce the probability of problems in power enterprises' copying. Therefore, electric power enterprises should focus on research and development of this related technology in the future development.

3 Conclusion

To sum up, there are some problems in all aspects of power enterprises' collection, which have a certain impact on the customers they serve. The development of electric power enterprises is their own development and also the development of word of mouth. Only by putting forward targeted countermeasures and solving these problems in practice can we improve the economic benefits of power enterprises and improve their satisfaction in the hearts of customers.

References:

[1] Ling Jiejing. Common problems in electric power enterprises and their solutions [J]. China High-tech Enterprises, 2015 (21):160-161.

[2] Zhang Yan. Analysis of Common Problems and Solutions in Electric Power Enterprises [J]. Shandong Industrial Technology, 2015 (15):160.

[3] Wang Dongmei, Du Ruilan. Discussion on common problems and solutions of electric power enterprises [J/OL]. Electronic production, 20 14(0 1).

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