(1) Selling and filling in civil aviation transport tickets and baggage tickets;

(2) Control flight seats, record and confirm passenger seats;

(three) the establishment, cancellation, change and adjustment of flights;

(4) air ticket cost accounting and settlement;

(5) Handling passenger change, transfer and refund;

(6) Arrange passenger seats, handle boarding passes for passengers, and guide passengers to board the plane;

(7) Handling abnormal business such as oversold, standby, missed flight, mistaken flight, mistaken flight and stolen flight;

(eight) to handle the loss, damage and compensation of air transport baggage;

(9) Receiving goods for the owner and issuing transport bills;

(10) Calculate the expenses incurred by air cargo and settle the freight;

(1 1) warehousing, transportation and management of inbound and outbound goods and container equipment;

(12) Calculate the maximum payload of the aircraft, the available payload of each station and the load balance;

(13) Provide ordinary passengers with services such as inquiry, terrestrial broadcasting, and welcoming service under abnormal circumstances;

(14) Provide special services for special passengers.

The following types of jobs belong to this occupation:

Civil aviation (domestic) conductor, civil aviation (domestic) passenger transport, civil aviation (domestic) freight transport, stowage, airport ground handling, air cargo storage and transportation.