Current location - Education and Training Encyclopedia - Resume - Urgent for management case analysis questions and answers
Urgent for management case analysis questions and answers
Questions and Answers on Selected Management Cases of MBA Joint Entrance Examination (III) Source: KaoDa 2008/710 KaoDa: The first portal of video course in China Education Examination Simulation Examination Room Case: Shanxi Coking Group Co., Ltd. "Three Stricts" and "Three Innovations" Road Development Factory.

Shanxi Coking Group Co., Ltd. (hereinafter referred to as Jiao Shan), formerly known as Shanxi Hongdong Coking Plant, started construction on 1970 and was fully completed and accepted on 1982. After more than ten years of development and construction, the original value of fixed assets has reached 449 million yuan, with 7 100 employees, producing gold coke, urea, coking benzene, tar and clean coal. Among them, provincial excellent products account for 93.54% of the total output value. The company has made profits for 65,438+00 years in a row, and the profits and taxes paid have increased by more than 65,438+00% every year. Shanxi has always maintained its position as a big profit and tax earner, and has become a "national advanced field management enterprise", "national excellent chemical enterprise" and "Shanxi management demonstration enterprise".

Adhere to the "three strictness" in managing the factory 10 years ago, Jiao Shan was a famous loss-making household in Shanxi, and his employees were repeatedly criticized by newspapers. How to reverse this passive situation? Since 1985, the new leading group headed by Xue Peizhen and Li Xuegui took office, they are determined to change this situation. They first started from the basic work, and on the basis of learning the enterprise management experience of Jilin Chemical Company, the pacesetter of chemical enterprises at that time, combined with the actual situation of our factory, they first strictly formulated various management standards, and successively formulated the 179 management system according to the production process characteristics of our factory. 85 kinds of technical operating rules, 234 kinds of management standards and 479 kinds of industry standards (1730 management standard has been formed through induction, sorting and refining) require the whole company to strictly abide by it from top leaders to ordinary employees. In the first year of implementing the detailed rules, once an assistant manager of the company was one minute late for work, he was immediately in informed criticism, and was fined. This incident shocked all the staff. They saw that the leaders were "serious" and deepened their understanding of "strictness is the first priority", and "doing things according to standards" gradually formed a consensus in the whole factory.

Strict labor discipline, process discipline and safety discipline. In July, 1990, "Jiao Shan" set up a special post-inspection office to further strengthen the inspection of the implementation of standards. In terms of labor discipline, seven phenomena, such as being late, leaving early, leaving the post, visiting the post, sleeping on the job, doing private work and reading books, newspapers and magazines unrelated to work, are stipulated as disciplinary actions. Among them, for one violation of discipline, the bonus of the current month will be deducted, and the accumulated semi-level floating salary will be violated twice in the whole year. Accumulated 6 times throughout the year, removed from the list. As a chemical enterprise, fire prevention is very important. "Jiao Shan" stipulates that 50 yuan will be fined once for smoking in the production area, and the middle-level and above cadres will be fined once 100 yuan. Since its establishment six years ago, the post-supervision office has investigated and dealt with 6,503 people who violated the "three major disciplines" (including 32 16 people who violated labor discipline, 24 15 people who violated technical discipline and 1962 people who violated safety discipline). Since 1990, Jiao Shan has fired 12 violators and suspended 12 offenders.

While the punishment is strict, Jiao Shan also pays special attention to rewarding and commending employees who abide by the rules and make outstanding contributions. Xie, a young assistant engineer in the Quality Supervision Department, designed and made the urea automatic sampler by himself, which filled the gap in the same industry at home and abroad and was rated as an outstanding scientific and technological cadre. The one-time bonus is equivalent to the sum of the per capita income of the company's employees in that year. Guo, a young female welder in the synthesis workshop, and Helan Gen, the person in charge of the hot repair section in the coking workshop, were also awarded various honorary titles and received corresponding material and spiritual rewards for their outstanding work performance.

In a word, "Jiao Shan" takes the road of developing factories with strict standards, strict inspection and strict rewards and punishments.

First, management depends on: the "three modernizations" are carefully carved.

"Jiao Shan" through more than ten years of exploration, and constantly put the enterprise into standardized management, their approach is:

First, grasp small things and standardize employee behavior. In order to establish a civilized, efficient, safe and excellent corporate image, they put all positions, warehouses, various articles and areas of the company in the order of production workshop, back auxiliary workshop, first and back office on site, draw and post an article positioning map according to a unified standard, and each position has lockers and tool cabinets, and employees can access articles according to the drawings. The whole production work is clean and beautiful, and everyone feels very comfortable.

According to the characteristics of strong continuity of chemical production process, the process inspection system is implemented in the production posts of the whole company. Since 1992, 700 size signs have been set up throughout the company, indicating the inspection time, inspection contents and operators. The production technology department, the company's dispatching room and the post inspection room insist on regular and irregular inspections within 24 hours every day, and make inspection records. Through the implementation of the process inspection system, many potential problems in the process and equipment can be found in time, and many faults and hidden dangers can be eliminated in time. Chen Fushun, an operator in the coal preparation workshop, found cracks in the root of the dumper bracket during the inspection tour and immediately reported it. After the company organized personnel to repair, it avoided the occurrence of large-scale vicious accidents. Ma Hongxi, an operator in the synthesis workshop of synthetic ammonia branch, found that the oil air defense pipe was blocked during the inspection tour, and took decisive measures to make the chemical fertilizer system run normally. Saved many economic losses for the company.

Second, grasp the connotation and management content specialization. Specialized management is the main content of enterprise management. "Shanjiao" gives full play to the function of professional management office, making special management unique. In terms of quality management, raw material procurement, product production and quality control are strictly controlled by strictly implementing the "three laws of quality", namely, input-output method, quality veto method and quality award method. The product quality is closely linked with every work link, which makes the metallurgy, the leading product of the enterprise, rated as "world-class people's excellent product" and "China-made fine product". In energy-saving management, adhere to the principle of paying equal attention to development and saving, and conscientiously implement 23 kinds of more than 200 personnel assessment systems. Since the 1990s, the consumption and indicators of various products have been lowered year by year. The comprehensive energy consumption of coking coal is actually 33.74 kg and 43.74 kg lower than the international level and the domestic advanced level respectively, and it is an advanced energy-saving enterprise in Shanxi Province. In terms of technical management, we adhere to the policy of Xinghua in science and technology, and have successively completed 52 kilograms of major scientific and technological key projects since 1989, among which urea automatic sampler, biochemical backwater purification circulation system and damping device of 5 12 circulation machine are all the first in China. In terms of financial management, we should implement target (expense) management, set up internal banks, strictly implement the financial system, ensure the completion of the task of paying taxes and fees to the state, and become an AAA-level credit enterprise. In addition, Jiao Shan has its own characteristics in safety management, environmental protection management, marketing management, cadre management and logistics management, which has contributed to the continuous development and construction of Jiao Shan.

Third, pay close attention to implementation and integrate into professional assessment. After years of experience, "Jiao Shan" realized that in order to make the work of the party and government working group closely focus on production and operation, and to achieve the goal of overall operation and all-round development of various management, they implemented the assessment method of "all-round management integration". The specific method is: in a unified time, in accordance with the prescribed inspection standards, using a unified assessment method, the management of each unit of the company is inspected and assessed. At the beginning of each month, with a week's time, led by the company leaders, together with the management department, in accordance with the agreed order, listen to the report, conduct field visits, comprehensively evaluate and score. The assessment results will be cashed in the monthly comprehensive bonus, and the top three will be rewarded differently. Major problems are found and ordered to be solved within a time limit. Integrated assessment not only makes "Jiao Shan" strive for perfection in management, but also avoids the state that all production departments are tired of dealing with various inspections in the past, so that enterprises can be brought into programmed and standardized management, with orderly procedures and stable production.

Second, be strict with love and affection, and increase enterprise cohesion.

Jiao Shan is selfless in strict words, but it also pays attention to correctly handling the dialectical relationship between strictness and love. In material life, find ways to make employees feel at ease and comfortable. Especially for front-line workers who work shifts, free night meals are provided, and the wages of employees who work shifts for a long time will be raised by one level. At present, 380 employees in the whole factory have enjoyed this treatment. Jiao Shan also invests a lot of money in employee education every year. 497 employees obtained college education or above through self-study and further study, among which 3 outstanding scientific and technological personnel went abroad for further study at the expense of enterprises. At present, the company still has nearly 400 employees studying in domestic universities and taking self-study exams. In the selection of cadres, the company leaders encourage employees to recommend themselves, follow up and inspect 12 1 people who meet the requirements of reserve cadres, and accept public comments once a year. At present, 48 people have been promoted to leadership positions. Jiao Shan is located in the suburb of Hongdong, and it is a major concern for every parent that employees' children go to school. The company puts itself in the workers' shoes and actively establishes contact with Linfen, a provincial key middle school 50 kilometers away. The children of workers admitted to this school are all funded by enterprises. A special car will be sent to pick up and drop off every weekend. The replacement of children is often the wish of every retired worker. In order to meet their wishes, all those who pass the physical examination and cultural examination will be hired. If the education level is not up to the junior high school graduation level, the enterprise shall be responsible for funding the training, and then be hired after passing the examination.

Over the years, the company has also organized a large number of employees to travel to Beidaihe, Yanzhou, Shanxi, and Jinci Sanatorium in Taiyuan, so that they can relax and rest after intense labor.

Jiao Shan combines strict love, and constantly creates a large number of Jiao Shan people who love and work hard. Although Wu Yongzhong, an old intellectual, is over 70 years old, he still insists on going through mountains and rivers to investigate and study outside the province. After the implementation of his coking scheme, he saved more than 3 million yuan for the company every year, and gloriously participated in the National Chemical Model Workers Conference. The transformation scheme of desorption gas with liquid in urea production designed by young engineer Lv Xumang has increased the economic benefits for the company by more than 65,438+500,000 yuan every year. There are many such examples in Jiao Shan. It is such a large number of ordinary people with dedication that the company's vitality and vitality are constantly enhanced and its production and business activities are constantly developing.

The successful experience of Jiao Shan people in production management is obvious, but they are not satisfied with it. Company leaders deeply realize that with the deepening of market economy and enterprise reform, products produced in Jiao Shan are facing fierce competition in international and domestic markets. How to make production and business activities to a higher level, "Jiao Shan" will face greater challenges!

Multiple choice

1. From the perspective of incentives, Shanxi Coking Plant mainly adopts the following incentives:

A. alternating positive and negative reinforcement excitation method

B. the method of giving priority to negative reinforcement and supplementing it with positive reinforcement

C. the method of giving priority to positive reinforcement, supplemented by negative reinforcement

D. don't use various incentives as a way to promote factories.

2. The "three strictness" and "three modernizations" of Shanxi Coking Plant are more inclined to:

A. Taylor's scientific management theory

B. Fa Yueer's management process theory

C. Rules and procedures

D. system theory

3. From the plan form, Shanxi Coking Plant has formulated 1730 management standards, including:

A. policies, rules and procedures

B. Rules C. Rules and procedures

D. Rules, procedures and planning

4. From the theoretical analysis of human nature hypothesis, Jiao Shan's management measures are more inclined to:

A. Economic man hypothesis

B. Social person hypothesis

C. Self-actualizer hypothesis

D. Complex human hypothesis

5. From the analysis of Jiao Shan's practice, do you think their most successful experience is:

A. Severe punishment and strict labor discipline

B. Grasp basic work and system construction

C. Give play to the role of professional functional departments

D. care about employees and solve problems for employees.

Reference answer:/kloc-0 1.b2.a3.c4.d5.b

Do more questions, think hard, and the exam editor believes that the victory of the joint exam must belong to you!