The purpose of this report is to outline which aspects of our department operate most effectively, which aspects need improvement, and how to achieve effective improvement.

First of all, it should be emphasized that most team members generally show true team spirit, are willing to do their best to give priority to smooth interaction with customers, and are unwilling to work outside normal working hours.

Most importantly, every member of the team is carefully selected, and they are excellent in negotiation skills and communication skills.

Therefore, a recent survey of most of our customers shows that our department has a very good image outside the company.

Unfortunately, however, some aspects don't seem so good. As part of our sales team, people spend most of their time on the phone and can't arrange any training courses in their schedules. Because there is no clear strategy to encourage employees to attend training courses, they may feel guilty and decide to use part of their working hours to acquire better knowledge, such as computer software.

In other words, I strongly recommend that a clear strategy be formulated to encourage people to register for at least two training courses every year.

This will help them understand that it is good for them and the company to improve their qualifications regardless of their initial qualifications.