2. Express emotions-express impressions → express feelings → generate induction.

3. Establishing greetings-implying mutual affection → being friendly (unfriendly) → establishing greetings

4. Make an attempt-through greeting → explanation (hint) → achieve the goal. Many managers often do this in actual communication or send an email to someone. This process is not followed and ignored, and the person is expected to submit the task on time before the specified time.

The correct communication process should be like this:

1. When communicating with the communicated party, the communicator and the communicated party should convey clear work objectives and requirements and ask each other's opinions. (Two-way communication or multi-way communication)

2. Reach an agreement, let the other party understand your intention and purpose, and confirm the action list. (responsibilities and tasks are implemented to specific people).

3. In the process of implementation, it is necessary to track the implementation, confirm whether the executed person needs assistance and help identify whether there are potential risks.

4. Check the implementation results.

Pay attention to summary, review and action before the end of communication to ensure the communication effect. The ultimate goal of communication is to make the communicated person understand what you want to convey and consciously carry out what you want him to do.

In order to complete efficient communication, we need to analyze the communication objectives first, that is, subdivide the communication objectives from general to specific, make clear what the overall objectives, sub-objectives and sub-objectives are, and then plan communication from specific objectives.

The overall goal is a comprehensive goal and a general statement that the communicator hopes to achieve.

Sub-goals are concrete, measurable and time-limited steps that guide you to achieve the overall goal.

A sub-goal is more specific. It is based on your action goal and clearly determines how you want your communication partner to respond to your communication. What information do you want your communication partner to know and how to act?

For example, the overall goal is divided into goals, and the communication between departments is strengthened, and departmental communication meetings are held twice a quarter. In this communication, I will let my boss and other departments know the progress of R&D and the support they need, expand the customer base and develop 20 new customers every week. After reading this letter, the customer will sign a contract to establish a good financial foundation and maintain an asset-liability ratio of no more than XX per year. After reading this email, the accountant will provide quarterly expenses for my report. Increase the number of female designers with information. Hire 30 female designers before the end of the year. Through this campus presentation, at least 20 outstanding female college students will be attracted to join the company's talent pool, and the market share will reach X before a certain day. Through this exhibition, the sales representative will understand the development of our products. According to cooperation and decisiveness, communication attitudes can be divided into the following five categories:

1, mandatory. Very decisive, lack of cooperation spirit, such as communication between superiors and subordinates, communication between parents and children. It is not easy to reach a consensus.

2. Cooperation. The attitude of real communication is to dare to take responsibility and actively cooperate. This kind of communication is easier to get feedback and reach a consensus.

Step 3 avoid it. I won't cooperate with you even if I don't make a decisive decision.

4. compromise. Some are bold, some are cooperative, and they are generally called wit.

5. accommodation. Did not make a decisive decision, but very, very cooperative. Whatever you say, he says yes, yes, yes. In the actual communication process, the communication between superiors and subordinates shows more accommodating attitude. This kind of communication loses the meaning of communication and can't get real feedback. Communicators need to consider their own credibility when spreading, that is, the trust, trust and acceptance of information recipients. The higher the credibility of the communicator, the easier it is for the information to be accepted.

Based on the theories of ferenc, Levin and Kurt, there are five factors that affect the credibility, namely status, good wishes, professional knowledge, appearance and common value.

The factors that affect the credibility and the factors that use skills are based on the emphasis on the initial credibility and the strengthening of the acquired credibility. Status, rank and power emphasize your title or position, which connects you with people with high status, or quotes people with high status. Good wishes, personal relationships, "long-term records" involve relationships or "long-term records build good wishes by emphasizing the interests of the audience."

Share your professional knowledge;

Introduce the way you get professional knowledge, connect yourself with someone the audience thinks is an expert, or quote the attraction of his words. The audience likes you to emphasize the characteristics that the audience thinks attractive, build your image by identifying with your audience's interests, use verbal and nonverbal expressions that the audience thinks vivid, share common values, common problems and needs, establish commonalities and similarities at the beginning, and combine information with common values. Establish commonness and similarity from the beginning, and combine information with common values.