Situation:
The first step is to clarify the background of relevant experience and tasks: what type; How it was formed; What was the situation at that time.
Task:
The second part clarifies the relevant experience and tasks: what goals to achieve; What links and processes are involved in the completion process?
Action:
The third step is clear: analyze such a situation; Decide on the course of action and the steps to be taken.
Results:
The fourth step describes the results. These four steps are essential when recalling experiences. Next, let's give an example.
Example:
Introduction to achievement experience:
From March 2008 to September 2008, I worked as an intern in the technical support of the warehouse management system in the logistics department of a group service company in Beijing, where the team successfully completed the design and implementation of the warehouse management information system (WMS) of a company in Taiwan Province.
Situation:
1. Beijing XXX group service co., ltd. serves ... company.
2. The Logistics Department of this company undertook the design and implementation of a warehouse management information system in Taiwan Province Province.
The logistics department of this company is a newly-built department. Prior to this, it has never undertaken the construction and implementation project of warehouse management information system, which is the first cooperation between the company and a company in Taiwan Province Province.
4. There are 10 people in the logistics department. Although it has just been established, the team members have rich relevant work experience.
5. The system development task is completed by the outsourcing company.
6. The client company has 24 warehouse distribution points in China.
Task:
Team goals and tasks:
1. Analyze the warehousing and distribution process of the customer company.
2. Design the system according to relevant processes and propose business improvement schemes.
3. Cooperate with the system development team to complete the development of the warehouse management information system.
4. The developed warehouse management information system has been successfully implemented in 24 warehouses of the client company, which improves the efficiency of warehouse operation and reduces the cost of warehouse operation and management, and the client company is satisfied.
My goals and tasks:
1. Understand the warehouse operation process of the customer company, and collect and summarize the customer requirements.
2. Track the implementation progress of warehouse management system in all warehouses in China.
3. Responsible for the implementation of the warehouse management system of the client company's Beijing warehouse.
Action:
My work and tasks:
1. Within one week, communicate with the system operators of the customer company in 24 warehouses across the country by telephone, understand the problems and needs of system operators at different levels, and prepare system requirements and improvement reports.
2. Actively enter the warehouse site of the client company in Beijing, deeply understand and analyze the daily operation process of the warehouse within 6 months, and be independently responsible for the implementation of the warehouse management system in the warehouse.
3. Through telephone training and on-site training, guide the business process operators in 24 warehouses of the client company to use the warehouse management system for daily operation.
4. Write EXCEL documents related to warehouse business processes with VBA.
Results:
Overall achievement of the project: the company's warehouse management system has been successfully implemented in 24 warehouses of the client company, and the average distribution error rate of warehouses has dropped below 3%, and the operating cost of warehouses has been reduced by more than 30%; It has been highly recognized and appreciated by the client company.
Achievements of my work:
1. 30 warehouse management system operators have been successfully trained in 24 warehouses of the client company, and all the trained operators can operate the warehouse management system independently and skillfully.
2. Independent and responsible Beijing warehouse, in all warehouses of the client company, the operation accuracy rate is over 98%, ranking first among 24 warehouses.