Zhong Ding Hotel ERP integrated management system is suitable for large hotels, clubs, business centers and other places, providing professional room management, recreation center (bathing, pedicure, health care, hot springs), catering management, personnel management, central inventory, central reservation, financial management, customer management and so on. , and all systems are integrated to provide a unified hierarchical reporting system for the whole store and branches, with cross-consumption settlement by departments, independent accounting by departments and in-store management. Mainly provide complete solutions for comprehensive hotels. The system includes all kinds of functions required by hotels, restaurants, baths, clubs and other comprehensive hotels.
The comprehensive hotel hopes to have a system that can conveniently manage the business relationship between various departments in the hotel; As a hotel guest, I hope to have a unified bill for all the expenses in the hotel, so as to enjoy the hotel service and facilitate consumption. From the seemingly simple process of accommodation, eating, bathing to leisure, there are actually complex business processes and settlement processes behind it. Zhong Ding Hotel ERP Management System Comprehensive Edition has considered all the details for you. You just need to focus on the guests and solve other trivial matters.
2. The function module of Zhong Ding Hotel ERP integrated management system.
1, Data Service-Function Description
(1) Database connection setting: set the address of the database server to which the system will connect;
(2) Backup database: the function of manually backing up user data information, which is convenient for restoring historical backup data in case of data damage or special circumstances;
(3) Restore the database: when the data is damaged or entered incorrectly, you can select historical backup data through the restore function to restore the data;
(4) Optimize the database: Optimizing the database function can eliminate the potential problems of the database in time and clear the garbage logs generated by the software operation, thus improving the stability and efficiency of the database;
(5) Automatic backup function: automatically backup user data information according to the backup time set by the user;
2. System Settings-Brief Description of Functions
Basic data used in software operation, such as payment method, pricing unit, material information, employee settings, warehouse settings, membership settings, timing settings, commodity settings, production department, production plan, preferential plan, employee commission, operator settings, menu settings, special price settings, service fee settings, shift settings, room settings, reasons for returning orders, customer sources, certificate types, business point settings, etc.
3. The front desk business-function description (for short, see the function introduction of each module)
Room front desk: room service center, night audit report, goods storage, supermarket POS, room reservation, member management, agreement unit, business inquiry, system setting and shift management. ...
Catering front desk: fast food take-out, product ordering, membership management, sales management, banquet reservation, business inquiry, warehouse management, system setting and shift management.
Bath front desk: supermarket POS, member management, self-service credit card consumption, guest reservation, technician management, business inquiry, warehouse management, system setting and shift management.
KTV front desk: supermarket POS, member management, self-service credit card consumption, guest reservation, business inquiry, warehouse management, system setting and shift management.
It can also be used in combination with bars, nightclubs and clubs.
4. Supermarket POS- Function Description
It is suitable for small supermarkets affiliated to hotels, and adopts standard supermarket POS management interface, which is fast and convenient.
5. Member Management-Function Description
Support discount cards, stored value cards, credit cards and other membership card types; Support the transfer, loss reporting and card replacement of membership cards; Support fast and accurate member and member consumption statistics query.
6. Protocol Unit-Function Description
Support to set company type, agreed house price, credit line, account period days, preferential method (pro-rated pricing), etc.
7. Reservation Management–Function Description
(1) Support caller ID function;
(2) Support the reservation management of different rooms in different time periods, and display the historical reservation information and personal preferences of the guest at the same time;
(3) Booking customer data management, supporting blacklist management;
(4) Support a comprehensive overview of the reservation status of future dining tables;
8. Inventory Management–Function Description
(1) Query the operation details of material purchase in/out, transfer and inventory.
(2) Support alarm inventory query
(3) Support the generation of purchase plans.
(4) Support inventory carry-forward and reverse carry-forward.
(5) Support current inventory query, inventory cost statistics, inventory change query and material purchase price analysis.
9. Manager Query-Function Description
Including guest information, check-in information, pre-departure information, night audit report, sun and moon statistics, donation refund statistics, account list and other business query reports.
10, Employee Management-Function Description
(1) Basic employee information management
(2) Information management of employee leave, rewards and punishments, transfer, salary adjustment and salary records.
(3) Salary template management, which automatically generates employee salaries.
(4) Withdrawing business commissions
1 1, interlock module-function description
(1) Support all branches to share members in real time, so as to meet the requirements of one-card membership.
(2) Support the chain management mode of "central kitchen" and effectively control the storage cost.
(3) Support the remote manager's monitoring and inquiry system, so that you can know the operation of any branch in real time anytime and anywhere.
12, Financial Management-Function Description
(1) Revenue and Expenditure Account Registration Query
(2) Registration and inquiry of accounts receivable and accounts payable
(3) Registration and inquiry of loan accounts
(4) Accounts can be audited according to the manager, project, current customers and accounts.
13, hotel room, catering, entertainment and bath integration-function description
The system is not limited to one industry, and may involve catering, guest rooms and hotels, bath centers, foot massage and other industries. The comprehensive ERP version integrates a set of perfect management schemes for different industries, supports the sharing of members among different industries, unified management of warehouses, mutual transfer of consumption in different consumption places such as restaurants, guest rooms and bath centers, and facilitates the unified checkout of the same customer after consumption in different places; The remote store manager monitoring query system supports the comprehensive statistical comparison of cashier data of different types of stores' direct business.
Three, Zhong Ding Hotel ERP integrated management system function structure diagram.
4. Schematic diagram of chain mode of integrated ERP management system
Verb (abbreviation of verb) Advantages of comprehensive ERP in hotel management system
Unified management of member information: unified management of guest (hotel, catering, entertainment, etc.) information. ) is consumed by different departments. By analyzing these data, we can know the customer composition, consumption level, stay time, customer retention, seasonality and so on, which can help the hotel customer relations department improve the service quality. Help the hotel marketing department to formulate competitive sales strategies; Help hotel senior management to analyze the source of commercial profits.
Unified inventory management: hotels, restaurants and entertainment. Each module can share an inventory management. The inventory module is equipped with multiple warehouses and can be transferred back and forth. It also supports the function of transferring central inventory to branch companies in chain mode. Make the inventory management of the hotel centralized and unified.
Unified personnel management: hotel, catering and entertainment, each module can share a personnel management, which can manage all hotel employees in a unified way, establish personnel files, and manage employees (leave, salary adjustment, assessment, rewards and punishments, etc.). ), salary management, statistical reports, etc. Make the hotel personnel management centralized and unified.
Unified financial management: hotel, catering and entertainment, each module can share a financial management, and financial personnel can conduct unified management and statistical inquiry on the capital flow of the whole hotel.
Unified department settlement: hotel, catering and entertainment, all modules can be seamlessly combined. After spending in different departments of the hotel, guests can make unified accounting and settlement at any business front desk through the function of throwing orders. Hotels can also use each module independently according to actual needs.
Unified operation interface: As a manager, you can be familiar with each module in a short time because there are unified standards for using interface and operation. As an operator, it can be easily transferred between different departments according to the needs of the hotel, which saves the dependence on the system environment and saves a lot of training time. In the service industry, efficiency is profit.
Comprehensive data analysis: the business data of hotels, restaurants and entertainment departments can be queried, analyzed and reported on one platform. As a management, you can keep abreast of the benefits brought by various departments and facilitate the performance appraisal of departments and employees. At the same time, it is clear at a glance about the consumption habits of guests in the hotel, which can increase high-profit and customized services in a targeted manner.
Unified report generation: unified report management can make the management conveniently and timely understand the operation status of various departments of the hotel. Analyze the data more effectively and find out the relevant coping strategies. It can also effectively evaluate all departments of the hotel and eliminate operational and financial loopholes. At the same time, in order to facilitate the centralized management of managers, the system provides a self-management subsystem, which can conveniently manage users, institutions, managed rights and so on.
Sixth, the value of comprehensive ERP to hotel management system.
Improve hotel service quality and customer satisfaction.
Provide dozens of fuzzy query methods to quickly locate the guest information you need.
Massive customer history data storage, providing all kinds of personalized services for guests in real time.
Automatic identification of guest history and VIP level processing are conducive to establishing the characteristic image of the hotel.
Quick checkout processing, providing clear and accurate documents.
The application of new technology integrates the functions of telephone, door lock and identification.
Improve the efficiency and income level of hotel management
The strategy of flexible setting of house price can maximize the rental rate and average house price.
Perfect forecast and various sales statistical analysis are beneficial to marketing decision-making.
Provide a variety of analysis modes, so that managers can easily complete all kinds of complex analysis work.
Blacklist alarm and credit limit control have eliminated possible loopholes in all aspects of finance for hotels.
Improve the work efficiency of hotel staff
The comprehensive processing function of the joint pavilion can automatically process the information and accounts of fellow guests.
The integrated reservation management function links various resources such as rooms, restaurants and bath centers.
Various modes of breakfast management functions, especially the use of one card, make breakfast management easy to manage.
Flexibly set the function of manual night trial or automatic night trial, which makes the work of night trial personnel easier.
Improve the hotel internal management system
Provide multiple security levels to ensure that all kinds of data are not viewed and operated by people who have no right to ask.
Perfect log management, the whole process of staff operation tracking records, is conducive to clear responsibility.
Provide a variety of quantitative data to facilitate hotel assessment and control, such as staff workload, sales performance, etc.
Stable management mode and humanized operation reduce the adverse effects caused by employee turnover.
Good internal control scheme design, such as the number of rooms, consumables, catering raw materials, etc.
Comprehensive management data analysis has improved the control and decision-making level of hotel managers.
Establish a strict and effective logistics control system
Realize the integrated design of logistics and minimize the daily workload.
All documents are entered at one time, and subsequent documents are automatically generated, which improves the efficiency of document circulation.
Through the nuclear price system, it is no longer a tedious thing to check the warehousing price and pricing.
Scientific inventory processing method can set different inventory cycles according to material classification.
Realize the real-time control of raw materials in bars and kitchens, and provide a comprehensive analysis of operating costs.
Improve the management level of hotel human resources.
Really realize the unification of personnel management, and let the personnel manager easily manage the employees in all departments of the hotel.
Establish different salary levels for hotel employees according to different levels.
Realize the post transfer, reward and punishment records of all hotel employees.
Seven. Flow chart of catering business
Eight. Functional structure diagram of guest room
Nine. Bathing business flow chart
Nine. Functional structure diagram of. Keyboard tape hole detector
X. members realize chain mode.