Various service windows such as dispute acceptance, judicial confirmation, multiple linkage, legal aid, civil notarization and legal consultation are open. The staff perform their duties and serve warmly. This is the diversified solution center of contradictions and disputes in Qingdao West Coast New District (Huangdao District). The center provides free all-round "one-stop" mediation services for nearly 6.5438+0.8 million people in the region, such as neighborhood disputes, family conflicts, labor, doctors and patients, traffic accidents, etc.
"In recent years, especially after the 17th meeting of the Central Deep Reform Group deliberated and adopted the Opinions on Improving the Diversified Solution Mechanism of Contradictions and Disputes, the Management Committee of the Working Committee of Qingxi New District (Huangdao District Committee and District Government) arranged special funds to build the Diversified Solution Center of Contradictions and Disputes in Qingdao West Coast New District (Huangdao District) in combination with the regional characteristics of the new district." Wang Chongjiang, secretary of the Political and Legal Committee of the District Committee, said, "At the same time, on this basis, we will continue to improve the public legal service platform at the district, town, street, district and village (community) levels, and strive to cultivate industrial and professional mediation organizations to achieve diversified solutions to contradictions and disputes and full coverage of urban and rural industries."
"Don't underestimate these pages!" Mr. Wang, who just walked out of the family mediation room, said, "It saved my home!" The "it" that Mr. Wang has been talking about is the family mediation book that has been signed and sealed.
Mr. Wang is 50 years old and was introduced to marry Ms. Yang, who is in her twenties and suffers from polio. Shortly after the marriage, the in-laws proposed to transfer the house belonging to Mr. Wang's parents where the couple now live to the name of Mr. Wang and his wife, or divorce. After being rejected, she simply took her niece and nephew back to live with her parents, claiming that she would divorce if she didn't give her the house. Mr. Wang's repeated visits were rejected by his in-laws. He can neither see his wife nor pick up the children.
In desperation, Mr. Wang walked into the diversified solution center of contradictions and disputes in Qingdao West Coast New District (Huangdao District). "I didn't expect it to be solved at once." Mr. Wang carefully helped his mother-in-law who had just arrived. "I'm old and confused. It's all my fault. It's all my fault." My mother-in-law is a little embarrassed. Everyone ha ha laugh.
The diversified solution center of contradictions and disputes in Qingdao West Coast New District (Huangdao District) is divided into east and west parts. It integrates nine functions, including acceptance, mediation, guidance and supervision, and cooperates with public security, courts, procuratorates and other departments to coordinate the diversified solution of social contradictions and disputes in the whole region. At the same time, in order to adapt to the privacy protection of people's mediation, several separate mediation rooms have been set up. Since the beginning of this year, the center has directly mediated difficult disputes 156, with a success rate of 98%; He has received more than 220 legal consultations, and 80 disputes have been settled, which has become the hub of the diversified organization system of social contradictions and disputes.
"Don't tell me that the Medical Commission is really useful!"
The patient, Ms. Liu, had an operation in the hospital because of heart disease. During the operation, the doctor made a mistake and interrupted two adjacent blood vessels. After the operation, the patient had a pacemaker installed in his heart, and then there was a dispute between doctors and patients. The patient gathered dozens of relatives to surround the hospital for several days, and the problem remained unsolved for a long time.
"I heard that there was a medical commission set up in the district, so I found it here with the idea of giving it a try." The husband of the patient Ms. Liu said: "I didn't expect that the medical commission really worked. I'm here to send a banner today! " On the banner, there are four gold-plated characters, "Truth in Adversity".
It is understood that Ms. Liu's doctor-patient dispute is the first doctor-patient dispute accepted after the establishment of Medical Commission 20 12. Han, head of the Mediation Section of the Judicial Bureau of Qingdao West Coast New District (Huangdao District), said, "After the case was accepted, we hired experts in related fields. After repeated investigations and judgments, it is considered that the hospital's treatment plan is correct, but the doctor's operation is at fault, and the hospital should take full responsibility and compensate the patients for their losses according to law; Some' excessive' demands made by patients should be rough and not detailed. Under the reasonable premise, put yourself in the shoes and give full understanding and sympathy. " After the mediation is successful, the Medical Commission will issue a mediation agreement and apply for judicial confirmation. The hospital paid 99,000 yuan, and both parties immediately fulfilled it. A potentially intensified medical dispute was successfully resolved.
In addition to the Medical Commission, Qingxi New District also vigorously cultivates other specialized and professional people's mediation organizations. Twenty-five industrial and professional organizations have been established in industries and fields prone to disputes, such as transportation, labor, property, marriage, consumer rights protection, food and drug safety, and tourism. And social retirees with high social prestige, recognized by peers and a certain level of mediation are employed as full-time mediators to attract and encourage law firms and legal services to participate in industrial and professional people's mediation work, timely and effectively deal with contradictions and disputes in specific fields, and establish special management and operation.
According to statistics, in the past three years, industrial and professional people's mediation organizations in the whole region have settled more than 2,600 road traffic accident disputes, involving more than 90 million yuan in damages; Mediation of labor dispute cases 100, involving more than 8 million yuan; Mediation of disputes between doctors and patients 139 cases, involving compensation amount120,000 yuan. The success rate of all kinds of mediation reached over 95%, and the fulfillment rate reached 100%. Among them, there were no mediation agreements 196 confirmed by judicial organs, and none of them were "converted from civilian to criminal", achieving full coverage of the industry.
"What's the matter? It will be solved by making a phone call. "
"If residents have any disputes or do not understand anything, please call. Simple, I will answer them on the phone; It's a little more complicated, and it will arrive in less than half an hour. " Lawyer Xue Huili of Chaoyang Mountain Road Community Lawyer Conference Room of Athena Chu Sub-district Office said while displaying the "service business card", "All elderly people over 60 years old will be provided with on-site service; Legal aid cases, tracking services throughout the process. "
In recent years, Qingdao West Coast New District (Huangdao District), on the basis of perfecting the mediation organization at the town and village (community) levels, relies on 26 judicial offices at the town and street levels, integrates the resources of 27 legal service offices, builds a public legal service station, and provides services such as dispute mediation and legal consultation to create a "half-hour service circle"; Establish a comprehensive mediation room in 166 district, and provide each district with a legal adviser to provide legal advice and mediate contradictions and disputes through the way of government purchasing services, so as to create a "15-minute legal service circle"; At the village (community) level, 28 demonstration community judicial studios have been built to create a "zero-distance service circle".
"In the past, among the neighbors in the village, there was something with a red face and a thick neck, and he always had to run a few miles or even a dozen miles to find mediation in the district, town and street. It's too much trouble to delay talking. " Ms. Sang, who lives in the Champs Elysé es community, has a deep understanding. "It's convenient now. The street will print the mobile phone number of each mediator and community legal adviser on the health and well-being manual and safety prevention manual and distribute it to every household. If something happens, just make a phone call and it will be solved. We all call it' service card' in private. "
Up to now, the completion rate of district, town, street, district and village (community) mediation committees has reached 100%, and people's mediation committees have been established 1486, with a total of 4,268 mediators. Since 20 16, apart from the cases mediated by professional mediation organizations, there have been more than 4,000 cases mediated by people's mediation organizations at the fourth level in the whole region, including more than 2,800 cases mediated at village level, accounting for 70% of the total mediation in the whole region, basically achieving the full coverage of the urban and rural mediation network of "family disputes do not leave the village and neighborhood disputes do not leave the village".
(Liu He, Zhang Xiaofang)