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How to solve the problem of unpaid refund?
If a refund has been promised but not refunded, a lawsuit may be brought to the people's court after being urged.

If a refund has been promised but not refunded, a lawsuit may be brought to the people's court after being urged. Prosecution is the act of bringing a lawsuit to the court according to law and requesting the court to hear a specific case. That is, ask the court to pass the trial and let the defendant bear some legal responsibilities and obligations. The prosecution must have a clear defendant, specific claims and factual basis, and must also fall within the jurisdiction of the court being sued. There are several ways for merchants not to refund complaints:

1. If it is an online shopping product, you can complain to the purchasing platform;

2. Call the 123 15 consumer hotline to complain and safeguard rights and interests;

3. Ask the local consumer protection association for help, that is, the third party persuades and mediates the parties to the dispute, so as to urge them to reach a settlement on the dispute;

4. When bringing a lawsuit, consumers can bring a lawsuit to the people's court for infringement of their legitimate rights and interests, and request the court to conduct a trial in accordance with legal procedures.

6. The first method is to log on to Taobao's homepage, and then click on mine to find the customer service tips.

7. Enter the customer service interface and respond to your questions.

Compensation standard for food quality problems

You can demand compensation from the producers and operators for ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan.

According to the provisions of Article 148 of the Food Safety Law, consumers may claim compensation from the operators or producers if they are damaged by eating food that does not meet the food safety standards. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers can demand compensation from the producers and operators for losses that are ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan. However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Article 122 of the Civil Procedure Law. The prosecution must meet the following conditions:

(1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case;

(2) Having a clear defendant;

(3) Having specific requests, facts and reasons;

(4) It falls within the scope of civil litigation accepted by the people's court and is under the jurisdiction of the sued people's court.