1, basic quality: A hotel housekeeper should have good communication skills, service awareness, sense of responsibility and teamwork ability.
2. House management: The housekeeper of B&B needs to know the knowledge of house decoration, equipment maintenance, cleaning and sanitation, and be able to handle emergencies skillfully to ensure the safety and comfort of the house.
3. Customer service: Hotel housekeepers should have a good sense of customer service and be able to provide professional opinions and suggestions to solve customers' problems and needs.
4. Marketing planning: B&B housekeeper needs to have certain marketing knowledge and be able to formulate effective marketing strategies to improve B&B's popularity and competitiveness.
5. Financial management: Hotel housekeepers need to master basic knowledge of financial management and be able to make reasonable budget and revenue and expenditure plans to ensure the economic benefits of the hotel.
6. Laws and regulations: B&B housekeeper needs to know relevant laws and regulations to ensure that B&B's operation is legal and compliant.
Extended knowledge
I. Job responsibilities of B&B housekeeper
1. Responsible for the site selection, preparation and construction of Hainan B&B, and participate in the design and decoration of the B&B..
2. Be responsible for the market positioning, planning and layout of B&B, and formulate and promote the standardization and normalization of the overall B&B operation.
3. Cooperate with the person in charge of the branch to summarize and formulate the business operation plan.
4. Be responsible for making annual business plans and business objectives.
Second, the evaluation content and standards
The evaluation content mainly includes four aspects, namely: professional practical ability, business knowledge and skills, service skills and comprehensive quality. The standard requires the housekeeper to be proficient in relevant laws and regulations and tourist service standards, have the ability to receive and arrange guests independently, be good at handling emergencies and customer complaints, and be able to carry out basic hotel maintenance and management.
Third, career prospects.
With the rapid development of B&B and other accommodation services, B&B housekeeper has become an indispensable professional in this industry. At the same time, this is also a relatively young professional field, so it is easier for practitioners to obtain industry recognition and development opportunities with the B&B housekeeper vocational skill level certificate.