20 17 Model essay on the Implementation Plan of Quality Service for Government Organs 1 aims to consolidate the achievements of spiritual civilization construction, vigorously improve the public civilization index and the overall civilization level of our city, and give full play to the positive role of municipal departments, especially window departments, in serving the grassroots, the masses and the development of services. After research, it is decided to carry out quality service creation activities in various departments directly under the municipal government. The following implementation scheme is specially formulated:
I. Guiding ideology
Guided by the implementation of Scientific Outlook on Development and the improvement of citizens' happiness index, with the improvement of urban public civilization index as the core and the creation of quality services as the focus, we will actively promote the openness of government affairs, improve the service system, improve the service mode, expand the service scope, innovate the service measures, improve the service quality, vigorously promote the sunshine convenience action, and gradually form a daily, institutionalized and standardized work pattern, so that the office service window will gradually become an image of closely contacting the masses, doing practical things for the masses, transforming government functions and improving administrative efficiency.
Second, the main content
1, improve the style of work and serve the grassroots. According to? Strive for first-class team, cultivate first-class style and create first-class performance? Requirements, firm ideals and beliefs, and cultivate good ideological style, work style and life style. Strengthen service awareness, improve service quality, and actively mobilize government cadres and workers to go deep into the grassroots, enter the masses and carry out? Face to face? 、? Intimate? 、? Real? 、? Zero distance? Service.
2. Understand people's feelings and serve the masses. Firmly establish a sense of purpose, take serving the grassroots and the masses as the purpose, start the brand, innovate the carrier and highlight the characteristics. Listen to the opinions and voices of the masses extensively, and effectively solve the most concerned, direct and realistic interests of the masses. Go deep into the masses to visit the poor and ask questions, grasp the people's feelings in time, and do a good job in helping the people in need. Further improve the service system, service process and service standards, standardize the service behavior of government staff, and give full play to? For the people, the convenience and the benefit of the people? The window effect of.
3, around the center, service development. It is necessary to enhance the awareness of the overall situation, plan all work according to the overall situation of the city, improve working methods according to changes in the situation, serve enterprise development, enterprise party building, difficult workers and harmonious labor relations, and achieve new ways to serve the development of circular economy, new measures to serve the development of county economy and new ways to serve the development of private economy.
4. Innovate the carrier and strive for perfection. In all windows? Better than a standardized management environment, better than civilized and high-quality service, and better than the image of people's satisfaction? (3) Appraisal activities, actively promoting scientific and standardized management, optimizing service measures for the convenience and benefit of the people, and improving the service skills of government functionaries,
Third, specific measures.
To carry out quality service creation activities, we should combine it with giving full play to the functions of departments, with advanced construction and strong foundation projects, and with promoting scientific development, so as to do practical things and see practical results. The main measures are as follows:
1, carry? Focus on grassroots and customers? Research activities. Go deep into the service targets, grass-roots units and pairing targets, listen to the opinions of cadres and masses and service targets, carefully find out the gaps in the work of this department, formulate measures, and do a good job in rectification.
2. implementation? Do good for the grassroots and the masses? Activities. Grasp the problems that the grassroots and the masses need to solve most, actively carry out some distinctive activities, and strive to do several good things for the grassroots and the masses. Do a good job in window service, door-to-door service and effective service, enhance the reform, innovation and service awareness of cadres in party member, and improve the work level, service quality and efficiency of cadres in party member.
3. implementation? Study and practice Scientific Outlook on Development? Activities. All departments should conscientiously formulate the work plan and implementation plan of their own departments and units to study and practice Scientific Outlook on Development activities, and truly combine the study and practice of Scientific Outlook on Development activities with the implementation of the spirit of the fifth (expanded) meeting of the 17th National Congress of the Communist Party of China and the first meeting of the 14th Municipal Party Committee; Combined with solving the outstanding problems that affect and restrict the scientific development of this department; Combine with emancipating the mind, reform and innovation to promote the construction of civilized cities. According to? Scientific development and harmonious development? Requirements, and actively explore effective forms and innovative methods for government party organizations and party member to learn and practice Scientific Outlook on Development.
4. implementation? Create a harmonious organ? Activities. Adhere to the cause to unite people's hearts, warm people's hearts with feelings, stabilize people's hearts with appropriate treatment, keep abreast of the ideological situation of cadres and workers, do a good job in ideological and political work in a targeted manner, carry out colorful mass cultural and sports activities, and create a good working atmosphere. According to their own characteristics, put forward the basic requirements and specific measures for the creation work and carry out fruitful creation activities.
Fourth, organize and lead.
Doing a good job in creating high-quality services is of great significance for improving the public civilization index of public institutions and strengthening the self-construction of departments. All departments directly under the municipal government should focus on it? Build a harmonious organization and a dynamic team? This theme is to strengthen the image building of government organs and constantly enhance the ability of government cadres and workers to serve the grassroots, the masses and the development. Government officials and workers, especially party member, should actively participate and play a vanguard and exemplary role. The working committee of the municipal government will inspect and supervise this work in due course.
Five, to carry out the organization and leadership of the organization's quality service brand creation activities.
In order to do a good job and put it into practice, the Bureau's Leading Group for Creating Quality Service Brands is specially established:
Leader: Yuan (Party Secretary and Director of the Municipal Planning Bureau)
Deputy Head: Fu (member of the Party Group and Deputy Director of the Municipal Planning Bureau)
Member: Guan Qiwei (Deputy Secretary of the Party Group of the Municipal Planning Bureau and Head of Discipline Inspection)
Feng (Party member and deputy director of the Municipal Planning Bureau)
Shu (member of the party group of the Municipal Planning Bureau, deputy director of the Municipal Surveying and Mapping Office and chief planner)
Liu Xiaohua (Party member and deputy director of the Municipal Planning Bureau)
Tan Jie (Party member, deputy director of the Municipal Planning Bureau, director of Tuanchengshan Planning Branch)
The office of the leading group is located in the bureau office, with the director of the office concurrently appointed by Comrade Huang Biaojun, and the office is located in the Municipal Planning Bureau? Create a quality service brand? Work under the leadership of the activity leading group, responsible for organizing the implementation, comprehensive coordination, supervision and inspection to create work.
The establishment of government service brand is the carrier to promote the construction of government work style. Government departments (offices) and party member cadres of various organs should attach great importance to maintaining the brand image of quality service of xx Planning Bureau, strictly restrain themselves in their work according to the standards and requirements for brand creation, implement the requirements of the brand in their daily work, and strive to provide more convenient, efficient and high-quality services for the masses in order to win the trust and affirmation of the people.
20 17 model essay 2 implementation plan for quality service of government agencies In order to implement the spirit of the Notice on Delivery Development (Gong Min Chuanfa [20xx] No.235), we will carry out a solid development in our city? Bright household registration window, create quality service? Activities, effectively improve and enhance the service quality and level of the city's household registration window, enhance people's satisfaction, and formulate specific implementation plans according to the requirements of the plan deployment of ministries and agencies and the leadership of the Municipal Bureau.
I. Organizational leadership
The city bureau set up the whole city? Bright household registration window, create quality service? The leading group for special activities is headed by Deputy Director Xiao, and deputy detachment leader of public security detachment Dai Biming. The leading group has an office under the public security detachment, and deputy detachment leader Deng Guanglong is the director of the office, who is specifically responsible for the organization, promotion, supervision and inspection of the activities. Counties (cities, districts) Public Security Bureau (sub-bureau) should also set up corresponding leading bodies, conscientiously implement them according to the deployment of ministries and agencies and the requirements of the Municipal Bureau, and carefully organize and carry out special activities. Local public security departments and police stations should act immediately with a high degree of political sensitivity and responsibility, start from their own units, start from problems, start from details, carry out their work in a down-to-earth manner, and be ready to accept unannounced visits from superiors at any time.
Second, the timing.
(1) Mobilization and deployment stage (before the end of 0+ 165438)
The municipal public security department wants to release it? Bright household registration window, create quality service? As a key work from the end of this year to the beginning of next year, special activities will be implemented in combination with the actual situation. The leaders in charge of the bureau should personally hold a mobilization meeting and organize all the window policemen and their leaders to seriously study the public security organs in Fujian Province? Nine bans? Notice on Forwarding (Chuanfa [20xx] No.235), Notice of No.3 Bureau of the Ministry of Public Security on Quick Verification and Serious Handling of a Small Number of Policemen in Neiqiu County Public Security Bureau's Application for Correcting the Obvious Household Registration Errors (Gongfa [20xx] No.546), Notice of No.3 Bureau of the Ministry of Public Security on Misreporting of Household Registration Information in Chess Town Police Station of Tengxian County Public Security Bureau (Gongfa [20xx]
(2) self-examination and self-correction stage (65438+February 1 to February 10)
The city's public security police station, public security brigade household registration window to immediately carry out self-examination, focusing on the inspection window service attitude and behavior, focusing on whether the service commitment is fulfilled, focusing on checking whether the problems reflected by the masses and notified by the ministries and agencies are solved. Problems found in the process of self-examination should be rectified. When receiving the masses to handle business, if the materials are complete, it shall be handled on the spot; If supplementary materials are needed, it shall be informed at one time; If the demands and opinions of the masses cannot be solved according to the current laws and policies, they should be patiently explained; What has been made clear shall be handled in strict accordance with laws and regulations, and no materials shall be requested by oneself, and resolutely put an end to it? Difficult door, ugly face, ugly words, difficult things? what's up Four difficulties? Phenomenon, to prevent negative effects. All localities should focus on the following contents in combination with the current rectification activities:
1. Whether there is a problem of poor attitude towards the masses, no answer and impatience; 2. Is there any privileged idea, public power for private use? Don't do anything if it's not good, but do something if it's good? Problems; 3. Whether it violates the service commitment, fails to perform its duties seriously, and attaches handling conditions at will, causing dissatisfaction among the masses; 4. Is it very troublesome and difficult to appeal to the masses and pass the buck? Kick a ball? ; 5. Is there any inefficiency such as being able to handle it on the spot but dragging its feet? 6. Whether there is a problem of deliberately not explaining clearly and artificially setting conditions to embarrass the masses; 7. Whether there is a problem of concealing or refusing to use appraisers to handle household registration and identity card business; 8. Is there a problem that measures to facilitate the people and benefit the people are not in place? 9 whether there are various rules and regulations, charging standards, supervision and reporting telephone numbers are not open; 10. Is there any problem for civil servants and service personnel without law enforcement qualifications to directly handle household administration business?
(3) Supervision and inspection stage (February 1 1 to February 28th)
The municipal bureau will take the form of unannounced visits to check the service of the household registration window. The public security departments of counties (cities, districts) should regularly and irregularly supervise and inspect the service quality of the household registration window and household registration management, timely discover and investigate the police's illegal registered permanent residence, resident identity cards and other issues, and urge the implementation of rectification measures.
Third, the work measures
Open and transparent. All procedures and conditions should be open, transparent and subject to supervision. It is necessary to strictly implement the one-time notification system, and the window police will accept the application with complete procedures on the spot; If the formalities are incomplete, guide the applicant to complete the formalities and send them to the applicant? Supplementary material notice? ; If it cannot be handled according to law, explain the relevant legal basis to the applicant. ? One-time notification form? Realize the unity within the county (city, district).
(2) Keep your word. We should seriously implement the provincial offices? Nine bans? Seriously fulfill the household registration service and time commitment, and it is strictly forbidden to add conditions privately to make things difficult for the masses. It is strictly forbidden to ask the masses for any materials other than the service guide, and then add any service links to effectively open the window to the outside world. It is necessary to fix the household administration window evaluator at the designated position at the counter, and take the initiative to remind the masses to use the window evaluator to evaluate the service attitude after each business is completed.
(3) Standardize rescue in distress. For the consultation of the masses, we should warmly receive them and do a good job in answering and explaining related business; For the demands and opinions of the masses, if they involve multiple departments or the relevant regulations are not clear, they should help to consult or consult the report in time and inform the applicant of the results. If it can't be solved temporarily according to the current laws and policies, we should patiently explain it. For the matters raised by the masses in the actual work of the window, but I don't know how to deal with them according to the existing norms, it is not allowed to shirk, but to report to the director, the county bureau that the director can't solve, and the consulting bureau that the county bureau can't solve. If you can't answer on the spot, leave the phone number of the other party so that you can contact in time.
(4) Respond to complaints positively. All public security brigades and police stations should set up a ledger to solve household registration management reports and complaints, and record the acceptance time, channels, contents and follow-up treatment in detail. Complaints and reports within the jurisdiction should be handled in a timely manner and efforts should be made to solve problems within the scope of the unit (level); Involving other regions (units) or temporarily uncertain, should be reported to the higher public security department for coordination. All complaints and reports should be answered immediately, supervised by the leaders themselves and investigated afterwards. The problems in the complaint, by the county bureau to find the director; Complaints to the county bureau, by the city bureau to find the county bureau of public security battalion chief or deputy director in charge. To receive complaints from the masses, in accordance with the household registration management policy should be resolved, in accordance with the requirements of the higher authorities in a timely manner to correct and solve; If the work is not in place, causing the parties to report complaints to the higher authorities or be concerned by the news media, the relevant responsible persons and responsible leaders should be held accountable.
(five) to carry out extended services. All localities should conscientiously implement the suggestions made by the municipal party Committee and the municipal government? Do it now, do it now? Requirements, strict implementation of the following systems: First, the preliminary work system. At the household registration window, the police insisted on arriving at the post 10 minutes earlier on the working day to prepare for the masses. The second is the delayed service system. For those who go to the household registration window before going to work, the household registration police will extend the service time until the business is completed. Extend the working hours of the window, and the household registration window insists on receiving people every Saturday morning. The third is the reservation service system. Book the second-generation certificate service for migrant workers and college entrance examination students. The fourth is the on-site service system. For those who are old, weak, sick, disabled, pregnant and so on, it is really inconvenient to go to the police station to handle business, and the community police will carry out on-site service. The fifth is the special handling system for emergencies. For those who are in urgent need of registered permanent residence, resident ID cards and other matters such as joining the army, entrance examination, ticket purchase by bus, etc., open up a green channel and handle it at any time to provide them with identification.
(6) Strict supporting guarantee. It is necessary to equip the police with a strong household registration window, and put the police with strong service awareness and strong quality in the window to show the window image of the public security organs. The full-time household registration police system shall be implemented, and the household registration window police shall not concurrently hold other positions such as police force police and community police. It is necessary to establish an AB post system to ensure that the police are on duty during the working hours of the household registration window, and it is forbidden for the police to hand over PKI to the household registration coordinator or civilian household registration. Household registration coordinators or civil servants generally only undertake auxiliary work such as guiding people to apply, implementing window convenience measures, filing and binding. Keep the window police relatively stable, and shall not be transferred, seconded or misappropriated at will. If temporary transfer, secondment or misappropriation is really necessary, who is responsible for coordinating the post. Implement the first question responsibility system and implement it? One stop? 、? Zero distance? Service, guide the masses to wait in an orderly manner. For the household registration window with heavy workload, you can set up receptionists at the front desk, set up a call system, and do a good job of consultation and guidance.
(7) Properly handle issues left over from history. For obvious registration errors, whether caused by false reports, concealed reports or mistakes of public security organs, police stations should take the initiative to verify and correct them in time according to relevant regulations. It is necessary to raise the handling of historical issues to the top-level project and resolutely abandon it? The new official ignores the old account? This idea, is it consistent? Any mistake must be corrected, and any mistake must be corrected? The principle is personally implemented by the director of the police station. In particular, the mistakes are caused by the public security organs. Once the parties put forward the mistakes, the public security organs must act as agents for the whole process and must not let the parties follow? Change registration? Procedures and requirements for approval.
Fourth, the job requirements
(1) Carefully organize and deploy. Where are all the places? Bright household registration window, create quality service? Under the leadership of the leading group, do a good job in the implementation of all work, set up a special work class, organize, promote and supervise the completion of work tasks. The public security department should strengthen the organization and leadership of this activity and take practical measures to ensure that the activities of this unit are effective.
(2) Implement self-inspection and rectification. According to the actual situation of the unit, combined with the discipline inspection and rectification activities carried out by the city's public security organs, the problems existing in the household registration work are deeply analyzed. Through self-examination, the work style is effectively improved, and the self-image is effectively enhanced to ensure that the overall image of the household registration window is greatly improved through this activity. Early next year, the city bureau will organize one? Civilized household registration window? And then what? Excellent household registration police? Selection work, in recognition of advanced models emerging in the activities.
(3) Strengthen supervision and accountability. All localities should strictly implement the accountability system and strengthen inspection and guidance. It is necessary to adhere to the principle of tight inside and loose outside, different inside and outside, correctly grasp the scale of publicity, correctly handle the possible negative effects, and guard against malicious speculation. We must strictly observe the discipline of responsibility. Anyone who is reported to be making things difficult for the masses in the process of household registration business, after verification, will stop performing his duties and be held accountable; Anyone who finds that he has used his position to handle a fake account will be expelled; Anyone suspected of committing a crime shall be investigated for criminal responsibility according to law.
(4) report the situation on time. All localities should pay attention to the information submitted during the activities, and fill in the Registration Form of Outstanding Matters of Mass Appeal before the 9th,19th and 29th of each month (in case of holidays, the same below) (all outstanding matters should be reported); Summarize the progress of local work every month, and form written materials to be reported before the 3rd day of the next month, and the Municipal Bureau will report the activities carried out at various stages in various places; 20xx Report the work summary before February 28th.
20 17 model essay 3 in order to strengthen the construction of organs, improve the service quality, close the relationship between the party and the masses, establish the image of civilized service of organs, constantly improve the service concept of serving the grassroots, serving enterprises, serving the masses and optimizing the economic development environment, our city was established? Type five? The leading group of agency activities decided that the city's agencies should strive for Excellence first? Acting as a quality service brand? Activities. According to the xx Municipal Party Committee Office Huang Ban Wen [XX] No.73 "On the establishment of municipal institutions? "Five types? Notice of agency activities, creating xx city? Type five? Huang Chuang, the leading group for government activities? Type five? No. [xx] 1 "On Printing and Distributing the Establishment of xx Municipal Authorities? Type five? Notice of the main points of government activities and Huang Gui Group [xx] No.09, the party group of XX City Planning Bureau "On the establishment of XX City Planning Bureau? Type five? Government activities implementation plan "and other documents, formulated in accordance with the xx city. Type five? Huang Chuang, the leading group for government activities? Type five? Law [XX]No. 1 "On the? Type five? Strive for the success of organ establishment? Acting as a quality service brand? Notice of activities "requirements, now combined with the actual work of the Planning Bureau, the implementation plan of xx City Planning Bureau to create quality service brand activities is as follows:
First, carry it out? Sunshine planning? Goals and requirements of quality service brand building activities.
Our bureau's activity of creating a brand of high-quality service for organs is an innovative and beneficial exploration to strengthen the construction of organs under the new situation, which is of great significance to changing the functions and styles of organs, developing advanced culture of organs and promoting organs? Three civilizations? Establishing and enhancing the image of the organization will play a positive role. Starting from serving the grassroots, serving enterprises and serving the masses, we should establish three supporting systems: an efficient service mechanism, a brand-new scientific and standardized service model and the implementation of supporting and powerful service measures, and strive to build? Sunshine planning? Quality service brand. Create service-oriented organizations and promote them? Type five? Carry out agency activities in all directions, and finally realize it? The learning atmosphere of government agencies has obviously improved, the service consciousness of government officials has obviously enhanced, the efficiency of government agencies has obviously improved, and the style of government agencies has obviously improved? .
To carry out the activities of creating high-quality service brands, we should strive to make the requirements of creating service brands departmental, specific and responsible, establish a brand-new and scientific service model, and ensure the effectiveness of the activities of creating service brands; It is necessary to actively study and explore, constantly innovate the brand connotation, support system and supporting measures, and strive to truly turn the service brand creation activities of the Planning Bureau into a guide to promote the work of the organs, a goal for all staff to work together, and a set of norms to restrain personal behavior.
Two, to carry out the work steps and specific measures to create quality service brand activities.
(1) Publicity Launch Stage (May xx)
Take various forms, carefully organize publicity work, create a good atmosphere, and mobilize the cadres and workers of the broad masses of organs to actively participate in the activities of creating quality service brands. Organize the overall cadres and workers to discuss the creation of high-quality service brands of organs according to the work functions, service fields and requirements of grass-roots units, enterprises and the masses, brainstorm and determine the name and positioning of service brands of our bureau. Turn the positioning process of government service brand into a process of publicizing, launching and enhancing the service consciousness of government cadres.
(II) Brand declaration stage (end of May xx)
On the basis of brainstorming, this paper studies and formulates the implementation plan of xx City Planning Bureau to create quality service brand, defines the objectives, divides the responsibilities, implements the creation measures and establishes a set of? Create a quality service brand? Management system and safeguard measures, forming a standardized and scientific working mechanism. And create it for the city? Type five? The office of the leading group for organ activities shall declare that the organ of xx City Planning Bureau has created a high-quality service brand, and at the same time report the implementation plan of the creation activity.
(3) the creation and implementation stage
Mainly take the following measures:
1. Improve the urban and rural planning system and establish a scientific and democratic urban planning mechanism.
(1) Improve the system of urban planning committees. Further improve the organizational structure and working system of the xx Municipal Planning Commission, incorporate the formulation of urban planning schemes and the review of planning results into the deliberation of the Planning Commission, and incorporate the planning review of major urban planning decisions and major construction projects into the institutional framework of the Urban Planning Commission. Improve the scientific and democratic nature of planning decisions.
(2) Further improve the urban planning control system, including the overall planning, zoning planning, regulatory detailed planning, statutory plans, construction planning and other different levels of urban planning control system, providing a basis for the approval and management of urban planning in xx.
2. Improve the quality service system and give play to the brand effect of quality service.
(1) Strengthen the construction of planning administrative service window. The first is to implement the external window and one-stop service system. In the service, the window adheres to the principle of people-oriented, accepting according to law and enthusiastic service, and actively answers questions, answers questions and leaves. The second is to make convenience service cards. Administrative licensing matters, responsible departments, contact telephone numbers, handling procedures, application materials, etc. Will be made into a service card, stored in the administrative service window, provided to the construction unit.
(2) Strengthen planning approval? Green channel? To provide convenient services for special events. For key construction projects, investment projects, technological transformation and expansion projects of large factories and mines, and social public welfare construction projects, first, the on-site service agency mechanism can be implemented. In the process of construction application, it can be directly reported to the bureau office for acceptance, and immediately enter the examination and approval procedure, and the owner of the bureau office will go to the window of the administrative service center to complete the formalities; Second, in the process of examination and approval, as long as it conforms to the overall urban planning, zoning planning, regulatory detailed planning and environmental assessment, the examination and approval of designated planning points should be done at any time; Third, for major construction projects and construction projects involving complex surrounding environment, on-site service, active communication and on-site office are adopted to solve problems for project owners in time.
(3) Implement planning publicity system and broaden publicity channels. First, publicize the overall urban planning, detailed planning, relevant laws, regulations and mandatory technical standards on the planning website, so that the general public can understand the policies, laws and technical basis for the approval of the planning department; Second, when organizing the preparation of various plans, the draft plan being prepared will be announced to the public so as to fully listen to the opinions of the general public at any time; Third, the construction unit must publicize the planning scheme of specific construction projects within a certain scope at the scene before approval; Fourth, the Planning Bureau will set up specific plans for approval.
The plan should be publicized before approval, so as to reduce the mistakes in the decision-making of approval; Fifth, the construction unit must publish the approved project planning scheme and construction implementation scheme in the form of publicity column at the construction site, so as to accept public supervision at any time during the construction process.
(4) Insist on improving the quality service system. The first is to establish a reception system for letters and visits from the masses. Do a civilized interview, greet with a smile, say hello, propose a cup of hot tea, give up a chair and say goodbye; Second, adhere to the responsibility system of first asking, whoever receives for the first time should consciously be a good guide, propagandist and waiter; Third, adhere to the return visit system of construction projects, take the initiative to solicit opinions and go to the construction site to understand the situation; Fourth, adhere to the service commitment and time-limited handling system, promise the service content and completion time to the society and the masses, and effectively improve service quality and efficiency.
3. Strengthen the construction of e-government. Construction of xx city planning management information system, make full use of network technology, and build a management information system covering urban planning administrative office, business approval, post-approval management, supervision and supervision, illegal investigation, planning information release and other planning business. Right? One book and two certificates? Administrative licensing matters and planning approval management process, the implementation of the whole network management, monitoring, inquiry and statistics. So as to provide support for auxiliary decision-making, lay a solid foundation for speeding up planning administrative licensing, and provide a strong guarantee for strengthening planning efficiency construction.
(D) the stage of establishing a long-term mechanism
Around creation? Quality service brand? Activity requirements, aiming at the deficiencies found in inspection and supervision, carry out rectification, establish a set of normative, procedural and operational rules and regulations, and create? Quality service brand? Implement long-term management activities, make persistent and unremitting efforts, and constantly improve the popularity and credibility of our quality service brand.