Alibaba Customer Service is an online crowdsourcing model provided by Alibaba Group, which flexibly mobilizes idle social labor resources by relying on network power. After simple training provided by cloud customer service, users can choose to work remotely. Cloud customer service is also a brand-new professional form under the sharing economy, which advocates a culture of sharing, mutual assistance, growth and happiness.
Alibaba customer service was established on 20 10. It is a typical model of Internet sharing economy, a brand-new professional form and a fun, interesting and cooperative lifestyle. Up to now, the cumulative number of trainees has reached 350,000, providing employment opportunities for more than 1 10000 people, serving online consultation problems of users in Tmall, Taobao and Ali economies at home through personal computers, and advocating a culture of sharing, mutual assistance, growth and happiness.
Social welfare:
Alibaba's customer service supports working on the cloud. Since its establishment, Alibaba Customer Service has paid attention to the employment needs of the disabled and cooperated with local governments to set up public welfare projects for the disabled to provide jobs for the disabled.
At the beginning of 2020, the 12 series of humanistic documentary "The First Time in Life" produced by CCTV and jointly filmed by Shanghai Radio and Television Documentary Center focused on the special group of disabled people and filmed their first "going to work" in their lives, with a group of disabled people serving as customer service in Alibaba Cloud as the background.
The main content of this episode of "Going to Work" is that Guo Hui in Shangqiu, Henan Province has 95% burns all over his body, and has overcome unimaginable difficulties through training and become a professional online customer service. This issue focuses on customer service for the disabled, a special group, and lets the world know about China's assistance for the disabled from the perspective of customer service on the "Double Eleven" cloud.
The above contents refer to Baidu Encyclopedia-Alibaba Cloud Customer Service.