Current location - Education and Training Encyclopedia - Resume - Summary of personal work at the front desk of 2022 company: 5 articles.
Summary of personal work at the front desk of 2022 company: 5 articles.
1.2022 personal work summary at the front desk of the company

If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. After a year of hotel reception training, I summarized the following points:

First, pay attention to coordination with various departments and check in and check out according to the daily room conditions.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is a problem, you should be able to actively coordinate with this department to avoid things getting worse, because everyone's common goal is for the hotel, and it will have a certain negative impact on the hotel if it is not solved and handled well.

Second, solve disputes, deal with problems, and serve first.

Due to the aging of some hotel equipment, it is inconvenient for guests to stay, which often causes complaints from guests. For these disputes and problems, the front office calmly responds and actively, timely and properly solves them. We have always been patient with the deliberate difficulties of individual guests, smiling and apologizing, always taking the maintenance of the reputation of the hotel as the premise and trying to satisfy the guests as much as possible.

While making achievements, we should also deeply realize that there are still many problems in our work due to the mobility and unprofessionalism of the front desk staff.

Third, there is a lack of smile service.

The reception office adheres to the "three meetings" in daily work, that is, when meeting guests, they will smile, greet and communicate. Service needs a smile. Only by always smiling at the guests can the service be full of vitality, and the guests will feel our heartfelt service. When guests enter the hotel, they address the guests actively, warmly and cordially. A greeting and a language exchange have brought us closer to the guests. But our employees don't always smile, and sometimes they can't speak Mandarin when they check in for guests.

Fourth, lack of sales skills.

Due to lack of professionalism, our employees still lack room sales skills. At the same time, the front desk should flexibly grasp the room rate according to the market situation and the check-in situation on the same day. The front desk should also communicate with the security guards in advance, deepen the tacit understanding of cooperation, and adhere to the purpose of "as long as the guests come to the front desk, we will try our best to let the guests stay", and the front desk will shout the price. If the guests turn away because the house price is too expensive, the security guards should cooperate with them to actively reduce the price to retain the guests.

Verb (abbreviation for verb) a loophole in financial accounts

Because the process of opening a room at the front desk is done by hand, it is easy to operate artificially; Computer programs can't find out the actual number and price of houses because they can be modified at will; There is a big loophole in this. Fortunately, our employees never make small moves or embezzle money from them. But just in case, the financial loopholes at the front desk should be filled as soon as possible.

In order to further improve the quality of our work, cooperate with the sales department to complete the sales task, increase the sales price of scattered rooms in the hotel, and handle all kinds of problems better, so that every guest can come back on a whim and be satisfied, we need to continue to work hard to do better!

2.2022 Summary of personal work at the front desk of the company

Under the guidance of the company's overall goal, with the care and help of department leaders and the friendly cooperation of colleagues, I have made great progress in my work and study. This summary is specially formulated:

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and keep them confidential. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

Within the scope of their duties, they will keep the drinking fountain clean and disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, communicate well and learn communication skills.

Learn to communicate with colleagues, departments and customers.

Fourth, do a good job in project management.

Inventory and classify items on time. Strictly in accordance with the company system, so that every item is registered and borrowed. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of _ _, I will contribute my strength to the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

3.2022 Summary of Personal Work at the Front Desk of the Company

At the end of this year, I have been working very hard since I started working as a front desk clerk in the management department last year. At the end of this year, I summarized my work last year as follows:

1, completed the daily work of the clerk seriously and responsibly.

Do a good job of answering the phone and receiving visitors, and do a good job of ordering food and delivering water; Do a good job in stationery purchasing plan and consumption summary; Do a good job of monthly attendance; Do a good job in the management of long-distance calls; Number the books and periodicals in the company and form electronic documents to standardize the management of books and periodicals; Assist in recruitment; Do a good job in the office. In the meantime, the power supply tripped many times because of the exhaust fan, and coordinated with the decoration company and the property management office; Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.

2. While completing the above work, we also successfully completed the temporary work arranged by the company.

Organize monthly team activities. Organizing to play ball in Jinan University, swimming in Tianhe Company, barbecuing in Tianhe Company, playing ball in Yuancun Cultural Palace, and taking a holiday in Conghua Hot Springs have all achieved good results, strengthened communication among colleagues and enlivened the atmosphere of the company. In addition, at the end of September, we planned a farewell party for Wu Tao and other employees.

Run the company's internal magazines well. From July to1February, there are five internal problems. After investigation, it is generally considered that the level is acceptable. However, due to the busy work or other reasons, most people can't contribute, resulting in the problem of insufficient sources of each manuscript. There is no way to mobilize employees' writing intention, which is related to other factors such as management besides their own reasons.

Company website construction. Because I have no experience in making web pages, I don't know how to realize many technical problems. In the process of continuous learning, I modified the home page and realized some links such as company products. Because the company image needs to be redesigned, this work has come to an end for the time being.

3. At the same time, assist other departments.

After the establishment of the sales department, attend the regular sales meeting of the sales department, sort out the minutes of the meeting and some common materials and forms of the sales department; Assist development department to do some state-owned pictures, lighting ERP and other projects; Assist the marketing department in typesetting and sorting out the publicity materials of state-owned assets; In addition, I also participated in the production test of public property and the production of several slides such as authorization management.

Generally speaking, in the past year, my work was serious, but there were also many regrets. Attendance management was not standardized at first; Long-distance calls also have some bad phenomena, because they are neglected in management.

Transferred to the development department, this is the affirmation of my work by my superiors, and it is a new beginning and a new challenge for me personally. In addition to exerting the leading role of "document manager" in the development department, I hope to master more technical knowledge in the development department, make personal work plans and constantly improve myself.

4.2022 Summary of Personal Work at the Front Desk of the Company

In one year's work, I received customers seriously at the front desk and did a good job as a clerk. At the same time, I successfully completed the temporary tasks assigned by the leaders. Now I will make a summary of my work this year.

First, the front desk work

The work at the front desk requires me to have a good service attitude and also represents the image of the company. Customers come into our company from the outside, and the first person they meet is me, and I also receive them. Therefore, no matter what kind of customers, I seriously receive them. Even some door-to-door salesmen, I patiently declined. Unless some companies need projects, I have not been fooled by salesmen during this year. Send tea to customers and arrange people to meet. When the company holds a large-scale meeting, I will also take the initiative to register customers and seriously guide customers to attend the meeting. Some groups come to visit or inspect the company. I also received them politely and answered questions positively, some of which involved company secrets.

Second, the administrative work

While doing a good job at the front desk, don't forget that you are still a clerk. I also need to deal with some personnel and administrative work, such as calling candidates, arranging interviews and screening suitable resumes. Notice some publicity documents to the company in the group, post them on the bulletin board, print some documents that need to be distributed, and then distribute them to relevant departments. At the same time, I actively participated in the company's meetings and took minutes. Over the past year, I have done all this work seriously, without any omission. I also actively complete some things arranged temporarily by the company, or prepare for activities, do a good job in activities and do some temporary work in place.

Third, shortcomings

The work has been going smoothly in the past year, and many jobs that need the cooperation of colleagues have also been actively cooperated by colleagues, which has also brought great convenience to my work. Of course, I also found something in my work. I really don't have much experience. These things also need me to study more to do well. There are also some shortcomings in the work, and the results are not particularly ideal. There will be some shortcomings.

In the following work, I will learn more and master what I am not familiar with on the premise of doing my job well. Only in this way can I finish my work better and more smoothly.

5.2022 Summary of Personal Work at the Company's Front Desk

Time always flies. During my three months working in Guangdong company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and the new job at the front desk, earnestly performed my duties and successfully completed various tasks. The study and work in the past three months are summarized as follows:

First, study in practice and try to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn, make progress and benefit a lot from my work.

Second, learn the company's corporate culture and improve yourself. Joining this big group, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which is the essence of culture, and I think it is also the driving force to inspire every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also take these ten words as the criterion to ask myself to devote myself to my work with a positive and optimistic attitude and do it well in a down-to-earth manner. This has always been the goal and direction of future work.

Third, expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. So it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!