Personal resume model of customer service supervisor
Basic information
Name:
Age:
Working years: 3 years
Position: Customer Service Supervisor
Current address:
Contact information (mobile phone):
Work experience:
I. Customer service supervisor position of Jiangsu xx Investment Co., Ltd..
Working time: 20XX from February to present
Work content:
The main customer groups are the Bank Risk Control Management Department and the Personal Credit Department. Listen to customer complaints in daily communication, analyze the causes of problems, and solve every step of customer problems in order to find common ground. Preside over the work, performance management and assessment of the department, the system construction and training of the department and its daily management. Training and upgrading the business knowledge of subordinates, daily tracking and feedback of performance; Formulate and improve the customer service system and process, and supervise the implementation.
Second, Xuzhou xx Education and Training Company is an employee of the customer service department.
Working hours: 20XX August -20XX June 65438+ 10.
Job responsibilities:
1, responsible for the business training and assessment of customer service specialists;
2. Responsible for the daily administrative affairs management and cost control of the customer service group;
3. Be responsible for the initialization and daily maintenance of Mingyuan sales system;
4, responsible for according to the company's sales management system, formulate customer service management system, work norms, and implemented after approval;
5, responsible for organizing the reception of customer calls, visiting complaints, problem feedback, etc. Answer questions ex officio;
6. Responsible for coordinating and cooperating with other relevant departments to solve the maintenance problems raised by customers as soon as possible;
7. Be responsible for saving sales contracts and customer information. And regularly report to the relevant management departments of the company;
9. Establish customer complaint files, summarize problems regularly, give feedback to leaders in time and put forward improvement suggestions;
self-assessment
Be good at communicating with people, have many years of customer service experience, have certain management experience, and be good at quantifying work style with numbers; Good planning, organization, coordination and control skills, leading the team to create economic profits indirectly or directly for the enterprise by designing and optimizing various customer service processes; Pay attention to customers' complaints, and analyze the causes of complaints from complaints, formulate effective prevention mechanisms, and sum up experience for enterprises to avoid complaints. Attach importance to the cultivation of team talents. Suitable for the administrative work of account managers. Can travel for a short time.
Hobbies and interests
Although I am applying for a management position, I am not an introverted person, cheerful and outgoing, with a wide range of hobbies, such as Go, chess and various ball games. At the same time, I am good at and love to communicate with people; Dare to explore and innovate, have a strong sense of professionalism and responsibility, and be full of enthusiasm and yearning for life and career.
Personal resume model of customer service specialist
personal information
Name:
Nationality:
Gender:
Current location: Guangzhou
Ethnic group: Han nationality
Household registration: Huizhou
Figure:
Marital status:
Age:
Training certification: integrity badge:
Job hunting intention and work experience
Talent type: general job hunting
Position: Customer Service/Customer Service Specialist
Working years: 3 titles: intermediate.
Job type: full-time-available at any time
Monthly salary requirements: 2000-3500.
I hope to work in Guangzhou
Personal work experience:
Company name: xxx Network Technology Co., Ltd. (Clothing)
Commencement date: 20xx-06 ~ 20xx-07
Company nature: private enterprise industry: textile, clothing
Position: Customer Service.
Job description: Answer 400 customer service hotline and handle daily after-sales service.
Mainly includes:
1, customer retention, exchange or return handling, complaint handling, etc.
2. Improve customer service satisfaction and customer care.
3. Customer return visit and auxiliary sales.
4. Give feedback on service suggestions. Good at communication, able to deal with emergencies, accumulated a lot of sales experience, outstanding performance.
Reason for leaving:
Company Name: Textile Company Date: 20xx-07 ~ 20xx-05
Company nature: private enterprise industry: textile, clothing
Position: Documentary
Job Description: Responsible for system billing, customs declaration and customer maintenance, with rich experience in woven fabrics, quotation, quality and delivery control.
Reason for leaving:
academic degree
Graduation school: Guangzhou xxx College
Highest education: graduated from technical secondary school -20xx-07-0 1
Major 1: Computer Application Major 2:
Education and training experience: start and end date, school (institution) special industry certificate number.
Guangzhou xxx college 20xx-09 20xx-07 computer obtained the second-class computer certificate.
linguistic competence
Foreign language: English is average.
Putonghua level: proficient in Cantonese level: proficient
Working ability and other professional knowledge
I have a good image, 3 years working experience, a positive attitude and a high degree of emotional intelligence management ability. Strong learning ability and adaptability, able to withstand increased work pressure and have the ability to analyze and handle things independently. And the skills and qualities that all office personnel should have. Understand relevant industry laws and regulations, especially familiar with e-commerce, be able to develop customers through multiple channels, have the ability to solve emergencies and recognize new fields.
A detailed personal autobiography
Reject mediocrity and choose Excellence. You should finish your work meticulously, and then use your love for the company to do something beneficial to the company, which others may not want to do. I want to start from myself, face myself squarely, carry out all-round resource integration, and establish a new culture and new ideas. Set our goals in the competition, do a good job in the company's business conscientiously, improve the company's popularity, start from the small things around us through personal actions, work hard, be friendly to others, and do a good job in our common cause.