Let's talk about this hardware upgrade.
According to my previous understanding, for example, upgrading large-capacity batteries, for example, upgrading the central control panel with a thick frame to a narrow frame, for example, upgrading the plush ceiling, this is called hardware upgrade. It is icing on the cake at the experience level.
Another hardware upgrade is to make some adjustments according to the user's spit and anxiety, just like the ideal. For example, replace the seat before, replace the rear suspension, and replace the front suspension and chassis guard this time.
Specifically, it is ideal to announce that Li ONE, which was produced on or before June 1 2020, will upgrade the ball pin of the lower arm of the front suspension for free, with higher separation force.
Because of the 97 collision accidents they investigated, the ball pin came off 10, which was called "broken shaft" on the Internet, and the rate of coming off exceeded 10%. Li Xiang believes that such scenes and conditions will bring hidden dangers to the owners, so they must be replaced.
The problem has arisen.
At the release site, Che Yun asked a question very unwisely: "Why don't we call it a recall and a hardware upgrade?"
According to other media described in the article, as soon as this problem came out, the atmosphere at the scene instantly dropped to freezing point.
Li Xiang even threw the microphone in his hand directly to Liu Jie, vice president of sales of Li Company. This is Liu Jie's answer.
Liu Jie, vice president of sales, is in Li.
"Our two hardware upgrade projects are actually designed to meet the safety and reliability of normal driving of vehicles. These two are measures to deal with wading accidents and special circumstances. In addition, our hardware upgrade has actually been reported and communicated to the relevant authorities. The user upgraded according to the way of hardware upgrade, so it is different from the recall of the vehicle itself due to failure and quality problems during driving. "
Just before this question, an ideal car owner "Shenzhen Tiger" directly asked Li Xiang, "Does the hardware upgrade admit that you have design defects in disguise?" This question is full of gunpowder.
Li Xiang's answer is also masculine enough: "The upgrade must be because there were defects at that time, which is normal. However, this defect is different from other normal driving. The probability of breaking when we collide exceeds the average of normal cars. If we don't collide, there will be no problem. "
Li Xiang, founder, chairman and CEO of Li.
Che Yun translated the meaning of these questions and answers.
1, acknowledging that the design is defective. The defect is that in the event of a collision, the ball pin drop rate is higher than the normal average of vehicles of the same class.
2, the quality is no problem, no bumps and no breaks.
3. We take the initiative to upgrade users, which is different from other enterprises' recalls due to quality problems.
Coincidentally, just over a week ago, the State Administration of Markets released Tesla's imported models? S, model? X's recall announcement.
In the announcement, it was announced that some imported models with production dates from September 20 13 to August 20 16 were recalled. S, model? X vehicles, totaling 29 193 vehicles. ?
The reason for the recall is that when some vehicles are subjected to a large external impact, the ball stud of the front suspension and the rear connecting rod will have initial cracks, and when the vehicles continue to be used, the cracks may extend and cause the ball stud to break. In extreme cases, the conical seat of the ball head may be separated from the steering knuckle, which will affect the handling of the vehicle, increase the risk of accidents and have potential safety hazards.
Shortly after the announcement of the recall, Elizabeth, Managing Director of Tesla Regulatory Affairs? H. Mykytiuk (Elizabeth H. Maichitic) submitted a letter to the National Highway Traffic Safety Administration. The main content of the letter was that the vehicle suspension itself was not defective, and the vehicle involved was forced to be recalled in the China market. ?
Elizabeth mentioned in the letter: "Tesla has no defects in the design of the front and rear suspension of the vehicle. The cause of the accident is mainly caused by improper use and overload abuse of China drivers."
Tesla's recall does not mean that it will break when it is open, but also because there are security risks after the collision.
Seems like an ideal reason, doesn't it?
The ideal official also described the decision-making process of this optimization and upgrading.
As of June 365438+1October 3 1 in 2020, Li Yi had 97 front suspension collisions, of which 10 times the ball head of the lower arm of the front suspension was detached from the ball pin. (The media reported 6 cases)
Through the analysis of every accident that the ball head of the lower arm of a vehicle falls off due to collision, it is found that it is ideal for the ball head of the lower arm of the front suspension to fall off from the ball pin because of the great impact on the vehicle side during collision. Through the analysis and summary of the accidents that have happened, it is found that the probability of Li ONE's ball head falling off in a collision accident is indeed higher than that of the same class car, which also brings doubts and troubles to users.
Many users will have questions because of the "broken shaft" photos on the Internet.
Li ONE, which was produced on June 2, 2020, used the lower arm of the front suspension with higher ball pin release force. The data shows that in the collision accident of Li ONE, the ball head of the lower arm of the front suspension did not disassemble after replacing the ball pin with a higher disassembling force.
Therefore, in order to reduce the probability that the ball head of the lower arm of the front suspension will fall off after a collision accident, we will produce Li on or before June 1 day, 2020. Li ONE upgraded the ball pin of the lower arm of the front suspension with higher release force for free. This upgrade has been communicated and reported to the higher authorities. The lower arm of the front suspension is not designed with a ball pin with high disengagement force, so it will not be disengaged for no reason during normal driving, and users can use it with confidence.
But the question that the ideal does not explain is, although the ball pin does not come out after the collision, will there be the risk that the subsequent ball pin will come out naturally because of the cracks caused by the collision?
In this regard, the ideal will not be further explained.
Whether it is a recall or not, the ideal approach is still very responsible.
The ideal insider revealed to Che Yun that there was a reason for not choosing to recall. It takes a long time for defect investigation and certification to go through the recall process, and the cycle will be longer. On the contrary, it will slow down the progress of the user to replace the lower arm of the front suspension.
From the case of Tesla's recall, we can see that although Tesla was forced to recall, the recalled vehicles were from September 20 17 to August 20 16. It has been 3-7 years now, and it has little practical significance.
The ideal active upgrade is to update the hardware for users as soon as possible to avoid security risks.
Moreover, although the ball pin is replaced, the whole lower arm needs to be replaced as a whole, and the cost of replacement is still quite high, so it is ideal to bear it by yourself.
Coupled with this hardware upgrade, Li ONE has carried out three hardware upgrades. The first time is to improve the comfort of the chassis and hang it after upgrading; The second time is to improve the hardness of the seat and upgrade the seat for free.
However, for the icing on the cake that users expect to upgrade HUD and upgrade autopilot sensor hardware, Li Xiang said that there is no plan in this regard at present.
Finally, Fan Haoyu, vice president of Li Intelligent System, introduced the idea of ideal software upgrade: better looking, more convenient and richer.
The car application has been added, and the map of Gaode will be upgraded to the latest version 4.6, adding functions such as car-watching driving recorder, remote real-time photo taking and multi-person car use.
A new video application: Bili Bi.
Ota? Version 2.0 software has also been greatly optimized in the display effect and aesthetics of lathe system. The instrument screen has been redesigned and the desktop card style of the central control panel has also been adjusted.
Ota? Version 2.0 software is expected to officially start user push at the end of 65438+February in 2020. In 20021year, Li will gradually introduce Baidu map, full-duplex voice and other software and functions to enhance the user experience.
Combined with the scene of trucks merging on China Expressway, Li upgraded Li ONE's driving assistance function in the software V 1.4. 18, which was launched on October 30th, 65438. This upgrade has increased the early warning function of truck parallel line.
Early warning function of freight car parallel line
When the user turns on the full-speed adaptive cruise or lane keeping assist function, the system will automatically detect the large truck in front of the vehicle. When the system determines that there is a collision risk of a large truck, it will give an early warning prompt to the driver through the images and sounds in the instrument screen, reminding the driver to pay attention to the vehicle in front of the parallel line, preparing for manual control of the vehicle and reducing the probability of accidents.
For the future planning of the assisted driving system, Lang Xianpeng, general manager of Li Autopilot, did not want to talk much, leaving only one sentence, "We are also paying attention to what our friends can do."
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.