1, the advanced personal deeds of banks are advanced and typical, and they have made extraordinary achievements in ordinary jobs, and they have made extraordinary achievements in ordinary jobs, and they have worked diligently day after day. As an ordinary teller, Cai Min is always permeated with the enthusiasm, sincerity and diligence of an ICBC employee, and is really practicing this? Wholeheartedly? Service spirit.
What Cai Min is worth learning is not only pure business and skills, but also makes me deeply realize that persistence and hard work will make an ordinary person full of self-confidence, spread charm and win the recognition of people around him. Serve customers wholeheartedly? Realize your own value.
? enterprising
Cai Min often reflects on himself, constantly finds time to study, improve himself and make up for his shortcomings. She has always been demanding of herself, insisting on learning and striving for perfection, taking advantage of various opportunities to learn and improve her business skills, service methods and communication skills, forming a solid business foundation and the ability to deal with various business problems in time and accurately, and becoming the business backbone of the branch. Cai Min has been trying to be a proactive person who is not afraid of difficulties. This spirit of hard work, perseverance and forge ahead is highly respected by everyone.
? collectivism
Collectivism, that is, team consciousness, how to cooperate and how to communicate. Is it? Lei Feng spirit? In the important spiritual connotation, it has the flavor of the times. Cai Min is very enthusiastic about her colleagues. Because she has a solid business foundation and constantly improves herself to learn new business, everyone will ask her every time she has questions. Of course, she will always get enthusiastic help and answers. She knows that the progress of one person is far less than that of the team, and the overall unity and cohesion can ensure the efficient operation of the organization.
? Serve customers wholeheartedly.
The professionalism of serving the people and helping others makes Cai Min think what customers think and worry about what customers are anxious about. Once, a customer forgot to get his magnetic card back when he was doing business at ATM. Later, the customer found it and gave it to the counter. She quickly contacted the customer and informed the customer to come and get the card. In the process of handling the card, the customer accidentally left his mobile phone in the business hall and was taken away by another customer. When she knew this situation, she immediately helped the customer to find it, at the expense of rest time, and finally found her mobile phone through surveillance video, which made the customer who thought she could not find her mobile phone very happy and moved. Whether it is a big event or a small event, the spirit of Lei Feng, which takes serving the people as the greatest happiness and helping others as the greatest happiness, is admirable, and Cai Min is actually carrying forward it.
The spirit of Lei Feng is not far away from us. In the new era, Lei Feng spirit is increasingly reflected in ordinary life and work, and Cai Min, an ordinary banker, a respectable colleague and a sincere friend around me, has inspired and moved me with his own actions, letting me know that love and dedication will realize self-worth and social value in work. In life, dedication will bring infinite happiness. As long as we work hard and persist, every ordinary person of us may become a screw of happiness.
Advanced Personal Deeds of the Bank 2 In the coming 20 13 years, with the care and help of bank leaders and colleagues, I have been keeping a good working condition and being strict with myself as a qualified bank credit employee. Based on my own work, I devote myself to studying business skills, so that I can make extraordinary achievements in ordinary posts and make a contribution to our banking industry. As a loan officer, I deeply understand the importance of business skills. Only by fully mastering and using them flexibly can I make my work handy. Through the intensive training of relevant departments of the municipal branch and my active study, I have mastered the basic skills of various credit businesses carried out by our bank.
During this year, I kept reminding myself that we should strictly follow the rules and regulations formulated by the head office and branches. Thanks to my efforts, I personally didn't have a bad loan in my half-year work, and I constantly enriched my business knowledge and consolidated my skills in my work. While doing a good job, actively help other colleagues, and consult other colleagues humbly when encountering difficulties.
By the end of 20 13, I had issued _ loans with an amount of _ million yuan and a loan balance of _ million yuan. While doing a good job, actively develop linkage business. In 20 13 years, I collected _ million, got _ credit cards, and managed _ million, QQ cards and Taobao cards.
At work, I not only pay attention to the growth of credit scale, but also pay attention to the change of credit quality. I check the asset quality of the loan before going to work every day. I have a personal business loan, and the customer's business situation has changed, leading to loans overdue. After the first day was overdue, I took the initiative to contact customers to collect loans. When the customer doesn't answer the phone, I use the off-duty time to collect the loan. When the borrower himself can't be found, take the initiative to contact the relevant relatives and friends of the borrower, let them do the ideological work of the borrower and provide other contact information for the borrower. Although the borrower will be overdue for each installment this year, with my efforts, the borrower can make up the overdue loan without any bad results.
Looking back and examining the past, there are also shortcomings: self-expectation is not high enough, and today's social development is changing with each passing day. Although we usually attach great importance to learning, we still have a sense of urgency to catch up with the times. Knowledge is too narrow. At present, the society advocates talents with multiple abilities, but my updating of the existing knowledge structure is not comprehensive enough.
A new year is coming. In the future, I will redouble my efforts to study and work, set higher standards for myself, improve my professional quality, repay the training and organizational care of the post office with efficient and creative work, and contribute my strength to the bright future of the post office.
Advanced personal deeds of banks 3 Time flies. In a blink of an eye, Comrade Zhang Ge has gone through three spring and autumn periods with ICBC. As a newcomer in July of 20 10, she joined the big family of ICBC with full enthusiasm and beautiful expectations. Since joining the bank, she has changed from a telephone banking agent to a front-line teller. Working in the city, is it far? In this cultural atmosphere, I use all available time to learn professional knowledge, work conscientiously and responsibly, become more and more skilled in business skills, and become more and more confident in providing satisfactory services to customers.
Study hard, practice hard, love work and be dedicated.
At the beginning of entering ICBC, she was transferred to Shijiazhuang Credit Card Telephone Service Center as the agent of 95588. We are faced with customers with different accents and living habits all over the country, and we are required to understand customers' intentions in a short time and give correct answers and services. As the saying goes? Diligence is good at diligence, but poverty is good at playing? . In order to respond quickly when answering the phone and reduce the length of the call, she knows all the business operation procedures by heart. Everything comes to him who waits. After studying hard, her overall skills have been greatly improved. For several months in a row. Double star of business quantity and quality? This is one of the few 750 agents in the center of Shijiazhuang.
Honest, warm and thoughtful service
After the internship in Shijiazhuang, she was transferred back to Ningjiang East Street Sub-branch in Songyuan City as a front-line teller. This not only requires tellers to have skilled business skills, but also can provide fast and high-quality services according to the different psychology and needs of each customer. And the praise to customers is modesty and prudence, guard against arrogance and rashness. She was highly praised by customers for her warm and thoughtful service. In the second season of coming to East Street Sub-branch, she was rated as? City service star? .
Make all-round progress in your career
In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. In this year's market, no pains, no gains? Consumer Rights Protection Knowledge Competition? Won the first place in middle school. Because of her outstanding performance, she was transferred by the municipal bank to represent Songyuan Branch to the provincial bank to participate in the competition and won the second prize. Because of his outstanding performance, he also participated in the competition of Jilin Banking Association on behalf of ICBC and achieved excellent results. Besides, what do you get? The first prize of e-banking knowledge contest? 、? Third prize of civilized service speech contest? The internal control and compliance knowledge contest has also achieved excellent results.
That's true. The feeling of childhood, the persistence of boxing, melting the fire of life? Her belief impelled her to devote herself to the development of her career. It is precisely because of this pursuit that, in the face of all kinds of temptations, an ordinary college student employee is showing his youthful demeanor on the three-foot counter of ICBC, believing that ICBC will have a better tomorrow.
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