1. Establish and maintain customer files;

2. Work out sales plans and sales forecasts with external sales representatives;

3. Handle and follow up important customer relationships and orders;

4. Selling Dell products and solutions through telephone direct selling mode;

5. Develop new customers and expand the business of old customers;

6. Coordinate the internal resources of the company to improve customer satisfaction.

Job description (job description)

1, sell products by telephone, and achieve the sales target;

2. Understand customer needs through telephone communication, seek sales opportunities and complete sales performance;

3. Develop new customers, expand the business of old customers, and establish and maintain customer files;

4. Coordinate the company's internal resources to improve customer satisfaction;

5. Collect and analyze market data, and regularly feed back the latest information.

Inside sales representatives are employees who handle customer service. Different from external sales representatives, external sales representatives mainly help the company to pull business, while internal sales representatives are mainly responsible for handling some trivial matters left over.