The so-called after-sales service refers to various service activities provided after the goods are sold. Through after-sales service, improve the reputation of the store, expand the size of the customer base, and improve the efficiency and effectiveness of sales.

After-sales service should be capable.

Improve eloquence

Improve your eloquence, learn to observe people, learn from others' strengths, your customers are also your teachers, and learn to think. The simple way to think is to ask yourself, "Am I doing the right thing? Can I satisfy my customers? Is there anything that needs improvement? " Usually, you should study more, observe more, read more, talk more, exercise your eloquence, and then combine these fragmentary fragments and extract more valuable content through analysis. You can also imitate those experienced people and see how they do it. At the same time, we must study repeatedly and improve our eloquence.

Hone oneself

◆ Ask others and tell your own shortcomings;

Try to turn shortcomings into advantages.

Opportunities are always reserved for those who are prepared. As long as you are attentive, careful and meticulous, in the process of sales, you can seriously understand the customer's needs, provide correct suggestions to customers, help customers buy the car she really needs, and maintain good relations with customers. These are all necessary components of good service, and only these can truly retain the hearts of customers.