I decided to buy a car at the end of last year, and now I live in Hunan, Guangdong. Because I plan to go back to my hometown two years later, I entrusted my brother to help me with it in Changsha, Hunan Province, and I am going to apply for a certificate in Changsha. From here on, I wandered all the way.
My brother saw the car in Kia Heshun 4S shop in Changsha, and contacted Chen Kai, the staff inside. He was told that he didn't need to come back in person, but only needed a copy of his ID card to help him handle it all. So my brother paid a deposit of 2000 yuan and signed an agreement to wait for the bus. When delivering the car, Chen Kai said he wouldn't pick it up in our store. In a branch, my brother followed him to a small shop and drove home happily. After I got the car, I was told to come back to deal with it and apply for a local residence permit in Changsha. When I returned to Hunan, all government departments stopped working. This is the first time I have been cheated.
On the seventh day of next year, I will go back to work in Guangdong. Because I didn't have time to apply for a residence permit and other matters, I decided to go back to Guangdong to apply for a permit. After inquiring about the documents needed to apply for a certificate in a different place, I found that I somehow lost the invoice. We will apply for the license on the seventh day of the seventh year, then do the first maintenance in the 4S shop in Changsha, and then go to Guangdong to get the license. This is our preliminary plan. When we found that the invoice was missing, we immediately contacted Chen Kai and said that we could reissue the invoice. We were a little relieved, but he couldn't help it until after the tenth day. However, things are definitely not that simple. We went to the licensing agency and were told that our new car didn't have a certificate and they couldn't help us get a license. Before that, we thought that the "vehicle factory safety inspection report" and "vehicle certificate" together were a certificate. Not knowing us, we had to go to the 4S shop for help.
After the 4S shop, several staff members are working. In addition to explaining our situation to them, they all said that there was no way, and they didn't know how to deal with it until Chen Kai came to work. At this time, my brother quarreled with them, because when he got on the bus, he said that everything would be mailed to him in the future, but he put it in the car after receiving the courier. It was not until the seventh day of the Lunar New Year that we found that there were only those two certificates and a copy of the invoice. The invoice is issued by someone who has nothing to do with us, and the word qualified is printed on the other side. The people in the 4S shop told us that this is a copy of our certificate. My brother quarreled with the people in the shop because a manager Xie in the shop said that the car had nothing to do with their shop, not with them. My brother suddenly became angry. Why did I see the car in the 4S shop, contacted your people, and your other employees informed me to get the license? Why did the manager Xie of the store say that it had nothing to do with their store and the store was not responsible for it?
Only then did I know that my brother said that he had not received a temporary license for several days after picking up the car, and he kept contacting this Chen Kai to talk about the temporary license, but the phone was always disconnected. Later, other staff of Heshun 4S shop told my brother that Chen Kai had a car accident and had a big accident, because he secretly drove a car repaired by a customer years ago, so he couldn't contact him. I hope my brother can understand. At the same time, my brother received a short message from the staff, saying that the temporary license plate had been completed, so my brother drove to Heshun 4S shop and picked up the license plate himself. Later, the people in the 4S shop said that the temporary license plate was sent. I asked Manager Xie why my car didn't have a certificate and an invoice. Can the 4S shop check whether it has been sent to us? I am very lucky. Maybe the staff neglected and forgot to give it to us. So far, I have never guessed them with any malice.
Manager Xie asked me, did you pick up the car here? Did you pay in our store? Aggressive, my brother didn't say two questions. Even the agreement signed with Chen Kai was returned to him because it was needed to offset the deposit of 2000, so Manager Xie said that he could only regret to tell us that this was Chen Kai's private personal behavior. He secretly sold us the car in someone else's shop, and the 4S shop didn't know it, but their kind help can help us make a first guarantee. What the 4S shop can help us is to help us communicate, because the place where the car is picked up is one of their secondary dealers, so we can only find him, not the 4S shop. I really don't know the difference between their 4S shop and the secondary dealer. From beginning to end, I thought they were the same place. Otherwise, my brother ran back and forth in the 4S shop many times and different employees contacted him. I don't understand why this last thing has nothing to do with the 4S shop. During this period, I took the invoice displayed on WeChat sent by Chen Kai and asked Manager Xie why Yancheng, Jiangsu was displayed. He replied that Jiangsu is a manufacturer. Well, I believed him easily.
We had no choice but to move to the place where my brother picked up the car, which was a small facade of an auto repair city. At the beginning, Chen Kai told me that this was a branch of Heshun 4S store, so he pulled the car here because it had to be handled. My brother actually believed such a simple scam because he had been in and out of the 4S shop many times. On the seventh day of the lunar new year, it hasn't opened yet. Looking at the closed door, I really feel cornered. Actually, I don't know what's the use of me going to them. Finally, I got in touch with a man named Xiao Nan, who helped us to get the first temporary card, saying that we would not start work until 1 1 month. If we want to apply for the certificate and invoice, we should do it until1February. So I had to carefully ask Manager Xie if I could get another temporary card, because my current temporary card will expire in three days. The first temporary card is 200 yuan and the second temporary card is 400 yuan, so we had to pay the money and get a one-month probation period.
After waiting painfully for three days, we are faced with a tug-of-war about whether the certificate and invoice have been delivered to us. They said they had been sent to us. My brother said that he had never seen them, and the only express delivery he received was those three pieces of paper. The person in the 4S shop said, in a word, I send the express and you sign for it. Call the media and tell them you want to leave a message. They will handle it for you if they think it is newsworthy. Finally, when I was in Guangdong, I told us that the car and people were in Changsha to interview. I called the Consumer Association and got the reply that we should sue in this case. Call the police station and get an answer, that is, you must be in the local area to accept the case; Call KIA customer service. We have signed for a courier, and all the documents are in it. This is a matter that no one can say clearly.
I think I'm unlucky, so I can only make up for it now. So my brother began to help me with these reissues, and the next thing can only be said to be an eye-opener. It turns out that my car was not bought in Changsha, but in Henan, and some people say it was bought in Jiangsu. If I have to reissue the certificate and invoice, I have to pay 3000 yuan before I speak. I thought I could pay 3000 yuan to get my certificate and invoice back, so I accepted it. In fact, I was told that I didn't start working until I paid 3000 yuan. Nobody knows how much it will cost in the end. I wonder if it will be a bottomless pit. During this period, we made a lot of calls to KIA customer service, and the customer service kept saying that it would return our calls. But I have never received a reply, or I am learning to communicate. Finally, one night, we met a kind customer service. She checked the invoice we provided, and we realized that it was directly sold to us by Jiahua Store in Yancheng, Jiangsu, so the invoice was from Jiangsu. "What manufacturers invoice in Jiangsu" are all lies, there is no Changsha, there is no Henan. Why did someone ask us for red envelopes before? Just because people in Jiahua said that they would not contact consumers directly, they could only contact them through dealers. How many phone calls did we make before we helped our customers? Before, the customer service was perfunctory, so let this Jiangsu Jiahua store contact me.
So we reported "I accidentally lost my card". We went to the police station to report the case. At first, the police station was unwilling to accept it and issue a certificate because they could not prove anything. Finally, I said that I don't need you to prove anything, you just need to prove that I reported the case, and there are all kinds of twists and turns in the middle. Then we reported in the newspaper that our certificate and invoice were lost, wrote our own application, and then sent all these materials to the customer service staff of Jiahua Store, asking them to help us contact. We have been waiting anxiously since then, and we don't know when it will be ready. I don't know when I can get all the documents to get the license plate for my car. I have suffered in all kinds of sufferings for so long.
Last night, I couldn't wait. I called Kia's customer service and asked if my information had really been sent to the manufacturer and was being processed. My friend took my phone and carefully asked the customer service not to tell the staff of Jiahua Store what we asked the manufacturer, because he was afraid that he would not help us deal with it if he got angry, otherwise it would be delayed. There is a precedent for this. I felt very sad at that time. Why do we need to be so cautious about such a legitimate request? I was born in poverty and had no access. I have been doing foreign trade sales for five years and bought a car. I bought a car to improve my quality of life. I didn't spend money to buy such a pile of grievances. I was depressed for a long time and couldn't help crying for a while.
That Chen Kai is said to be the sales champion of Heshun Store at that time, and now he says he has left his job. I can't confirm whether he left his job. I only know that Chen Kai is just the initiator of my embarrassment all the way. If only Chen Kai can cause my present predicament, I will never believe it. The asking price of the third temporary card is 600 yuan, which is what people in Heshun 4S shop want, because now we can only ask them to handle temporary cards.
My friend said that my heart is too fragile to bear a little damage. Maybe I'm really fragile. I read an article today, probably saying that her girlfriend was cheated by more than 30 thousand because she wanted to lose weight and get in shape. After her family helped the police defend their rights, they failed to recover their losses because of insufficient evidence.
Defending rights is not a simple alarm. Defending rights is far from simple. If you haven't experienced it, you will think that being cheated and not defending your rights is a kind of cowardice. Only when you have experienced it yourself will you know that safeguarding rights may only bring you sorrow and humiliation all the way, and you will get nothing. It's not that I don't defend my rights, but that I can't defend my rights. I'm not atmospheric. I can only be atmospheric. You can only choose to cry when you can't be angry. I still haven't received a call back from KIA customer service. Maybe I didn't meet a kind customer service this time.
Yesterday, a friend sent me a link, which was one of the top ten consumer rights protection cases in Guangdong Province on 20 15:
Yes, it was reported last year, but I don't know. How many people don't know? How ignorant am I? I hope that friends who buy cars in the future can see it, and I hope that my card will be reissued. During the whole process, I felt how humble my life was, how small my personal strength was, and I was really helpless. What I am most concerned about at present is when my certificate and invoice will come down, and when can I apply for a license plate for my car? Besides, whether this car is a new car, whether there will be quality problems and so on, can only be thought about later. Who can help me? All I could do was to wait. I've been waiting.