Composition: 6 VCD 1 text textbooks.
Publishing: Oriental Audio-visual Electronic Publishing House
Last shelf time: June 28, 2007
Pricing: 360 yuan
Only innovative management is the only rule of sustainable management!
Lecturer: Ling Jiang
Bachelor of Economics, Master of Economics, studying for Doctor of Law. Received a diploma in hotel management in Austria. Senior economist, American registered senior education tutor, American registered senior professional manager, and American registered senior trainer. Former lecturer of Nanjing University International Business School; Guest trainer of Singapore Junhua Hotel Group. He is currently the head coach of New Boya. Former deputy general manager of Haikou Taihua Tourism Co., Ltd.; Director of Human Resources of Hainan Wenhua Hotel; Assistant to the general manager of Nanjing Jinling Hotel; Rae, Chief Representative of South China Region of Ah&USA. New Boya Hotel Training is an international hotel professional training company founded by Ms. Jiang Ling. Subordinates are California, Beijing, Nanjing, Hainan, Shanghai and Xi 'an Anxin Boya. There are world-class training books, a large number of internationally registered hotel trainers and excellent international standard hotel training courses. It is the most influential hotel training brand in China hotel industry. Ms. Jiang Ling has trained hundreds of times in Beijing, Shanghai, Chongqing, Nanjing, Hangzhou, Guangzhou, Xi, Nanning, Jinan, Wuhan, Haikou, Shenzhen and other large and medium-sized cities, and was highly praised by the students. Thousands of managers from hundreds of Chinese and foreign star-rated hotels participated in the training hosted by Ms. Jiang Ling, from the general manager of the hotel to the department manager to the supervisor and trainer. The training is vivid and practical, and has been well received by the majority of students.
The main contents of The Management Responsibility and Leadership Art of Hotel Managers are as follows:
The first lecture on the change of management responsibilities of hotel managers (part one)
1. Introduction
2. Changes in management institutions
3. Changes in management authority
The second lecture on the change of management responsibilities of hotel managers (part two)
1. Changes in management functions (1)
2. Changes in management functions (2)
The third lecture on the transformation of hotel managers' management responsibilities (part two)
1. Changes in management functions (3)
2. Changes in management roles
The fourth lecture on the management responsibilities of hotel managers (part one)
1. Responsibilities to superiors
2. Employees' responsibilities
3. Responsibility to other managers
responsible for yourself
The fifth lecture on the management responsibilities of hotel managers (part two)
1. Responsibility to guests (1)
2. Responsibility for guests (2)
The Sixth Lecture on the Management Responsibilities of Hotel Managers (Part Two)
1. Responsibility for guests (3)
2. Responsibility for guests (4)
The seventh lecture on the power and application of hotel managers (1)
1. The formation of hotel managers' power
2. Employees' acceptance of power
Lecture 8: The Power and Application of Hotel Managers (Part Two)
1. How to use power effectively
2. Skills for effective use of power
Lecture 9 The Leadership Art of Hotel Managers (1)
1. How to effectively authorize?
2. Traditional leadership art mode (1)
Lecture 10 The Leadership Art of Hotel Managers (Part Two)
1. Traditional leadership art mode (2)
2.265438+Leadership Art of Hotel Managers in the 20th Century (1)
Lecture 11 The Leadership Art of Hotel Managers (Part II)
1.265438+Leadership Art of Hotel Managers in the 20th Century (2)
2. How to choose a leadership art model that suits you?
Lecture 12 improving the leadership quality of hotel managers
1. How to improve the leadership quality of hotel managers (1)
2. How to improve the leadership quality of hotel managers (2)