In the initial trial with the technical manager, Liu was somewhat evasive when communicating his work experience. Generally speaking, the manager of the technical department still feels better. Passed the second interview of the human resources department and successfully got the company's offer. Later, the HR department noticed that this person's resume was the same as the personal information in last year's resume, and his work experience was completely different. After background investigation, it is confirmed that the two resumes belong to the same person. Finally, after consultation with the department manager, the decision to hire this person was cancelled. And feedback the relevant information to Liu, who accepted the company's decision. What are the problems in the interview process and how to improve them? Please combine this case analysis.

Knowledge point explanation

Interview management is the whole process management through resume screening, key information verification, interview communication and interview evaluation. At the beginning of the interview, strictly control your resume to ensure the effectiveness of the interview. Resume mainly considers education background, work experience, industry relevance, past company size, product similarity and so on. In the process of interview communication, it is necessary to reconfirm the information in the question. Ensure the authenticity and validity of the interviewer's information.

It can be seen from this case that the company has the following problems in the recruitment process: 1. The key personal information in the resume is not carefully checked. 2. The technical department failed to report the technical interview to the Human Resources Department immediately. In the process of communication, the technical department reflected that the candidates' written answers were good, so that other important questions were ignored during the interview. 3. The HR department failed to find anything suspicious through resume screening and interview communication. In view of the above problems, the human resources department has made the following improvements: 1. Establish a company resume database to view the key resume information of job seekers. 2. Clarify the division of labor between the technical department and the human resources department, and communicate and feedback the evaluation information of the interview.