Summary of personal work of bank tellers (1) I started working in the rural credit cooperative union of the city on xx, xx, XX, and it has been 4 years since I counted it. Over the years, under the correct leadership of credit cooperatives, the care of trade union leaders and the help of colleagues, my professional level and comprehensive quality have been greatly improved. At the same time, I conscientiously implemented the party's rural financial policy and the rules and regulations of credit cooperatives, persisted in doing all the work of credit cooperatives, and successfully completed all the tasks. Now I will report my work in the past four years, please criticize and correct me.
First, adhere to ideological and political study and constantly improve ideological level and theoretical literacy.
This year, I also submitted an application for joining the party to the club, trying to join the party organization and be closer to it. Through continuous study, I have greatly improved my ideological level and theoretical accomplishment, firmly established my outlook on life and values of loving my job and serving the society, consciously practiced the purpose of rural credit cooperatives to serve agriculture, countryside and farmers, enthusiastically, conscientiously and meticulously completed every job, strictly abided by various financial laws and regulations and various rules and regulations of the unit, conscientiously performed the duties of "three defenses and one insurance" and consciously operated according to the rules; Respect the leadership, obey the distribution, unite with comrades, have a decent style, have no violations of law and discipline, and consciously resist the erosion of various unhealthy trends.
Second, pay close attention to study, constantly accumulate comprehensive business knowledge and improve personal quality.
At work, persist in not knowing how to learn, apply what you have learned and promote learning. At work, I can't put it down by studying books such as Management of Rural Credit Cooperatives, Learning Materials for Economic Workers and Rural Credit. At the same time, I focus on learning rules and regulations such as Operating Rules of Integrated Business System, Anti-Money Laundering Law and Standard Manual of Quality and Civilized Service. Through study, I deeply realize that rural credit cooperatives are rooted in rural areas, the main force of rural finance and the financial link connecting farmers. Without the countryside, it will become passive water. The situation is urgent. Only by constantly improving my comprehensive quality and professional level, and enhancing my sense of obeying rules and discipline and professional ethics can I keep pace with the times. Therefore, I obtained the qualification certificate of accounting in 20xx, two certificates of personal finance and public foundation for bank employees in 20xx, and a junior economist in 20xx. At the same time, he passed the exam with excellent results in the annual standard exam of the Associated Press. I use continuous learning to improve my personal quality, in order to better work for the Associated Press and serve the masses.
Three, down-to-earth, strict self-discipline and strive to do a good job.
Since I entered the credit union, no matter what kind of work I am engaged in, I have abided by professional ethics, strictly abided by work disciplines such as "Twelve Prohibitions", "Six Prohibitions" and "No Teller Operation", and strived to provide civilized, high-quality and efficient services to customers. When I came to the counter of grassroots credit cooperatives, I insisted on operating according to the system and checked the online identity of each new account opening business. At the same time, strengthen the monitoring of large and suspicious transactions, register large cash payments, and report suspicious transactions in time; Strengthen the management of important blank vouchers and authorize special business in strict accordance with the rules; Improving the level of counter service has won a good reputation for credit cooperatives. At work, I also humbly learn from the old employees, take the initiative, and complete the tasks assigned by the leaders on time and with good quality.
Fourth, unite colleagues, forge ahead together and create a good working environment.
I have always adhered to the principle of "uniting colleagues and being kind to others". At work, I can respect leaders, unite colleagues, live in harmony, learn from each other and promote each other; In life, help each other, care for each other and jointly create a harmonious atmosphere. In this year's compliance and internal control knowledge competition organized by the Associated Press, with the joint efforts of colleagues, we won the first place in the group. At the same time, constantly self-positioning, updating ideas, improving ideological understanding and improving business level.
In short, in the four years of work, I can be strict, set an example, and strive to do my job well. In my future work, I intend to continue to strengthen my study, carry forward the advantages of my previous work, overcome my own shortcomings, improve my work style, manage boldly, work boldly, and complete various tasks assigned by my superiors with my comrades. I will try my best to give full play to my intelligence and contribute to the rapid development of credit cooperatives with energetic enterprising spirit.
Summary of personal work of bank tellers (2) 20xx years. Under the correct leadership of the bank, I strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, sincerely served customers, successfully completed my work tasks and achieved certain results. The work in 20xx years is summarized as follows:
First, complete the task and get good grades.
In 20xx, as a front-line teller, I set my task as two aspects: one is to do a good job as a front-desk teller, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promoted and tried to recommend them, and sold a total of 10000 yuan, including fund 10000 yuan, insurance 10000 yuan and bank card 10000 yuan.
Second, actively expand business and do a good job of new and old customers.
I always set up the concept of customer first in my work. While doing a good job as a front desk teller, don't forget to actively sell bank wealth management products and expand the space of bank wealth management products with customers as the center. In order to attract new and old customers to buy bank wealth management products, we are anxious about customers' needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and achieved good results.
In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our services and products, consolidate their loyalty, encourage old customers to keep buying, and always keep the consistency of information coordination with banks, so as to achieve a win-win situation for both banks and customers. I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, thus expanding the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.
Third, establish a sense of service and sincerely serve customers.
In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to the interests of customers as the first consideration, sincerely display our high-quality service image, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.
In 20xx, according to the requirements of the bank, I did a good job as a front desk teller, actively sold bank wealth management products, completed the task, and achieved good results, and my service attitude and organizational discipline were obviously improved. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.
Personal work summary of bank teller (3) My name is xxx. I joined the credit union in xx, XX, and I feel honored to work in the credit union. In this more than a year, I started from a layman, constantly learning the business knowledge and various system requirements of credit cooperatives, starting from the warehousing guide, starting from the simplest cleaning and binding statements, and now the front desk teller of pillow credit cooperatives. The most important training during this period was the service etiquette and skills I went to xx branch on xx, xx, XX, which educated me to a great extent. The situation in the past year is now reported as follows:
I. Performing duties
Under the careful training and teaching of the leaders of the Party organizations and associations in the district association, under the direct guidance of the department leaders, and with the care and help of my colleagues, I have made great progress and gained a lot in my thoughts, study and work through my continuous efforts. My work performance is summarized as follows:
In the work, I can be loyal to my duties, be strict with myself, work diligently, strictly implement the national financial and economic policies, abide by the rules and regulations of the provincial association and the xx office, actively respond to the relevant calls of the superior association, and actively carry out all the work within the scope of authorization. I think of ideas and methods in many details of the work flow, simplify the process, improve efficiency and better complete the work requirements under the premise of complying with relevant rules and regulations.
In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. I taught myself in my spare time as soon as I started working. I am not satisfied with the present situation, because I study hard and get good grades. Not only mastered and improved financial knowledge, but also possessed a certain theoretical level. While studying theory, we should study business more deeply, integrate the learned financial knowledge into our work, and constantly improve our business level.
Second, the achievements made last year.
Last year, I took the qualification examination for banking practitioners, got good results, and obtained the certificate of public basic courses.
Third, the main problems
1, just not studying enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I sometimes lack the sense of urgency and consciousness to study.
When I am tired from work, I relax my mind. This shows that my political quality is not high, and my world outlook, outlook on life and values are not well solved.
3. Whether the level of business skills is not proficient enough needs to be further strengthened.
In view of the above problems, my future efforts are:
1 is to strengthen theoretical study and further improve their own quality. Familiarity with the front desk financial business cannot replace the pursuit of improving personal literacy at a higher level. We must learn market economy theory, national laws and regulations, financial business knowledge and related policies to enhance our ability to analyze and solve problems.
2, is to strengthen the overall concept, efforts to overcome their occasional negative emotions, improve the quality and efficiency of work, actively cooperate with leaders and colleagues to do a better job.
In addition to strengthening my theoretical quality and professional level, as a front-line employee of savings position, I will continue to strengthen my business skills, make myself handy in my work, and better provide convenient, fast and accurate services to customers.
Fourth, the future vision.
The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, train myself into a comprehensive credit cooperative employee and plan my career better.
To this end, I have signed up for the personal finance examination for bank employees in the first half of 20xx, and will take time out to study this course. Of course, I still have some shortcomings in handling and operating some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings.
In my future work, I will strive to cultivate myself into a professional, high-quality, adaptable, independent, energetic and ideal compound talent. "The value of life lies in dedication." On the way forward in the future, I will continue to dedicate my blood, wisdom and youth to my beloved credit union with my passion and enthusiasm for Du Yao.
Summary of personal work of bank teller (4) After working in the bank for half a year, I also realized that I have grown greatly. At the same time, I try my best to do my work well and make myself achieve some achievements. The first half of this year is also a special period, but our work is still done for customers, and I feel a little proud that it has not been greatly affected by the epidemic. Of course, I also know that this is just our department. There is also personal work, in fact, I also see that some aspects can be further improved. In this regard, I would also like to sum up my banking work in the past six months.
In the bank, I am a customer service worker, and I don't need face-to-face contact to communicate with customers, so many things can be handled well without much influence. After the isolation, I also returned to the customer service post, doing what I should do conscientiously. In the process of doing this, I actually feel that everyone is still greatly affected by this epidemic, and some of our businesses are difficult to do. However, the leaders have also adjusted their plans, so that we can do work that is more suitable for this stage. Personally, it's actually a new attempt. After all, I haven't been here for a long time, and many aspects are in the learning stage. At the same time, I will do my best and ask my colleagues for advice. If I am inexperienced, I will ask more questions to make up for my shortcomings. In order to do this job well, I will make my contribution.
In the communication with customers, I also achieved the service in place and smiled. Even if customers can't see it, I hope they can feel our sincere attitude towards them from my voice and make business recommendations at the same time. After half a year, I have accumulated a lot of experience, communicated smoothly with customers and achieved good results. This is inseparable from some guidance from my colleagues, but it is also inseparable from my personal efforts. In fact, I have been worried about whether I can do it well. After all, I have no experience before, but I also know that I will try my best to do it. I can't control the final result, but I can do it myself. These days, I also see shortcomings that I didn't notice before. Sometimes work is impatient, especially when you can't finish the task. But when I realize it, I will adjust, change and make progress gradually. At the same time, there will be new problems, but this is also a good thing, because I have experienced more and can better see my former self. What aspects are not good enough and need improvement?
Brief introduction to the personal work summary of bank tellers (5) Time flies, time flies. In the busy and fulfilling work, we spent a significant 20xx year. It is gratifying to look back on the work of this year. Under the leadership of the leaders at all levels of the branch, under the guidance of the director of the branch, and with the joint efforts of colleagues, we have made continuous progress in the study of business knowledge, constantly improved the level of various business skills, earnestly performed our duties, always kept in mind the internal control system, successfully completed various work indicators throughout the year, and constantly improved our ideological awareness, professional quality, operational skills and quality service level. The work plan for one year is summarized as follows:
I. Main job information and responsibilities
I joined the company in xx, XX, and worked as the chief teller. The daily work mainly includes handling private business, company business, paying wages on behalf of the counter and supplementing anti-money laundering information. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve the level of self-service company business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.
Second, my harvest and growth.
I am glad that I can join xx and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She made me believe that anything is possible in life, as long as I am willing to work hard to create. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite and help each other, because unity is the premise of mutual benefit and win-win; Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Research customers, through the research of customers, understand the business needs of customers, strive to satisfy every customer, and maintain every customer through their own efforts; Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In today's increasingly fierce market competition, while we have a warm service attitude and skilled business skills, we must constantly learn and improve all aspects of skills in order to provide customers with more efficient and better services. All kinds of training and skill assessment organized by our bank provide a strong guarantee for me to improve my business skills as soon as possible. I always attend all kinds of training, insist on listening carefully, and try to improve my business skills by combining the rules and regulations I usually study with laws and regulations.
After a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Third, the existing shortcomings and the direction of efforts
Looking back on the work in 20xx, although all the work can be carried out smoothly, we know that we still have shortcomings and need further improvement. First, the study is not strong enough. In the new economic era based on information technology, new situations and new problems emerge one after another, and new knowledge and new science are constantly coming out. It is urgent to meet the severe challenges and speed up the pace of learning.
I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title. Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome the negative emotions of self, improve the quality and efficiency of work with a full working state, and cooperate with leaders and colleagues to do a better job.
Four. Outlook for the new year
There is a famous saying in xx: "The road is long, but it's Xiu Yuan. I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that because of my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal dream with the development of the enterprise and give full play to my enterprising, creative and initiative in my work. I will finally realize my personal value and move towards a better tomorrow with our bank.